Mitch Wright Plumbing Heating & Air

Darren M.

Let me tell you about the disappointment Mitch Wright turned out to be....the family and I moved into this house about 15 yrs ago and since our first problem we was recommended to use Mitch Wright....threw out the 15 yrs there was break downs and service calls for Mitch Wright...they came checked outside and went up into crawl space and they did there thing and fixed the problem and it was back to normal....they even got me enrolled into there club membership for cheaper pricing and preventive maintenance...this is there guy comes out changes filter...cleans the outside unit etc...well....on one schedule maintenance this one guy comes to the house and says he is here for maintenance and says he's going up to the crawl space...okay he goes up and not a peep out of him...any other time they went up there it sounded like they was going to come down threw the ceiling but this tech spent 30-45 and no noise at all...finally comes down and says everything ok and off he goes...no papers to sign or told nothing on what he did...so here it last week my old ac unit has taken turn for the worse and needs to be replaced...so gave Mitch a call and tech comes out...breaking noise that I need to get new one and tells me he needs to go in crawl space to see how it is up there....after a bit he comes down saying duct work is wrong and sales guy will come by and take a look and will be able to quote a price and explain what needs to be done....well hour later sales guy shows up and the fun begins....he does his thing and does the crawl space thing comes down and begins to tell me that I need a whole new unit new duct work and to insulate the whole crawl space....cheapest being 20k to highest 40k....I was just in flabbergasted by the price...I sat here like you been coming in and out of crawl space for 15 yrs now and not any of the tech guys said one word insulation is bad or duct work is bad...he goes into story that Mitch Wright had bad techs and was letting them go for bad service etc...and they are changing there techs out and improving...this is the straw that broke the camels back...20-40k to fix this problem that maintenance plan and numerous visits from your company and nothing wrong intill a problem occurs then it's like oh by the way you need everything new now....sorry Mitch Wright your not fish hooking me into work that was ok up in till a problem came up and now it's pile more problems on and charge more...sorry that's bad business and even bad to create problems when you said everything was ok....

Debbie E.

We signed up for the comfort care plan last year because it seemed like a good deal. After some miscommunication this year , we decided to renew in May. Our first charge was May 29th. I called , told them to renew and asked for a tech to come out because our unit wasn't cooling. He came out on the 3rd of June . He was polite and professional and said we were low 3+ pounds of Freon and that it would be over $900 to fix and left his card to call if we wanted him to fix it. We called two other companies to give us quotes ( Conway and G&H AC). BOTH companies said our units were dirty, that we needed 3 pounds of Freon but each suffered in what needed to be done to fix it. We decided on G&H AC because they were the least expensive and, honestly , the least pushy about replacing the unit. When I called MW back to cancel the service , I was told to cancel would be $259.90 to cancel because I had called for maintenance and hadn't told them the unit wasn't working right. That the tech had cleaned our units and it was $129.95 per unit. I said that he hadn't cleaned the units and just did a diagnostic. They said his gps showed him at my house for 2 hours and that is how long it takes to clean two units. I said I had the paperwork from two other companies that come within days of him that said the units were very dirty. Leann said I hadn't told her the unit wasn't working because she hadn't put it in her notes and that he did clean them because he said so. I ask for a service advisor to come out on Fri. Instead I got a call back within an hour from Michael ( I think ) he basically told me Conway and G&H were liars and that MW was the only honest company. He said they weren't the cheapest and if I didn't want his precious techs I wasn't good enough to be a Mitch Wright customer. I said obviously I'm not a MW customer. Ask him to cancel and send me an optimized bill which I plan to contest if it has cleaning on it. I guess we all know who the dishonest company is...

Josh H.

Horrible experience with this company. They over charged my grandfather big time for a system that should have cost half what they charged according to another quote I received. I talked to Mr. Wright and he advised me to drop off the other quote and he would see what he could do, but its been a month and he never called me. This is after his son told me that they did price matching and if I brought the other quote by that they would match it. I would never recommend this company to anyone and I have heard nothing but bad things about the company from customers, and other contractors. I would recommend you get a second quote before you have any work done by this company and you can decide for yourself what is fair.

