Moffett Plumbing & Air

Jake W.

My tenant called me with an emergency leak, which appeared to be the water heater. Water was seeping through the drywall into the garage and through the exterior wall as well. I randomly found Tom Moffett Plumbing online, and called. The technician, Mike, arrived promptly, and quickly diagnosed the problem as a leak from the kitchen fridge. Great work and very professional.

Hannah P.

Timely, yes, but overpriced and pushy. Two men showed up but not looking at the heater, not testing the pilot, etc. They looked very professional but it was hard to understand one of them who spoke with very thick accent. I wanted to get it done today so I thought I'd give them the job despite my uneasy feelings. As I was leaving them in the garage to grab my wallet, I heard them whisper something by the water heater... very unprofessional! While they were not straight forward in telling me the diagnosis, they were more interested in selling the package deal on their pricing booklet. I was getting more and more annoyed by their same sales pitch so I decided not to use them. I ended up paying $59 service visit fee which was not waivable even if you bought their service package. I defenitely will not recommend this company but recommend choosing owner operated smaller comapny.

Dave L.

My house is about 50 years old. Since it is a single story on a slab, we have 50 year old pipes taking nasty stuff away from the house. Well, my three year old son recently learned how to wipe his own butt. That means a lot of toilet paper going into the potty.

Yep, you guessed it, we had a clog. My wife called our home warranty people to get a plumber to come thinking this would be the cheap and easy way to go. The plumber came to the house and saw that we do not have a clean out for the back bath. He called his company, and we found out that our home warranty insurance has a major coverage exception. So, the plumber who was there said he would run a snake from the roof down the toilet vent. He said $450 for the snake.

I had used Tom Moffett before. They guys were really nice and everything. They scoped the pipes from our front bath to the street and told me I should consider a hydrojet cleaning of the iron pipes. After seeing the 50 year old crud, I said ok. However, they were not able to do the job because of a bend in the pipe. I still had to pay for the work. I was not totally pleased.

This time the issue was with the back bath. Again they scoped the pipes. Again they found 50 year old crud in that section of pipe. Again they recommended hydrojet treatment. I said I was pretty disappointed last time because they were not able to finish the job and I still had to pay full boat. I also pointed out that they could have gone through the back bath vent all the way to the street last time. I did not think it was fair that I had to pay the full price two times in approximately 8 months.

The tech called his manager. He came back with a compromise. I would pay for only the additional work that they had to do on top of what was already done. I would have paid this anyway the first time, so I think it was a very fair solution to my issue.

After jetting, the pipes all the way to the street looked clean. Hopefully, I will not have to call a plumber any time soon, but when I do, I will call Tom Moffett Plumbing. They are not cheap, but I think they are thorough, timely, and conscientious.

Michael N.

I had occasion once again to use Tom Moffett Plumbing. One sink & one shower were draining very slowly. As always i had a plumber arrive the same day I called at the agreed upon time. Both drains were successfully snaked & now flow freely. I even bought a new bottle of Bio Smart to keep all my drains running smoothly. The cost is not cheap, but the service and convenience of a dependable company keep me as a loyal customer.

A C.

Stay away from Tom Moffett Plumbing. They came to snake a clean-out, but were not successful. O.K., that can happen--that in itself is not the problem. But to then charge the entire $208 ($59 for the call plus $149 for the 30 min snaking attempt) without waving ANYTHING, not even a symbolic amount, that does not set the right tone for any future business. Thank you very much, not me.

Craig F.

BEWARE: We have had a very poor experience with Tom Moffett plumbing. These people cannot be trusted, prey on old people and have management that will not return your call when you call to bring an issue to their attention. Shame on them! They charge a service fee of $59 to provide an estimate, but they will not give you any indication of what a well defined routine repair costs on the phone. Once they arrive, they use their 'rate card"" to justify extraordinarily high labor rates.

My 92 year old father discovered a clog on Sunday, Dec 11, 2011. It was a routine clog (non-main line). My dad is on a fixed income and not able to make decisions on matters like this due to his advanced age so I called Tom Moffett Plumbing who was recommended to him by a friend. I spoke with Mike Moffett on Sunday and explained the situation. In order to keep costs down, I asked him to schedule a time during regular business hours (which we did for Monday at 9:00 am). I asked how much it would cost to clean a routine non-main line toilet clog. Mike said that he would charge $59 for the visit but could not give any estimate ""until he looked at it"". Because I had to be at work, I asked him to give me a rough cost for clearing a routine non-main line toilet clog. He said he could not provide it over the phone. I then agreed to the appointment for my father under the condition that they call me and get clearance on the cost to clear the clog before they started.

