Monkey Wrench Plumbing, Heating, Air & Electric

Michael T.

Wish I could leave 0 stars for this company! On 2/16 I spoke to someone at their call center and arranged for a technician to come out on 2/17 to address two tankless water heaters that were not working. I was told that I would get a follow up call the following day. On 2/17, I was told that I could expect someone between 3 and 6 pm. I reiterated that I needed someone to come out today because there was no hot water in the building. I also requested that the technician call me at least 30 min before arrival in case I'm not at the property. At 4:45, I get a call from them and they tell me that no one was available to address my water heater issue and that they were closed for the weekend. It was like... Sorry, too bad.. we can't fix it and now it's too for you to call anyone else because it's at the end of the day on a Friday and you're stuck with no hot water for the weekend. What a... you know what. Why would they wait till the end of the day to tell me they can't come out? I couldn't believe it!

Linda L.

Enrique came to check our tankless water heater. He arrived on time, was courteous, and very good explaining the workings of tankless systems. Will call Monkey Wench for annual maintenance and any other problems that may arise. They also phoned and texted me to confirm appointment and to let me know Enrique was on his way.

Howard W.

Monkey Wrench are truly a 5 star company. My tankless water heater stopped functioning after a power cut and I didn't discover it until later that night. I called the after hour number and Alex was there by 9 am the next morning. It turned out to be a simple breaker switch - but you don't know until you know right? Anyway, it got fixed which was fine. The really amazing thing tho was the monkey wrench response time and the professionalism that Alex brought. He was polite, well presented and knowledgeable - I can't recommend this company highly enough. ( I'm sorry I got a bit frustrated when calling the night response operator - that was my bad).

Logan F.

1 extra star for Ruben and Jose! They were informative, professional, and helpful. Ruben kept me updated on the project and completed it on schedule.

Ves S.

Very responsive!

I was having issues with my Noritz water heater and didn't have confidence in my plumbing abilities. I checked the manufacturer and Monkey Wrench was the local servicer for this equipment.

I called the number. I wasn't sure if it was a call center but it was local. They took my equipment information and was able to find a time two days later to schedule service.

The tech came within the service window and took care to troubleshoot and perform the preventive maintenance. He even tried to upsell additional equipment too (new filters and tankless unit). Those were good ideas and great upgrades that my system probably do need but at this time I don't want to make more major investments (ie would rather buy a new unit instead of upgrading existing). I'm in run-to-fail mode.

Tech Luis was professional and friendly. He even noticed some rust that he help fix.

Would recommend! Their business is not immediate plumbing emergencies like clogs but rather the scheduled stuff like upgrades, repair and replace.

Lee J.

I was very pleased with the service from Monkey Wrench Heating and Air.
John arrived shortly after 8:00AM.
He was very polite, knowledgeable and Professional. He checked all details of my system and fixed the Thermostat:
Call Monkey Wrench. You won't be disappointed!!!
Lee Johnson

Jeffery G.

Josh & Alex were a great team - quite a job to tackle installing our new filter/softener combo with descaler system for our home. Team was clean, thorough & meticulous - all elements of the install look fantastic. Super pleased & will be our plumbers going forward for all our projects.

Floyd W.

David did a great job. He came out, inspected our heating and air units. Told us what we needed to do and what options we have. Really appreciated his expertise and his knowledge. Highly recommend them

Janice S.

Luis Munoz was prompt, informative and competent. He identified the problem and communicated clearly and often as he progressed through the repair. I felt very comfortable and confident with his expertise, and would request him to provide service again.

Cheryl M.

My hot water went off on my tankless water heater. I called Monkey Wrench and they sent Enrique. He worked fast and had it back on in minutes. I highly recommend Enrique for tankless water repairs!