Mitchell Fuel Company

Amarnadh G.

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Amarnadh Gadde
Amarnadh Gadde
8 reviews·1 photo
2 hours agoNEW
I am new to oil heating, my heating and hot water stopped working last night. I initally thought oil was out, although tank is half full because when I reset my boiler it works for few minutes and goes off. I called Mitchell, they came in and filled half tank oil and said its not oil issue since it already has 1/2 tank. By then my indirect water heater tank started dripping from air valve a bit. The oil delivery person sends pictures back to their office and the office calls me after a while. One of the Mitchells tells me water heater tank is broken and it is impacting your boiler and home heating.. asks me 3500+tax to put in new tank. I asked for a technician visit to confirm it in person but he says no we are sure its tank and needs new one.

I called diff company Andrews, they send an emergency guy in an hour for few bucks of cost, he checks out my boiler, does some investigation, said its a pump issue, replaces it for $150 and my heat and hot water is back up fine. My water heater was dripping off because of water being cold and valve contracting and not because of any issue. It stops once my boiler is running and heating is on.

Mitchell doesnt care enough to send a person even when I am ready to pay for visit and simply want to make me buy a fancy new equipment being a new guy for almost $4k. Not the right way to gain trust of a new customer. We can understand if they are busy and can come later, but making me spend money to replace a working tank for $4k. Thats 2 months salary for people.

Rebecca R.

Wish I could give 0 stars to Mitchell Fuel for being the worst company to ever do business with. They want me to pay almost $400 for not fixing a thing- literally they didn't do work- but they claimed they did- invoice says nothing was wrong- I'm paying for their overtime when I didn't even know that was a thing. The invoice says one thing they are saying another. They said they'd order a part- took weeks with no calls to us. Didn't even need the part- they wanted to charge us $700 to ""fix"" it but couldn't say that would actually fix it. Ordered a $20 part on amazon and fixed it ourselves. I should have listened to my husband about switching companies the first time they came. I wanted to give them a chance.

Oh and then they threatened to take me to small claims court.

J S.

It has been a nightmare, with constant clerical errors and overcharges that result in needless headaches. Go anywhere else...

Chelsea T.

We called them on a Friday requesting oil. We were completely out of fuel so we asked how soon they could get here. They said possibly that evening but if not they would be here first thing Saturday. Friday evening no fuel. By 11am on Saturday we still had no fuel so we called to ask when they would be there, he said they should have already delivered. We had gone out to lunch and to run errends when we got home we checked. No fuel. It was now 1330, we called them and they said they wouldn't be out until Monday at 730. We definitely will not be contacting them again

Mark N.

I have been doing business with Mitchell for many years and use them at both of my homes in town. I like that they service BOTH heating and central air as I prefer 1 stop shopping. I also buy my oil here and pay early to take their 15 cent per gallon discount. While not the cheapest guy on the block for oil, they are a LONG time local business, dependable and with fine reputation and integrity. So, if I pay a few pennies more but get superior service I am fine with that. ANY time I have a service issue they are prompt to respond and always able to fix whatever is wrong. They are such a fixture in town and long time service provider I like the comfort of knowing how deep their community ties are. 2 thumbs up for the Mitchell family and team!