Moody Plumbing

Tina K.

I have been using Moody Plumbing for many years. Mostly with toilet flushers and they don't last more than a year. They used a medal snake and scratched the toilet as well. My most recent experience was a need for a new garbage disposal. I am a full-time Caretaker for my 94 year old Mother, and needed this problem solved. They charged me $465.00 to install a $122.00 disposal that took about 20 minutes. I called the office and got the response of """"that's what we charge"""". I believe this is called Price Gouging! Very disappointed and will not be using them again in the future.

Steven B.

Had an emergency , due to a broken pipe in our bathroom. Moody Plumbing arrived within 2 hours of my call, and fixed the issue quickly and professionally. Also their fee was much less then expected. Thank you for making a very stressful day a little less painful.

Irene K.

Use Moody get mad! My association called this company when there was a leak in my unit's bedroom, We had shut my water off for 24 hours but then 22 hours in, leaking had started again, we had also cut a hole in the wall to make evaluation easier! When they came, they said twice it was not my shower, went looking at neighbor's unit, couldn't find a source of the leak at their units! came back and spent more time trying to figure it out, 3 1/2 hours later they said it was my shower and left! I Used my toilet and water started gushing, called my Plummer who fixed the problem! After that I used the shower numerous times without leaking, It was recommended to me to replace my shower as the pan wasn't put in properly originally, and could cause problems! Received an unitemized bill from Moody through my association, when I called to ask for an itemized bill the person who answered the phone said she was in charge, they do not itemize their bills, and she could not answer me why it took so long if they could actually see a hole as stated on invoice, she was rude, I hung up! On my invoice it says: cause of leak: shower drain riser has a hole that we could see! this was never stated to us at the time and if this was the case why did it take 3 1/2 hours and they went bothering my neighbors! unitemized bill was $465.00!

Jodee B.

Let's see. Had a loop leak. Think continual running water. So not a circumstance that would allow us to look around for plumbers. Moody is nearby so scheduled them. Moody cut 6 huge holes through our walls all within close proximity...they cut the holes but warning, they do not patch the drywall or recommend anyone who will, which would be a nice gesture. Moody ran the new plumbing pipes on the outside of the house, not through the interior garage as we had agreed upon on day 1 with the plumber. What?! Now we have ugly pipes exposed on our patio and we worry when they announce cold weather. Moody cracked our attic access panel. Whoops! Left us hanging to re hook up the dishwasher they pulled out, or was going to charge us $185, to come back. This took another hired guy 7 minutes. Ouch! Knocked our kitchen recessed can light out of place when in the attic, so it dropped down. Ugh! We pointed all of this out & got a shrug...it didn't make the punch list, which is a joke cause their has been no attempt to come back and fix anything. And when the hours worked vs charges were summed up billed us OVER $485 AN HOUR """"all in"""" 6.25 hrs over 2 days...yes I timed it. Bloody Hell! Frankly Moody, I don't give a flying fig how you bill $185 for discovery and then charge a flat massively excessive rate for the actual fix. Moody is gouging the general public and that's unconscionable. When a household is left without flushing toilets and water, after they stop the leak, Moody knows you aren't going shopping for a new plumber and better price. They got you. I bet they laugh about that. I agreed to the price not knowing how fast they could run the new pipes, or how few materials they needed to complete the job. I could have waited for an itemized quote explaining their charges but i was told I would have to delay the repair 2 days waiting for a quote. They know no one with turned off water is going to delay 2 more days for a quote, so they get you there too. I imagine another round of laughs at the shop. Upon completion and contemplation of the work & damage. I contacted Moody and got a response that said, they were on vacation and would get back to me when they returned. Two people saw that email, Jamie and the estimator...Crickets so far. It's been well over a month. 2 stars because they fixed the leak and arrived on schedule. Minus 3 stars for damage without remediation, price gouging people in distress and general failure to provide customer service.

R W.

Called them to repair a toilet and ended up having to call another plumber because the toilet never worked right. They're still trying to charge me over $1000 for """"emergency"""" repairs they did not complete. It was a standard order for a normal toilet. The owner is shady as hell. Do not trust them. BUYER BEWARE. To reiterate...BUYER BEWARE...I refuse to contact this company for resolution after the way they have conducted themselves. Coral Springs has better choices. Save yourself a ton of hassle and use ANYONE else.

Barbara Y.

They are good plumbers but they tell you we will be there between 10 am and 2 pm . No call first. So one must wait all day. They got to me at 1:45 so I could have done something besides sit and wait. Why can't they call an hour first . Or give a two hour time.

harry p.

