MN Plumbing & Home Services

Rob E.

Great service was provided. Very professional and considerate of your time by advanced communication of arrival. Brought in and installed our washer and dryer in a very short amount of time and did an excellent job. Would highly recommend!

Kevin K.

From beginning to end, this company was great to work with! I would highly recommend using MN Plumbing and Appliance! I asked for an estimate for a kitchen sink and faucet install and the final cost was exactly what they'd said it would be. Michelle and Mike were great and I will call anytime I need some plumbing help! Bravo to this well run group of people!

Tami M.

I would give this company a NEGATIVE 5 stars if I could! Definitely NOT professionals!

I bought a dishwasher and microwave from Best Buy to be delivered/installed on Friday 9/30. No one showed up (install guy stated he was here but I work from home 100% and have never had any issues with deliveries. I also have a dog that barks at everything and I was making coffee at the time the driver stated he was here).

It unfortunately took Best Buy a full week of making calls and waiting on the installer to return the items to the warehouse so a second appointment could be scheduled. Finally a time was booked for today (12-4 window).

The installer calls today around 3:30 to say he would be here around 3:50. At 4:09 the installers show up and come in and start to unscrew the dishwasher face to look at the electrical setup. They next take out the microwave. At that time the installer states there is an issue with the dishwasher. Says he needs some clamps based on the plumbing setup (something to do with setup being 1/2 and he needs to convert to 3/4...).

Having stated the install would need to be rescheduled (yet again), I indicated Best Buy had me purchase all that was needed. I indicated this information should have been provided to us in advance as I am not an installer and with no forewarning, how would I know. I asked if he had the clamps with him in which his response was if I brought everything with me I would need a semi. I indicated if it is standard practice to set up installs only to have to reschedule, this is ridiculous.

Having already dealt with a no show and now waiting another week for this second appointment (and waiting until after 4:00 for them to arrive), I told the installer I would not be rescheduling. I told him to call Best Buy so they could get the needed clamps ready and if they started on the install of the microwave I would go pick the clamps up. He states no, we will need to reschedule. I asked why he didn't look at the plumbing first before unhooking and unscrewing everything as he would have seen that right away.

At this point I am irritated and ask that they put everything back as it was. I had already indicated to Best Buy if the install couldn't be done this week I was just going to cancel my order.

So this is where it really gets good...as I am on a call waiting for Best Buy to answer, I look over and the installer is ready to leave. I look over and my microwave is still not back on my wall. I say ""hold up, you need to put my microwave back"". He says ""I can't as I broke the bolts taking it out. I can either leave your microwave or take it with me"". I said ""then you need to put in my new one"" and he says ""no, I am out of here"". Then he leaves..takes my microwave he broke the clamps on and doesn't leave or install my new microwave. Just leaves my house with a hole in in my kitchen wall!!

Not sure what criteria you have for your reps to follow in being professional, but I doubt it indicates it is okay to leave a house with a big gap in the wall. You were here to represent Best Buy and made both your company and Best Buy look terrible.

Not only will I share my distaste about your lack of quality service and staff professionalism with every person, website and forum I can, but I will be communicating to Best Buy that I will never buy anything from them again. Seriously, the installers you had come to my house today should go on a ""permanent"" break.

You simply can't make this stuff up! Unbelievable , unprofessional and truly unfortunate!

Bon B.

I set up an appointment for Oct 2nd by calling in on Sept 26th. Was told I would receive a call to firm up the time window the day before or the day of the appointment. Nobody called or came so I called the office. They said sorry, it's for Oct 3rd and gave me a window of 12-4pm. Oct 3rd comes by and nobody has called or showed up by 4pm. I called the office and left a voicemail at 4pm. I called again 20 min later and it went to voicemail. I'm not sure what the disconnect is.

Duane C.

Really wish I was writing a review on workmanship! Made two appointments to get a quote for small remodel project. Both appointments resulted in no show, no call. Called company after second no show and the same woman who booked the appointments passed me off to the office manager who responded with ""your not on our schedule"" and showed no concern over any miscommunication. Would not and cannot recommend this company.

Chris M.

Great service, simple and painless! The crew was respectful and nice even though they didn't say much... Good work.

Ryan O.

Let me tell you a story of incompetence. I purchased my dishwasher from Best Buy and MN Plumbing was the contractor to install it. The first visit finds that my appliance won't fit under my counter and I need to modify it. The technician tells me he will put on his work notes that an Electrician should come with when they return to finish the installation. He also tells me to ask for an Electrician to be scheduled when I call back.
Okay, counter is modified, call back the next day to Best Buy. I specifically ask for the Installers and the Plumber to come the same day. Best Buy says no problem and ""schedules it"". MN Plumbing calls the next day to confirm, and tells me they won't send an Electrician. I ask again, but she refuses and confirms my install. Fine. They call again the day before our appointment as a reminder and I ask for an Electrician to come out, they again refuse to send one at the same time. Fine. The DAY of the install, MN Plumbing calls me to cancel because based on the last tech's notes, the dishwasher won't fit. I tell them it's handled and she says ""oh, I'll tell them the install is still on"". Installer gets here, slaps it in and says you'll need an Electrician. No duh.
I call MN Plumbing back and schedule an Electrician for the next day and my third waste of PTO time. On that morning I'm called to see if I would like to schedule an Electrician to come out. Good thing you're a contractor, I'd never hire you.

M B.

Showed up more than 2 hours late without a call. Rescheduled and they never showed. Do not use them if you want timely service.

Kim C.

Lack of communication within the company, lack of communication to the customer, lack of collaboration, felt like it was a burden for the technician to be out at the site doing his job.

Never again.

Pat O.

These guys did a great job swapping and installing two sets of washers and dryers. They were fast and efficient.