Mister Plumber

M Z.

Run far away! This company is a joke. Because they contract 99% with home warranty companies, and they could care less about quality of service and customer service. I have been waiting 2 weeks for a water heater replacement and they claim to not know who the supplier is. Meanwhile I have had no hot water in my home. I have told American Home Shield not to send them out because I have had problems with them through other warranty companies, but they keep sending them anyway. I will not be renewing my contract with them for this very reason. How can warranty company not see the low rating and negative reviews? I'm through! I'm done! Never again for both AHS and Mister Plumber!

John M.

This so called ""plumber"" and Anywhere Plumbing both contract for American Home
Shield. They are owned by two individuals with the last name of Robin.
These guys are con artist and will always find a way to deny warranty coverage. They will then come up with an outrages price to take care of the problem. In one call out they came out and said the pipe was broken
due to an upstairs toilet; a toilet I had another plumber replace for $400 less
then they wanted to charge. The pipe was an cast iron over 50 years old and
was cracked due to age. They charged me $62.50 to cut a hole in the sheetrock and did not give me a diagnosis face to face. They told AHS that the problem was a rocking toilet. Originally wanted to charge $125.00; but since it only took about 5 minutes to cut the hole; they gave me a ""break"".
I requested a second opinion from AHS, and Ball Plumbing came out and verified that the pipe was old and fixed the problem. Ball Plumbing was the only honest plumber working for AHS; however, I believe he has since stopped working jobs for AHS. The Robins liars and cheats front office said
they were a Christian family business and would reimburse the $62.50 fee.
The check must have gotten loss in the mail. hahaha. AHS could care less that I was scammed. These companies find a way to deny coverage by reporting false info to AHS. If AHS was to send Anywhere Plumbing or Mr. Plumber; refuse. AHS claims they have to send the next one on their list. Not true. I have since cancelled AHS on two properties due to so called plumbing companies operated by the liars Robins.

Ira D.

Horrible Customer Service response. AHS assigned this company to come out and perform a service repair on Monday, December 6, 2021...The technician ever arrived and when I called the office I was told the appointment was being postponed until Tuesday, December 7, 2021 due to the tech caught in traffic, well my home was not serviced on Tuesday, the 7th and when I called the office they were closed. I called the office on Wednesday, morning and was told by a rep at Mister Plumber that they can send someone out on Friday. Please do not trust this company and I will share my complaint with American Home Shield.

Ira D.

Colleen H.

This is literally the worst company ever. They deserve no stars. Please please please don't ever use them. They will come out, assess the situation, give an opinion and say they have to leave but that Lauren from the office will call you. They will never call you. You will call and be given the run around. Lauren will lie to you on the phone. When you get frustrated, she will proclaim ""this is a family business"" (this is a horrible family if that's true). If you have a home warranty they will then tell your home warranty that the damage was done by a rodent and won't be covered. I wonder if they even have a master plumber because it seems they are incapable of making repairs. Please use anyone else. These are bad people.

Lauren K.

Mister Plumber is the WORST! If I could give negative stars I would. They accepted my claim through my home warranty company. The pipe to my hot water heater had a leak. A technician came out on a Monday and looked at the problem and said he was waiting on authorization from the warranty company. Almost a week goes by and I call Mister Plumber to get the status of the work. They say they're still waiting for authorization. Week 2- I call again. Same thing. I call the warranty company and they say they are waiting on information from the technician. Finally, the technician provides his diagnosis and says the problem is due to a pest infestation!!! I call Mr. Plumber again to inquire why they listed pest infestation as the cause since there was no evidence of an infestation in my home. I am told they don't have any information about that. I send them the email from my home warranty showing that the claim has been denied because of what the technician wrote. No one would respond to me. I left several messages, emailed, nothing. Every time I called I was transferred to the office manager, Lauren something, who is always away from her desk or in a meeting! I finally had to get another plumber to come and provide a diagnosis and cause, which was not pest infestation but wear and tear due to the age of the plumbing and the water heater. They are nonresponsive and totally lack customer service. DO NOT USE THIS COMPANY!

Terri H.

I could not be more pleased with this company. They came out to fix my toilet which was moving. Because it was not leaking or having a problem with functioning properly, the technician tightened it, showed us how to remove the grout which had been placed there by an idiot of a plumber that had come out previously, and did not even charge us for coming out. They did it as a courtesy. I would highly recommend them and would ask for Patrick if I need a plumber.

Tomekia D.

Customer service is horrible, company was originally contracted through home warranty, upon non resolution through warranty I then contracted paid deposit that was requested. I literally did not hear back from them and after it was 2 weeks I attempted to get some sort of update. Whomever is the person answering their phones is completely rude and not customer service driven. I was promised to hear back the same day which I did not and when I called the next day the same lady placed with on hold while I was still talking. I would not recommend.

April T.

I had a major problem with my hot water heater I got a hold of Mr Plumber and they had someone out there faster than I ever could expect. Kory installed my hot water heater he was very polite and did a thorough job I would definitely recommend Mr Plumber for all your plumbing needs.

Lisa L.

Absolutely useless! They tried to replace my faucet w something that didn't match my kitchen and after I paid then the $100 I couldn't get anyone to even call me back to give me options to replace my kitchen faucet! Do not use this company!! I wish I had read the reviews prior!! I wish I could give zero stars but after reading the reviews I can see they obviously don't care about their reputation

Helena P.

Do not use this company. When your home warranty dispatches Mister Plumber immediately call them back and ask that they dispatch someone else. The office staff, especially Brittany elevator doesn't leave the basement floor; not quite sure if the cables are connected. They are so unprofessional. What they reported to the home warranty company had nothing to do with what they were dispatch for and didn't bother to follow-up with the home warranty to inform them what the issue was that was actually covered. And had the nerve to tell me they could do for $350 dollars.