Mitch Wright Plumbing Heating & Air

Vernell S.

I am a long time customer of Mitch Wright Plumbing, Heating and Air, and have had the club contract for just as many years. During this great winter freeze of 2018, one of the control valves on my tankless water heater apparently had been leaking for some time, and finally iced over on last Wednesday, causing one of the on/off levers on the hot water separation tube to ice over and knock the lever out of its socket, which caused a perpetual leak from the hot water tube. The technician came in record time to assess my problem and determined that the valve kit needed to be replaced. As a precautionary measure, he suggested replacing the cold water tube valve kits as well, which was a great idea. The tech. checked his Job """"price book"""" and determined that my job would cost $600.00, but since I was a club member, I would get a discount. He did not have the kits and had to return to his office to make the order; thus, he came back on the next morning to complete the job. I have to admit, the job is excellent, but the cost was something I did not expect, but I needed the repair so that I could have hot water. I have American Home Sheild, but they do not handle the tankless water heater issues, so I did not call them for the service. As I was in a tight situation by not having hot water, I did not have time to search for other bids for the job. I can never complain about the workmanship of Mr. Wright's Plummers and Electricians, but the cost was a bit excessive. On a side note; maybe the large amount included the cost of the five-year warranty on the parts. Just my thoughts on that.

Ricky L.

THANKS !! Ronnie B and Dalton for installing a new 50 gallon water heater. My wife and I woke up this morning to see that our 17 year old water heater had cracked and was going to have to be replaced. I called Mitch Wright, Ronnie B came out and with Daltons help installed the new water heater. The guys were very professional, Thanks again!!!!!

Rebecca M.

I had used them before and thought they were OK, then signed up for a service contract because I wanted the twice yearly inspections. They sent out a guy to inspect who found several """"urgent"""" problems that needed immediate correction. He gave me an exorbitant quote. I then called another plumber for a second opinion. One of the problems (a supposed leak) was found to be non-existent. The other problems were not deemed sufficiently serious to justify action. I tried to cancel the time remaining on the contract (I have 8 months left). They would not consider it, even though I will never have them back again under any circumstances.

John K.

I scheduled an appointment and received a 'missed' call morning of the scheduled day. I call back within 5 minutes. Girl on the other end says they're going to send a technician. I said, great I'll be here. Walk away from my phone for 5 mintues, come back and have 3 voice mails. One says that my appointment is cancelled because I didn't take the call. WTF?? So I call back and this snotty lady picks up and gets an attitude. I told her they have some very poor communication going on. All she kept talking about is her """"information"""". This speaks volumes to what kind of service they would have provided. No thanks! I'll find someone who will show up. I wouldn't give them one star if I could rate lower. Try National Economy Plumbers. There, you'll talk to someone who's actually done something other than pick up a telephone with a snotty attitude.

Michael B.

I purchased an almost $10k unit from Mitch Wright and have never received such horrible service. From being charged almost 70% more than the agreed price, to not receiving a call back after I made five attempts, to having to remind them to start my 2 year PM work. I've now made two attempts to find out how to transfer the warranty and 2 year PM contract to the buyer of my old home, and as usual, I have been left sitting for well over a week. How does my almost five figure purchase not warrant better service than this?? I have somehow refrained from sharing this on every website and social media page, but I'm at a point where I would be doing a future Mitch Wright customer an injustice if I didn't warn them about the type of service they may also receive. I have already been treated so poorly that the GM, Mickey, had to personally come to my house. While their techs have always been fast and friendly, they clearly have major problems with their sales, customer service, and management teams. If I did business the way they did, I would not be able to afford the expensive HVAC unit that I truly regret having purchased. Go elsewhere.

Julie T.

Amazing service. Explained the problem. Gave us options and solutions. All with smile. Thank you Andre!!!

Mark P.

We have used MWP for a few years to maintain our HVAC. Unfortunately we had an AC unit go out on us; fortunately we had Mitch Wright to call. We looked at other providers, but Ben came out and discussed with us our options to accommodate our house. Michael and Reno showed up, installed the unit, and helped with the new thermostat schedule that best fit our needs. It was a great experience, and the first night with AC in a week was wonderful. Thanks guys.

Sherry W.

I am assisting my 88 year old widow aunt with financial management. In reviewing her checkbook, I learned that she paid Mitch Wright Plumbing almost $12,000 over the past three years for plumbing and HVAC services in her modest, less than 1,800 square foot house. I'll let you be the judge of whether or not these charges were excessive. They included $2,144 for installing a Koehler white cast iron double bowl kitchen sink, ¾ hp garbage disposal and single handle faucet with pull out sprayer, $258 to replace a programmable thermostat (not wi-fi), $1,502 to replace a 50 gallon electric hot water heater, and $492 to replace a single flush valve in one toilet. We contacted Mr. Wright for an explanation of the charges, but he did not give us much insight and was not responsive to our concerns. Please help your seniors watch their money.

Maemill N.

Andre was very knowledgeable and professional. We needed a duct cleaning estimate; he gave us all of our options and then some. I highly recommend!

Charles B.

If you want to pay 260 dollars for a 10 dollar capacitor this is the place. The repair guy was nice and priced by the Mitch price list. He was only at my house 15 minutes or less. They tried to con me by saying that they pay extra for warranties parts. We are not stupid Mitch... You will get no more business from me or anyone I know if it can be helped!