Monkey Wrench Plumbing, Heating, Air & Electric

Trevor A.

Unfortunately this vendor was very dishonest with their assessment and quotes! Flat-out lying and quoting giant unnecessary costs!

They came to my home to assess an issue with our Tankless Hot Water Heater...the Technician Enrique said there was a major leak + other components were worn out. He recommended replacing the entire unit, which would cost over 7K. He also offered a ""patch"" repair for about 1.2K (if I remember correctly), but said this would get the system going again--but it would likely break in the near future and we'd have to replace the whole system. He was highly selling a full system replacement. He was a good salesman and very convincing. We felt like he was legit.

But we decided to do our due diligence and we hired another company for a 2nd opinion. They said the ignition rods were dirty and they cleaned them off. This completely solved our problems! This was a FREE SERVICE. They also said there was no leak, no worn out components, and no other issues with the Hot Water Heater!!!! They said it should easily last more years before needing to be replaced!

It's pretty crazy that Enrique/Monkey Wrench invented a whole problem out of thin air and tried to charge us a humongous bill for something that was fixed in 5 minutes and done for free.

This is the kind of thing I always fear when dealing with Home or Auto repair...of being swindled by a company!

Monkey Wrench was very organized, polite, & easy to make appointments with. The company is run very well on the surface, but that must be a guise that allows them to rip off customers :(

Sharon E.

Sean was very thorough in his assessment of our systems and in explaining it all to me. I will definitely continue to use them.

Liam D.

Sean was fantastic!!! So helpful and resourceful and great customer service. Greatly appreciated him!

Homer T.

David Castro has been one of my regular technicians for years and he never disappoints! He was on time, courteous and professional in telling me what he was there to do, what he did, what he found and what my options were. I highly recommend him and his colleagues from the former La Canada Heating & Air.

Chuck M.

Monkey Wrench promptly responded to our AC problem scheduling our requested service call within 24 hours. David Castro was pleasant, efficient and explained each procedure as he checked out our AC equipment. We will post again after our follow-up service. We will certainly call for help whenever it is needed in the future.

Francis K.

rueben was great to work with and put me at ease. made the essential repairs in a timely manner and didn't break my wallet doing so.

Chelsea K.

This review is specifically regarding their estimate process as we have not gotten actual work done.

From reaching out for a quote to having a technician come out, the process was incredibly easy and seamless. Their team is very easy to communicate with reliable.

Our technician was Luis M. and the following words come from my mom, who was the main person on this project. The dispatch provides a text and email with tracking of ETA, name, and photo so you know you're not getting any suspicious.

Luis spent the time with my mom and was the most thorough tech she's dealt with and we've now received quotes from five companies/plumbers. He spent time explaining things, did things he didn't even need to do, helped with some small items, and ended up staying out here for a few hours to help determine cost and what would be needed.

While we still determine our best option (pricing being the main factor), if money was no object, we'd absolutely go with Monkey Wrench in a heartbeat. While I'm sure the prices are worth the service, we just have a lot of other factors to consider but wish we could definitely choose them now.

Disclaimer: we reached out on a Thursday night and heard back Friday with no tech being able to come out til Monday, which was okay for us cause we weren't having an emergency issue. We were also told of a 9-12 dispatch time and he arrived just after 12, which was no problem to us but may be a concern for others.

Andy M.

Completely screwed over by dispatch. Never using them again and I hope you don't either.

We lost our water heater the evening before a holiday and needed to get the new part shipped to us. On Friday morning at 9:31am, we got a package from FedEx with the part. At 9:34am, I was on the phone with Monkey Wrench to book a service call for the part install. I was given a window of 3-6pm. No news, no updates from them until 4:34pm when the dispatch calls to tell me their service person was on another call and wasn't going to make it. They would come on Monday. At this point it had been a working week since we had hot water and I asked them for another solution. At 5:42 they called again saying they could not make it and there was no other solution. I got another call at 5:55pm from a manager saying they'd send the contact information for a 24 hour service company.

Now, they weren't offering any consolation for having to pay for a 24-hour service, they were just offing us off onto someone else. Lots of opportunities to make something right. They took 3 calls to not use any of those opportunities. Lots of fish in the sea. Will surely never use these ones again and neither should you.

Art R.

Had an issue with a tankless water heater called Monkeywrench Plumbing and Johnathan came out. Johnathan was very polite and easy to talk to. Johnathan quickly, diagnosed the problem and explained everything and what needed to be resolved the issue. Amber at the office phone was also very helpful with follow up questions and concerns I had. With these types of people the company has , they will have my business and I would refer anyone to them for plumbing repairs and service.

Julius R.

Timely and knowledgeable technician. My tankless water heater had an error code 661 but on the day of our appointment, my tankless water heater was already working, and throughout the day did not show the error code. The technician came and basically gave knowledgeable information and as for now there is no need for repair.