Moon Air

Chris B.

Moon Air is great! Let me tell you my story. We had our yearly maintenance scheduled from another vendor (sounds like ErviceOday) for our heater on Nov 6. We were told by the tech that we had a cracked heat exchanger and the entire heater had to be replaced (humidifier & air filter unit). We started getting quotes from different vendors. We met with Jason Towers who was helpful, informative, explained we only the heater had to be replaced. Also, said that our duct work was inadequate. We had ErviceOday also give us a quote. We decided to go with Moon Air and our new heater was installed on Nov 13. The techs Brian, Adrian & Paul were great, clean while working and loved my dogs. They worked from 9 am until 6 pm and everything was installed, working and the house clean. This company/team is very affordable and so helpful.
Thank you and I will be recommending Moon Air to everyone I know.

Karla D.

I used Moon Air 2 years ago for a natural gas furnace/air conditioner installation so I called and asked for an estimate to run a gas line from the line already installed to my kitchen for a stove hookup. As a previous customer, my complaint is that they wanted to charge me $109! I'm not sure what happened to the idea that there is a ""cost of doing business"" but it seems to have died. Why should I pay for them to send someone out to my house to quote me a price? If they want the business, they are going to have representatives evaluate a job. To me, it's the same as paying for advertising - if they want customers, they have to advertise their services. I'm looking at companies now that offer free estimates - and there are plenty of them out there. Moon Air just lost any future HVAC business I might need.

Julie H.

Absolutely horrible- Moon sent a tech to diagnose an issue with my A/C Unit. They quoted me for a ""Voltage Enhancement System Rejuvenation"", which would be between $411 (for what they call a ""band-aid"" fix) all the way to $1200 for a full service repair. I did some research, and ended up fixing the unit MYSELF in five minutes with a $17 part. I called to confirm- the $411 repair was only the $17 part and a new bracket to hold it. I paid $109 for them to come to my home and try rip me off. Do not use this company.

Steven P.

Moon Air is a family owned HVAC company that is focused on giving you the best service and value for your dollar. They are not the cheapest contractor but they are focused on long term solutions and making sure they address all of your concerns. They always stand out customers first and stand behind their work. I would recommend them to anyone who needs a reliable and dependable heating and AC company!

Holly B.

Horrible company. Had these guys out for a repair. They told us we had a bad compressor and we needed to replace the whole system. We had another company come out to take a 2nd look and all that needed to be replaced was a $100 part. Moon didn't seem interested at all in trying to repair my unit and basically just pressured me toward having the system completely replaced. They just wanted me to speak to a salesman, and seemed completely uninterested in helping once we expressed hesitation. I would never recommend this company, they're overpriced and they use shady business tactics.

Patrick S.

Had Moon Services come out to my Elton Maryland home to diagnose why my heat pump, which they installed 13 years ago, was not working. Customer Service on the phone was great. The technician arrived on time. After just over an hour he had found that the circuit breaker for the compressor unit was switched off, a ""small refrigerant leak in the evaporator coil inside the air handler"", and that the R-22 Freon was low. He said it was policy to not add R-22 to a system until the leak was fixed. The tech left without charging the system. The tech provided an estimate to remove the coil, fix it, evacuate the lines, and recharge the system, at a cost of $4,200. Sensing something was amiss, since they system ran fine all winter (its a heat pump, so it heats and cools), it didn't make sense to me that the system was broken.
I decided to get a second opinion and contacted Level Home Services. The technician from Level found nothing wrong with my system. He said the Freon was not low, there was no leak, and according to his measurements, my system was running perfectly.

When it comes to Moon Services, BUYER BEWARE! From my knowledge and experience, it seems to me that Moon Services is much more interested in bilking as much cash from your bank account as they can instead of providing an honest service to get your home comfortable for the lowest cost possible.
There was NO LEAK, the refrigerant WAS NOT LOW! Bottom line up front; they lie.

YouGottaBe Kidding J.

You guys are a f***ng joke. You advertise that you are looking for ""new talent."" I have interviewed with you at least twice in the last few years. I cannot say how haphazard you guys are. I have gotten the job twice, but backed out, knowing what you are all about. PLEASE... If you are a tech... service or install, please honor yourself by retracting any offer. Offers from Moon are bogus. Salary offers in your offer are based on how you can UP-SELL THE CUSTOMER, not on how you perform on the job. Do yourself, and RUN. Moon is a sweatshop!

Dawson T.

They fixed my problem very quickly, and were knowledgeable. The rates are higher than they ought to be -- I wish it was at an hourly rate. But if you're not fixing stuff yourself, I suppose gouging is expected, particularly in this industry...

Phil B.

Went with 2 stars because they can provide good service, but $340 for a pressure switch for labor only on a unit they installed 6 years ago is total BS. So I knew about the $90 to have someone show up and diagnose, he did that and said it was a pressure switch. So I was charged $250 to walk to the truck, walk back, attach 3 wires and 1 screw at the front of the cabinet. All he could say is ""well that's our standard rate for that service"". Well it's a load of shit if it's true or not. He was able to travel 1/2 there and 1/2 hour home and work for 1/2 hour for $90, then suddenly they charge $1000 per hour after that. OHHHH AND he told me that was a discount....

Nicole L.

I've honestly had nothing but bad experiences with Moon Air. We were buying a home and the HVAC did not seem to be working properly so the seller's had Moon Air inspect it and they said it was fine. We bought the home, only to find for certain that it was not working. Moon Air came out and found a sensor had gone bad but refused to stand by their inspection stating that ""sensors can go bad at any time"". After that, our system was still not working properly so we called them again. They came out and changed our thermostat thresholds and said that it was fine and that there was nothing wrong with the system, though it continued to act up. Today Moon Air returned for regular maintenance to prep for the AC. The guy who came today said he looked through the file and saw where Moon Air had recommended that the capacitor be replaced to the old seller, yet they failed to put that in their inspection report. He also said the system was too small for the home- again, it was never placed in the inspection report. We are so done dealing with them. We have a service contract with them but will be going elsewhere from now on. Our experience with them has wasted our money without fixing the problem and the company has overall been dishonest with us on 3 separate occasions. Please save your money. We'll be replacing our unit using another company.