Vernell S.

I am a long time customer of Mitch Wright Plumbing, Heating and Air, and have had the club contract for just as many years. During this great winter freeze of 2018, one of the control valves on my tankless water heater apparently had been leaking for some time, and finally iced over on last Wednesday, causing one of the on/off levers on the hot water separation tube to ice over and knock the lever out of its socket, which caused a perpetual leak from the hot water tube. The technician came in record time to assess my problem and determined that the valve kit needed to be replaced. As a precautionary measure, he suggested replacing the cold water tube valve kits as well, which was a great idea. The tech. checked his Job """"price book"""" and determined that my job would cost $600.00, but since I was a club member, I would get a discount. He did not have the kits and had to return to his office to make the order; thus, he came back on the next morning to complete the job. I have to admit, the job is excellent, but the cost was something I did not expect, but I needed the repair so that I could have hot water. I have American Home Sheild, but they do not handle the tankless water heater issues, so I did not call them for the service. As I was in a tight situation by not having hot water, I did not have time to search for other bids for the job. I can never complain about the workmanship of Mr. Wright's Plummers and Electricians, but the cost was a bit excessive. On a side note; maybe the large amount included the cost of the five-year warranty on the parts. Just my thoughts on that.

Ricky L.

THANKS !! Ronnie B and Dalton for installing a new 50 gallon water heater. My wife and I woke up this morning to see that our 17 year old water heater had cracked and was going to have to be replaced. I called Mitch Wright, Ronnie B came out and with Daltons help installed the new water heater. The guys were very professional, Thanks again!!!!!

Rebecca M.

I had used them before and thought they were OK, then signed up for a service contract because I wanted the twice yearly inspections. They sent out a guy to inspect who found several """"urgent"""" problems that needed immediate correction. He gave me an exorbitant quote. I then called another plumber for a second opinion. One of the problems (a supposed leak) was found to be non-existent. The other problems were not deemed sufficiently serious to justify action. I tried to cancel the time remaining on the contract (I have 8 months left). They would not consider it, even though I will never have them back again under any circumstances.

John K.

I scheduled an appointment and received a 'missed' call morning of the scheduled day. I call back within 5 minutes. Girl on the other end says they're going to send a technician. I said, great I'll be here. Walk away from my phone for 5 mintues, come back and have 3 voice mails. One says that my appointment is cancelled because I didn't take the call. WTF?? So I call back and this snotty lady picks up and gets an attitude. I told her they have some very poor communication going on. All she kept talking about is her """"information"""". This speaks volumes to what kind of service they would have provided. No thanks! I'll find someone who will show up. I wouldn't give them one star if I could rate lower. Try National Economy Plumbers. There, you'll talk to someone who's actually done something other than pick up a telephone with a snotty attitude.

Michael B.

I purchased an almost $10k unit from Mitch Wright and have never received such horrible service. From being charged almost 70% more than the agreed price, to not receiving a call back after I made five attempts, to having to remind them to start my 2 year PM work. I've now made two attempts to find out how to transfer the warranty and 2 year PM contract to the buyer of my old home, and as usual, I have been left sitting for well over a week. How does my almost five figure purchase not warrant better service than this?? I have somehow refrained from sharing this on every website and social media page, but I'm at a point where I would be doing a future Mitch Wright customer an injustice if I didn't warn them about the type of service they may also receive. I have already been treated so poorly that the GM, Mickey, had to personally come to my house. While their techs have always been fast and friendly, they clearly have major problems with their sales, customer service, and management teams. If I did business the way they did, I would not be able to afford the expensive HVAC unit that I truly regret having purchased. Go elsewhere.

Julie T.

Amazing service. Explained the problem. Gave us options and solutions. All with smile. Thank you Andre!!!

Mark P.

We have used MWP for a few years to maintain our HVAC. Unfortunately we had an AC unit go out on us; fortunately we had Mitch Wright to call. We looked at other providers, but Ben came out and discussed with us our options to accommodate our house. Michael and Reno showed up, installed the unit, and helped with the new thermostat schedule that best fit our needs. It was a great experience, and the first night with AC in a week was wonderful. Thanks guys.