Mister Sewer Plumbing & HVAC

D M.

Excellent service. Great professionals. Highly recommended. Fair prices. Not one of those rip you off companies. A great group of professional plumbers.

Donna M.

Called me right after claim was in set up time was here in the time they said technician was professional and friendly had the job done in no time I would highly recommend this company

Bhavik P.

Had a water line leak somewhere in the line outside of the home. They had Justin come out which was here within the hour and was very polite and explained every option I had and what things can cause the issue I had which was very helpful to understand my situation. They scheduled Water leak detection right away and they came out and marked where the leak was in ground. They then had the dig team come out on the next available day. Chris and his father came to start digging and were very polite and explained everything they were doing. They even found a broken buried sewer clean out which they repaired for me instantly without trying to charge me extra and used their own parts. They quickly fixed the leak in the main water line and restored the yard back to perfection. Didn't even look like someone had dug up there as they flatten the whole area for it to grow with grass again in the future. Awesome company and first time where I felt comfortable with a plumber and not hassled. Family owned business and they send you emails/text before their arrival and while they are on their way you can see on an online map where they are along your route and ETA.

I highly recommend them to everyone out there. Very knowledgeable and friendly service you can count on! They treat you like family! Justin, Chris, and Chris's Father were all great to work with! Very professional!

Definitely call them!

Nancy Z.

My sewer backed up and I called Mr. Sewer. Unbelievable great service. Justin came out and fixed my problem, explained the situation and actually saved me $250.00 ! He went out of his way, really above and beyond to help me out. You always hear of companies trying to rip you off, not this one!!!!

Arlene M.

I was doing a favor for a neighbor who had a water line burst on her. She had an insurance contract with the water company that covers her in the event of leakage and this company is one of their recommended repair companies. The man who came to her house advised me that after using sound technology the ""leak"" was actually coming from my property since part of her line crossed over to my backyard.

I gave written permission with the understanding thinking that if her pipe was indeed causing backflow into my yard then it must be addressed. The letter the neighbor wrote also indicated that once the work was done Mister Sewer would arrange sometime in the future to have a landscaper come out and repair damage to my yard. The original agreement was written as basic restoration consisting of ""soil and seed."" Later on when the owner signed off on it the limitations per her insurance contract limited them to basic restoration which was ""seed and straw"" as well as leveling. I was not given opportunity to initial this change as acceptable since I received a printed copy with the signature and addendum.

On the day they did the work and dug up the area as deep as a grave the water line was tested. There was no leakage at all coming from the pipe that was under my yard but rather was somewhere under the concrete below her deck. They completed the project by forcing out the defective copper using an underground snake technique from her water shut off valve in her home. They replaced the line with what they call a superior plastic by Uponor. My understanding was that this pex product expands and contracts and is more durable than copper and will last longer. I did learn that without this insurance the base cost is at least $2500.00.

My neighbor was grateful and pleased with the work they had done. I, on the other hand, have to consult other landscapers in order to get the right information on how to properly restore my lawn as well as allow for eventual settlement where the hole was dug. Hopefully in time I will get the information needed and go accordingly.

I'm sure they are a fine company to work with but when you are filing an insurance claim they usually use the least invasive means possible and must limit their work and restorations according to the guidelines set by the insurance company. Please be aware of that fact if you are paying a water/sewer insurance premium on your water bill.

Phil M.

I needed my sewer line snaked out. He offered to come Saturday or Monday...Saturday would have been at a higher price. So on Friday we settled that he would come Monday. On Friday I asked for a confirmed time and was told to fill out a service request form from a link sent to my phone. That didn't work so he (Jason) asked that I text him the info...address, email, etc. Monday morning at 9 am I shot him a text asking what time he would arrive. I took the day off of work to be available. No response all day until 6 pm when I told him I would take my business elsewhere. His response...""Sorry, we were booked"". No regard for anyone's time or inconvenience. Phil M.

Adam B.

Terrible company to deal with. Every single step involved in getting my sewer replaced was painful. Lied to three times about follow up work they promised to do. The original work wasn't done right and I was forced to deal with a backing up sewer for three weeks before I could be graced with their presence. I was promised stone and dirt for the sinkage, now I have to pay it out of pocket. Do yourself a favor and look for another company.

MC C.

Jason & Bob,

Wish I could give you guys a higher rating than 5 Stars!

Folks/Potential customers: This is who you want to call for plumbing issues. Not only will you get fast and reliable service, they are affordable and won't gouge you on price, unlike the usual big name local companies. Mister Sewer wants happy customers!

I should know, I am one!

Thank you so much!

MC

Jillian F.

First thing you need to know about these guys is they're honest. That above all is the most important thing to me in a contractor. They didn't try to sell me things I didn't need and had my best interest in mind. The person I spoke with on the phone was polite. I was texted a confirmation/reminder. And the representative showed up on time. I had a great experience.

Doug D.

We had to have a sewer trap replaced in an 125 year old house. It required digging 11 feet down to find the junction, which was practically under our porch. During this process, we also discovered a 25 year old defunct (but live) water main into the house that needed to be permanently shut off. Mr. Sewer did both of these jobs + coordinated with the county and city for required inspections. Rob was great + professional. They did a great job + I highly recommend. The price was very competitive.