One of the best plumbing companies out there. I've had many issue a in the building I work for and moody is always the preferred plumber. Owner Nick is always helping with emergencies and his staff is well trained and extremely respectful. No call backs super clean and alway available.

Delicious F.

Okay so this was my first-time using Moody and the name says it all. I MADE an appointment this AM stayed home and waited and then Kyle called me at 4:15pm and stated since I did not pick up the phone, they would have to reschedule me. Wow and all this time I did not know I had to be waiting by my phone AFTER making a scheduled appointment. Too many other Companies with less rules and nicer more accommodating people, Bye Moody.

Deb H.

My saga with Moody began when I called requesting service for a suspected seat seal leak because of water on the floor. My technician was scheduled for Feb. 25 & he showed up that afternoon. His name was Wayne and he had a helper and he was very professional. He inspected the area and said that it was, indeed, a seat seal leak and he and his helper removed the toilet base, repaired the leak and caulked around the base. He pointed out there was superficial crack at one small spot on the base, but assured us it had nothing to do with our issue. It is important to note that we were open to all suggestions and absolutely would have replaced the toilet, has we been ADVISED TO DO SO. No, he said the repair was all we needed. They also replaced the fill valve and flapper. I had a freshly purchased Fluidmaster kit sitting there, so Wayne installed it. The charge was $265 and they were at the house about 45 minutes and I thought it was fair. I tipped them $40. One week later, Friday March 4, I realized that yet again, there was water on the floor. They were not too sympathetic at Moody's when I called and QUICKLY said it was probably some other issue. I did not disagree, but said we've turned off the water and emptied the tank because it was leaking. She said that they were busy but scheduled the service for Monday, March 7. The same technician, Wayne, arrived with a different helper. Over the weekend, we felt like the bolt in the tank was the cause of the leak and not the job that was performed on the 25th. Wayne looked at the tank and agreed this was a new issue and removed the tank and supposedly replaced the bolt, as well as the washer and some other parts. The cost was $285. Again, I relied on him and he seemed knowledgeable and I tipped him $40. A few hours later, there was water on my bathroom floor again! So, here I am $550 later and there is still water on my bathroom floor. Because it was after 5 pm, I called in the morning and the poor woman who answers the phone, a thankless job if ever there was one, listened and did not argue with me. She said they were busy and I cut her off in mid-sentence and said, I wanted someone there TODAY and not Wayne. Sorry, but third time is not a charm. Later that day they sent Mario. He was also very professional and listened when we recounted the last 2 appointments and looked at the paperwork. He and his helper removed the tank and the bolt that Wayne had placed in the tank. He remarked to his helper that a """"kit"""" was typically used and they had not done that, so he installed the whole kit. For some reason, he removed the Fluidmaster and replaced it with one of their own. There was no charge and he pointed out that we """"probably"""" should have simply gotten a new toilet. I was pretty upset and said, NO KIDDING. We did not haggle over price, tipped the first technician twice and took every bit of advice Wayne gave us. But after spending $550 on repairs, I did not trust Moody enough to install a new toilet. Mario offered no credit on the work done if we purchased a new toilet, and again, I don't think I want Moody in my house again. Think my troubles were OVER? Ha. Think again. Two days after Mario left I began to hear the dreaded phantom flush, which typically indicates a problem with the flapper in the tank. We had a brand new Fluidmaster set that worked perfectly and Marion removed it and replaced it without our knowledge until after it was done. Plus, he took our Fluidmaster set! So today, my husband is cursing because he has to go buy a new Fluidmaster, remove the crap they installed and go through the aggravation of installing it (he's not a plumber and he's done it many times over the years, but GEEZ, why do we have to do it when they screwed everything up from top to bottom). We used Moody at least twice in the past. They even installed our hot water heater and worked on things at mu mom's house. NEVER AGAIN. I am speculating that the pandemic impacted their business and they might be short handed, but $550 for a simple job and we still have issues is absolutely ridiculous. AVOID this business, at all costs!

S G.

After 3 plumbers and countless runaround with no solutions, Nothing but wonderful things to say about the process in finding and fixing an issue in our commercial space with Moody Plumbing. Tim, the supervisor took the initiative to communicate with me on all steps. Jared and Sebastian when on site were completely professional, communicative, helpful, kind, cleaned up after the mess etc. Would highly recommend Moody (nothing Moody about them!)