Monkey Wrench Plumbing, Heating, Air & Electric

Homer T.

David Castro has been one of my regular technicians for years and he never disappoints! He was on time, courteous and professional in telling me what he was there to do, what he did, what he found and what my options were. I highly recommend him and his colleagues from the former La Canada Heating & Air.

Chuck M.

Monkey Wrench promptly responded to our AC problem scheduling our requested service call within 24 hours. David Castro was pleasant, efficient and explained each procedure as he checked out our AC equipment. We will post again after our follow-up service. We will certainly call for help whenever it is needed in the future.

Francis K.

rueben was great to work with and put me at ease. made the essential repairs in a timely manner and didn't break my wallet doing so.

Chelsea K.

This review is specifically regarding their estimate process as we have not gotten actual work done.

From reaching out for a quote to having a technician come out, the process was incredibly easy and seamless. Their team is very easy to communicate with reliable.

Our technician was Luis M. and the following words come from my mom, who was the main person on this project. The dispatch provides a text and email with tracking of ETA, name, and photo so you know you're not getting any suspicious.

Luis spent the time with my mom and was the most thorough tech she's dealt with and we've now received quotes from five companies/plumbers. He spent time explaining things, did things he didn't even need to do, helped with some small items, and ended up staying out here for a few hours to help determine cost and what would be needed.

While we still determine our best option (pricing being the main factor), if money was no object, we'd absolutely go with Monkey Wrench in a heartbeat. While I'm sure the prices are worth the service, we just have a lot of other factors to consider but wish we could definitely choose them now.

Disclaimer: we reached out on a Thursday night and heard back Friday with no tech being able to come out til Monday, which was okay for us cause we weren't having an emergency issue. We were also told of a 9-12 dispatch time and he arrived just after 12, which was no problem to us but may be a concern for others.

Andy M.

Completely screwed over by dispatch. Never using them again and I hope you don't either.

We lost our water heater the evening before a holiday and needed to get the new part shipped to us. On Friday morning at 9:31am, we got a package from FedEx with the part. At 9:34am, I was on the phone with Monkey Wrench to book a service call for the part install. I was given a window of 3-6pm. No news, no updates from them until 4:34pm when the dispatch calls to tell me their service person was on another call and wasn't going to make it. They would come on Monday. At this point it had been a working week since we had hot water and I asked them for another solution. At 5:42 they called again saying they could not make it and there was no other solution. I got another call at 5:55pm from a manager saying they'd send the contact information for a 24 hour service company.

Now, they weren't offering any consolation for having to pay for a 24-hour service, they were just offing us off onto someone else. Lots of opportunities to make something right. They took 3 calls to not use any of those opportunities. Lots of fish in the sea. Will surely never use these ones again and neither should you.

Art R.

Had an issue with a tankless water heater called Monkeywrench Plumbing and Johnathan came out. Johnathan was very polite and easy to talk to. Johnathan quickly, diagnosed the problem and explained everything and what needed to be resolved the issue. Amber at the office phone was also very helpful with follow up questions and concerns I had. With these types of people the company has , they will have my business and I would refer anyone to them for plumbing repairs and service.

Julius R.

Timely and knowledgeable technician. My tankless water heater had an error code 661 but on the day of our appointment, my tankless water heater was already working, and throughout the day did not show the error code. The technician came and basically gave knowledgeable information and as for now there is no need for repair.

Mike M.

David did another great job on my HVAC. It's worth getting the maintenance agreement. I use it for semi-annual routine maintenance.

Millie T.

Our tankless water heater stopped producing hot water. They came and thoroughly inspected the unit to determine the problem. Unfortunately we needed a new unit. ( our unit was 16 years old). They provided us with multiple options and did not pressure us into anything. The pricing was very good. Once our decision was made they had a new unit installed the next day. Very professional and polite. I would highly recommend

Matt G.

Fast service, knowledgeable,clean,text appt setup and reminders. Best installers and maintainer's for tankless water heaters.