MONTCO Rooter

Sheryl A.

WAY OVER PRICED! I had Montco come to give me an estimate. They never mentioned a fee for this. Then silly me I let the ""salesman"" plumber talk me into a membership that takes a percentage off the prices they give you! Well, their prices are through the roof. I called back a day later to cancel the membership, they would only give me $11.00 back. Charge me $99.00 for the membership and $208.00 for diagnosing the issues. Would never recommend them to anyone!! New plumber came today took a look at everything and the price was close to $500 less than what Montco quoted and NO diagnostic fee!

Eva P.

My basement drainage system was backing up. I called at 8:30pm on Labor Day and a friendly lady answered the call. She said someone would be able to come out from 10-12 the following day. I received a call the next morning that someone could be out at about 8! Benjamin Rodgers came out and was friendly and quick and he explained everything thoroughly.

Tasha T.

if I could give less than a 1 I would. we called because we believe the sewer is backing up into our downstairs toilet. rings and all were replaced 6 months ago. Mike answered and said it would be $49 to have someone come out and tell me what is wrong. I confirmed I would pay $49 and I would get a free estimate on the problem and then determine if I want to proceed. The tech arrived and could not tell us anything about the issue and that it would be $209 to diagnose and over $400 to take off the toilet. Stay away from this company. They are not on the up and up. If you tell someone you will let them know the problem and then determine if you want to proceed then that is what you do. He said no it was $49 to knock on your door and laughed at me. do not use this company.

Rob W.

RUN AWAY FROM THIS BUSINESS AS FAST AS YOU CAN!!!!! My elderly mother called them to replace a kitchen sink faucet, add a under counter filter to same sink water line, and snake a bathroom sink. No estimate until tech arrives, then its $500.00 or more to do each job individually. A qualified plumber could have done this job in 3 hours. They use ""Flat Rate"" pricing not hourly so the can make up any amount they want and charge per the job. How does a 90 yo lady know what's fair? I called mgr. he was one rude s.o.b. saying we give estimates and she signed them (she signed no such estimate) then basically said we have lawyers if you try to pursuit unfair business practices with state atty general. They make you pay a ""Membership Fee"" for some BS bogus membership in their robbery club I guess. Total rip off, my local plumber said price should have been less than half of the $1600.00 thet ripped her off for. Shame on them for scamming old people who have no idea of pricing. Read all the reviews!

Joel S.

These guys are total scam artists. I never write bad reviews in YELP. But sometimes you have to do it to protect members of our community.

We had a backed up drain in our shower. These guys charged us $209 to use a plunger, yes, a plunger, to fix the drain. The fix lasted one day, and now the shower is completely flooded. Now they want to credit us the $209 and charge an additional $440 to use a snake, which they should have used the first time. That is a total of $649 to use a snake to unclog a drain.

GOT DRAINS charges $295 with a guarantee.

I am sure there are many other companies in this price range. Do not use MONTCO Rooter, they will rip you off.

Gabriella W.

We recently bought a property and moved-in this past weekend. The first thing we noticed as we moved in our furniture was that there was a significant puddle on our basement level bathroom floor. Not the kind of welcome we were hoping for, especially as first time home owners. We cleaned up the mess and figured we'd deal with it later, once we finished moving everything in.

About 7 hours later and the mess grew. More water on the floor and now our toilet was not flushing and our shower was overflowing with water from the drain and we had not even used the shower yet. The worst part is that it smelled like sewage. We frantically called as many plumbers as we could find on a Saturday night at 8 PM. After back and forth with many different options, Montco Rooter was able to come Sunday morning at 7:45 AM. We'd be the first visit of the day.

We learned there would be a $79 dispatch fee, but if we decided to move forward and work with them, the fee would be waived. Given how quickly they were able to come out, this was fine by us!

Our tech arrived promptly and was very friendly and polite. He diagnosed the problem and gave his recommendation for repair. He also informed us of their membership program, which felt a bit salesy, he really tried to sell it but all I wanted was to not have water on my bathroom floor and I truly was not interested in anything else.

The recommended work involved the sewer line for our entire building (5-unit condo) so we had to run the repair by the condo association for approval. We told our tech we'd be in touch if/when we got the green light, paid our $79 dispatch fee, and sent him on his way. As luck would have it, we heard back quickly from the association with the 'OK' to clear the line.

We called Montco Rooter right away and they sent the tech right back. He performed the work needed, and in the almost week since, all seems well! We did decide to join the membership program at the end of the day, because we know we'll be needing a hot water heater soon and there is a coupon that gets us a significant discount on that. Because we got the service the same day as the visit, they waived the dispatch fee.

I'm surprised to read so many others had such negative experiences, but I wonder if there is just a shortage of people inclined to leave positive reviews after the resolution of a plumbing nightmare. We'll continue to use and trust Montco Rooter with our plumbing needs, and promise to keep the Yelp community updated as our journey continues.

Sheila J.

If I could give no stars I would. I needed a simple toilet filter valve replacement and was given a 400 + quote. After the plumber realized I wasn't having it, he called his boss and he was on speakerphone saying he would give me $35 off as if that was a great deal. I let him know the piece that needed to be fixed was $7 at Home Depot. He then goes on to say he doesn't buy his parts from Home Depot and the part is $48 where he goes. So your charging me over $350 for labor?????? I think NOT! This company is a rip off! Go somewhere else or do it yourself if you can.

George S.

Do not use this company, owner is a dishonest person. They charge outrageous prices when they know you are most in need of help. He instructed his guys to take all their materials before the job was complete and they never finished it.

Charles H.

Luis was our tech, he was respectful of our property and friendly. After that it was all down hill, with ridiculous rates and con-man tactics. Stated he wasn't aware if we were ""members"" but gave us member prices even though we had there coupons and ""members advantage"" folder. Refused to allow us to use the coupons and stated the price was 480 (tech was there an 1 hour, 20 tops/flat rate billing). After he installed our new kitchen faucet without even attempting to repair or telling us the price, we got the bill for the faucet that came to 315.99 (149.99 everywhere else). Tech tried to sell that this faucet is the top of the line before I researched and said he said it would last twice as long than Home Depot models that are half the price (so same thing). Previously they worked on an emergency issue for us and fixed the main problem (non-stop running shower) but ended up creating leaking from our shower head and handles of replaced work they did. Kitchen faucet tech stated ""it is what it is"" with 3 handle tubes. They are great for responding when you need them and easy to set up appt but refuse to respond when you have an issue. Do yourself a favor, wait the extra day if you can and use someone else. They do try to get you to give them 5 stars with the hopes, you'll win the raffle and 100 dollars back from them.

Todd M.

This is a scam company and they will rip you off. Montco-Rooter installed a water heater in my home. They refused to tell me the price of the water heater when I asked for an estimate, claiming that the price of water heaters change literally by the hour. I had already signed the labor agreement and foolishly trusted that they wouldn't take advantage of me. After installation of the water heater was complete it was revealed to me that the price of the water heater, an AO Smith 40 gallon proline that retails for about $750 (AO Smith themselves confirmed this price) was in fact $1467.30. They also charged us the hidden fee of $198 just to pick it up from a warehouse. Labor was $790 after their ""discounts"" were applied. They graciously waived the $209 ""diagnostic fee"" and the $79 ""dispatch fee."" Yes, they will charge you almost $300 for just showing up to your house even if they do no work. Total cost of everything was a whopping $2611. After speaking with numerous contractors and plumbers, they unequivocally told me that I was completely ripped off and that the cost of the tank was likely doubled and that the cost of the labor was off the charts for a job like that. Most people told me that they had their water heaters replaced and installed for a maximum of $1300.