Mitch Wright Plumbing Heating & Air

Faith W.

We had them replace a toilet that had a crack and they replace it with a toilet that the tank was cracked and the wrong color, they asked for us to pay for the toilet and install before the cracked tank was replaced. We have been calling and calling to see when new tank can be installed and continue to get the run around. I have been very disappointed with their customer service. I do not recommend them.

Devarious G.

They did a great with the replacement of our sewage line, but they were coming out every 3 months checking plumbing and air. Every time they came out it seems things ended up broken that they say we need to replace. Their cost was very high!So the last time they came out they replace something on our air conditioner they the guy said he didn't know if he broke whatever it was that he replace. So, after they left our air line frozen over. So, we called the supervisor to convey our problems they we had been having with their service. But, the supervisor was very rude and over talked my wife and I! He just wouldn't not listen to our complaints. So, we canceled our service contract we had with them. Our experience was bad with them.

Tracy O.

Jeremy took the time to go over estimates and features of several HVAC options with us, several times, over the course of a few months. It took us that long to get in a position to afford it and do our research to make a decision. Plus my husband had undergone two serious health procedures during that time. Jeremy took time to understand our situation, was able to explain options clearly and we ordered the unit we needed, with the air purifier -that was a big incentive for me due to my husband being immunosuppressed. We also were able to arrange replacement of our ancient water heater at same time,all for a reasonable price. It was really a pleasant buying experience.

Brandon B.

THEY DO NOT HAVE ANY BUSINESS WORKING ON COMMERCIAL HVAC UNITS. DO NOT LET THEM SCAM YOU LIKE THEY SCAMMED US. They claimed they knew our brand of units and they were confident in their ability to do our maintenance work for our business. Many times they would have multiple trucks & techs at our location because they couldn't fix our units and they were trying to figure it out. At some points they even called other companies to come assist them. Their maintenance plans are a joke. Their techs do not inspect units as they should. We found several units that didn't work after they had recently been out to do routine maintenance work on all our units. Poor quality/uneducated employees will ruin this company. They need to train and educate their techs on how to properly do their jobs. Absolutely ridiculous how they mistreated our HVAC equipment. We found a reliable HVAC vendor who showed us how poorly Mitch Wright had been treating us. Absolutely unacceptable. Very unprofessional. Do not use them for commercial work.

Ed P.

DON'T CALL THESE GUYS I called their office and they sent someone over the same day but it was not what I asked for. I wanted someone to come and fix the problem not give me and estimate that I had to pay for then give me an outlandish price of almost $400. to cut a 2"""" pvc drain line in my shower which was clearly exposed and it need to be move 1 3/4 of an inch to the left so I could install a new drain pan and finish the remodel. I was told of the crazy price and the individual said it would be a couple of days before they could squeeze me in. I expected the person come fix the problem and get paid, not later. I did get information from a store in Southaven MS on how to cut the pipe and what to do after that. All I needed was the tool which I found at my local Home Depot store. So much for them, call anyone but them.

Darren M.

Let me tell you about the disappointment Mitch Wright turned out to be....the family and I moved into this house about 15 yrs ago and since our first problem we was recommended to use Mitch Wright....threw out the 15 yrs there was break downs and service calls for Mitch Wright...they came checked outside and went up into crawl space and they did there thing and fixed the problem and it was back to normal....they even got me enrolled into there club membership for cheaper pricing and preventive maintenance...this is there guy comes out changes filter...cleans the outside unit etc...well....on one schedule maintenance this one guy comes to the house and says he is here for maintenance and says he's going up to the crawl space...okay he goes up and not a peep out of him...any other time they went up there it sounded like they was going to come down threw the ceiling but this tech spent 30-45 and no noise at all...finally comes down and says everything ok and off he goes...no papers to sign or told nothing on what he did...so here it last week my old ac unit has taken turn for the worse and needs to be replaced...so gave Mitch a call and tech comes out...breaking noise that I need to get new one and tells me he needs to go in crawl space to see how it is up there....after a bit he comes down saying duct work is wrong and sales guy will come by and take a look and will be able to quote a price and explain what needs to be done....well hour later sales guy shows up and the fun begins....he does his thing and does the crawl space thing comes down and begins to tell me that I need a whole new unit new duct work and to insulate the whole crawl space....cheapest being 20k to highest 40k....I was just in flabbergasted by the price...I sat here like you been coming in and out of crawl space for 15 yrs now and not any of the tech guys said one word insulation is bad or duct work is bad...he goes into story that Mitch Wright had bad techs and was letting them go for bad service etc...and they are changing there techs out and improving...this is the straw that broke the camels back...20-40k to fix this problem that maintenance plan and numerous visits from your company and nothing wrong intill a problem occurs then it's like oh by the way you need everything new now....sorry Mitch Wright your not fish hooking me into work that was ok up in till a problem came up and now it's pile more problems on and charge more...sorry that's bad business and even bad to create problems when you said everything was ok....