On Monday, ""Mike"" from Moffett Plumbing came to my dad's house - apparently this was another Mike - not Mike Moffett. While they said they tried to call me before starting, my cell phone showed no indication that they had called. They talked to my dad's caregiver who speaks mostly Spanish who did eventually call me. By the time I had called back it was 11:15 am. The technician told me that the work was completed and that it cost $507!!!! I asked the technician what time he arrived and he indicated 9:30 am. He told me that he had cleared a routine non-main line clog in the toilet and reset the wax seal which was leaking. No parts, other than a $5 wax seal were required. He spent an hour and 45 minutes. When I pointed out that they were charging my dad over $250 per hour (actual rate was over $285 per hour), they told me that ""they do not charge by the hour but used the charge from their book"". It sure is strange how they now have ""a book"" listing the cost of various procedures, but they could not give me an estimate for a rountine non-mainline clog when I had called to set the appointment the day before. I told Mike that I did not feel the charge was fair or appropriate and he answered again that he charged out of ""the book"" and there was nothing further he could do. I asked for the number of his management which he gave me.

That same day (January 12) I called Moffett Plumbing and asked to speak with a manager or owner. The woman answering the phone asked me what the issue was so I explained it to her. She then said that they had followed procedure and ""charged from the rate card"" so she doubted their was anything they could do for us. I pointed out that they were charging my dad over $250 per hour for just labor. She said they do not charge per hour, they just charge ""by the book"". I asked again to please speak with management. She told me that they wanted to first check with the technician and then she would let management know that I wanted to speak with them. I asked her to please have the owner contact me as soon as possible to resolve this. They never called.

Shame on Tom Moffett Plumbing for taking advantage of my 92 year father. I feel they betrayed the trust I put in them and do not feel they can be trusted.

gayle s.

This company and it's people were outstanding. We had a slab leak the week before Christmas. The crew, under the direction of Renea, arrived every day on time and worked late into the night to insure that we had water for Christmas Eve and Christmas. They were upfront with their pricing and a joy to work with.

I HIGHLY recommend this company after having multiple fiascos with other plumbers!

Jerome B.

We had a slow flow in our master bath and kitchen sink for the past 7 years we have lived in our house. The house is 40 years old and since the flow wasn't unmanageable we didn't see a big concern to fix it. We did a lot of searching for plumbers in our area but never acted on getting the problem fixed because we thought it was going to be a crazy amount of money. After contacting TMP they got back to me within a day to set up an appointment for them to inspect the problem. They told me the initial problem and said it was relatively easy to fix. The were very quiet and professional when working on the faucets. Within a couple hours the problem was fixed and now the sinks flow like they were brand new. Not only was TMP professional but they were very affordable. They were kind and on time and I will definitely hire them again.

Dave C.

After an initial misunderstanding / difficulty with a clogged / slow toilet, Tom Moffett Plumbing has come through with flying colors, and more than redeemed themselves in my book. They replaced 2 toilets, one of which was still flushing slowly. They came back, replaced it AGAIN, and it worked. The plumbers were clean and professional, took the time to explain the situation, and SHOWED me that my pipes were clear with a camera, which was really cool. When the plumbers are so conscientious and professional, it's obvious this comes from the owners. Mike Moffett personally called me to follow up, and gave me a gift certificate for the initial misunderstanding. I just was able to use that today for a clogged toilet downstairs. These guys talk the talk, but they walk the walk, and back it up with personalized service and results. Kudos to Tom Moffett Plumbing!

agnes m.

Tom Moffett Plumbing (TMP) was referred to me by Handyman Connection, my regular service provider, since slab leaks are beyond the services they provide. When I called TMP and mentioned the referral, they put me on top of their service calls, so I was able to get a technician out the next morning (less than 24 hours wait).

The work: Joe, the technician who came out with his assistant was highly professional. Together, they did a satisfactory inspection of all areas that could be affected by the slab leak, checked the water meter to confirm for leak, determined the location where the leak source stemmed. The next day, they repaired the leak. Two days later, after the new concrete has fully dried, they were back to replace the portion of the dry wall they worked with and re-laid the carpet. In all this time, they kept my home clean by using plastic sheeting to isolate any dust. The jack hammering itself did not produce a lot of dust since they tamped it with wet rags. They always used booties before entering my home, and laid their red carpet on the area that they walked on.

The technician: Joe and the assistants who came with him were easy to talk with and were friendly. Joe thoroughly explained the work they were to perform and the details of the line-item charges (the total cost with the $100 Yelp coupon was about $2100). Joe answered my questions to my satisfaction, and provided me additional relevant information.

I will be engaging TMP again, specifically Joe, to install water pressure regulator on my water line. I am quite confident that the quality of work and materials used will be at par with what I've seen.

The customer phone service: They could do with improving their phone skills. I didn't care for the snippy tone that the rep had when they called me to say that the technician was on his way. The second rep placed me on hold to pick up another call, but I had to hang up because I've been on hold for at least two minutes already. At least the phone customer service rep called me back after five minutes of me hanging up. As these are the first-line link between TMP and the customer, the phone service reps need to extend the same professionalism and courteous attitude as their field technicians.