Debbie E.

We signed up for the comfort care plan last year because it seemed like a good deal. After some miscommunication this year , we decided to renew in May. Our first charge was May 29th. I called , told them to renew and asked for a tech to come out because our unit wasn't cooling. He came out on the 3rd of June . He was polite and professional and said we were low 3+ pounds of Freon and that it would be over $900 to fix and left his card to call if we wanted him to fix it. We called two other companies to give us quotes ( Conway and G&H AC). BOTH companies said our units were dirty, that we needed 3 pounds of Freon but each suffered in what needed to be done to fix it. We decided on G&H AC because they were the least expensive and, honestly , the least pushy about replacing the unit. When I called MW back to cancel the service , I was told to cancel would be $259.90 to cancel because I had called for maintenance and hadn't told them the unit wasn't working right. That the tech had cleaned our units and it was $129.95 per unit. I said that he hadn't cleaned the units and just did a diagnostic. They said his gps showed him at my house for 2 hours and that is how long it takes to clean two units. I said I had the paperwork from two other companies that come within days of him that said the units were very dirty. Leann said I hadn't told her the unit wasn't working because she hadn't put it in her notes and that he did clean them because he said so. I ask for a service advisor to come out on Fri. Instead I got a call back within an hour from Michael ( I think ) he basically told me Conway and G&H were liars and that MW was the only honest company. He said they weren't the cheapest and if I didn't want his precious techs I wasn't good enough to be a Mitch Wright customer. I said obviously I'm not a MW customer. Ask him to cancel and send me an optimized bill which I plan to contest if it has cleaning on it. I guess we all know who the dishonest company is...

Josh H.

Horrible experience with this company. They over charged my grandfather big time for a system that should have cost half what they charged according to another quote I received. I talked to Mr. Wright and he advised me to drop off the other quote and he would see what he could do, but its been a month and he never called me. This is after his son told me that they did price matching and if I brought the other quote by that they would match it. I would never recommend this company to anyone and I have heard nothing but bad things about the company from customers, and other contractors. I would recommend you get a second quote before you have any work done by this company and you can decide for yourself what is fair.

Vernell S.

I am a long time customer of Mitch Wright Plumbing, Heating and Air, and have had the club contract for just as many years. During this great winter freeze of 2018, one of the control valves on my tankless water heater apparently had been leaking for some time, and finally iced over on last Wednesday, causing one of the on/off levers on the hot water separation tube to ice over and knock the lever out of its socket, which caused a perpetual leak from the hot water tube. The technician came in record time to assess my problem and determined that the valve kit needed to be replaced. As a precautionary measure, he suggested replacing the cold water tube valve kits as well, which was a great idea. The tech. checked his Job """"price book"""" and determined that my job would cost $600.00, but since I was a club member, I would get a discount. He did not have the kits and had to return to his office to make the order; thus, he came back on the next morning to complete the job. I have to admit, the job is excellent, but the cost was something I did not expect, but I needed the repair so that I could have hot water. I have American Home Sheild, but they do not handle the tankless water heater issues, so I did not call them for the service. As I was in a tight situation by not having hot water, I did not have time to search for other bids for the job. I can never complain about the workmanship of Mr. Wright's Plummers and Electricians, but the cost was a bit excessive. On a side note; maybe the large amount included the cost of the five-year warranty on the parts. Just my thoughts on that.

Ricky L.

THANKS !! Ronnie B and Dalton for installing a new 50 gallon water heater. My wife and I woke up this morning to see that our 17 year old water heater had cracked and was going to have to be replaced. I called Mitch Wright, Ronnie B came out and with Daltons help installed the new water heater. The guys were very professional, Thanks again!!!!!