Mister Plumber

Truth S.

Customer service is horrible, company was originally contracted through home warranty, upon non resolution through warranty I then contracted paid deposit that was requested. I literally did not hear back from them and after it was 2 weeks I attempted to get some sort of update. Whomever is the person answering their phones is completely rude and not customer service driven. I was promised to hear back the same day which I did not and when I called the next day the same lady placed with on hold while I was still talking. I would not recommend.

Betty B.

Horrible Customer Service response. AHS assigned this company to come out and perform a service repair on Monday, December 6, 2021...The technician ever arrived and when I called the office I was told the appointment was being postponed until Tuesday, December 7, 2021 due to the tech caught in traffic, well my home was not serviced on Tuesday, the 7th and when I called the office they were closed. I called the office on Wednesday, morning and was told by a rep at Mister Plumber that they can send someone out on Friday. Please do not trust this company and I will share my complaint with American Home Shield.

Ira D.

Peter J.

Mister Plumber is the WORST! If I could give negative stars I would. They accepted my claim through my home warranty company. The pipe to my hot water heater had a leak. A technician came out on a Monday and looked at the problem and said he was waiting on authorization from the warranty company. Almost a week goes by and I call Mister Plumber to get the status of the work. They say they're still waiting for authorization. Week 2- I call again. Same thing. I call the warranty company and they say they are waiting on information from the technician. Finally, the technician provides his diagnosis and says the problem is due to a pest infestation!!! I call Mr. Plumber again to inquire why they listed pest infestation as the cause since there was no evidence of an infestation in my home. I am told they don't have any information about that. I send them the email from my home warranty showing that the claim has been denied because of what the technician wrote. No one would respond to me. I left several messages, emailed, nothing. Every time I called I was transferred to the office manager, Lauren something, who is always away from her desk or in a meeting! I finally had to get another plumber to come and provide a diagnosis and cause, which was not pest infestation but wear and tear due to the age of the plumbing and the water heater. They are nonresponsive and totally lack customer service. DO NOT USE THIS COMPANY!

C A.

Worthless.

Made no attempt to repair the two main issues I was having, but made plenty of excuses as to why he couldn't or wouldn't. Clearly his goal was to get in and out as quickly as possible and to do as little as possible. I guess that's how they make their money. They were assigned to my job by my home warranty company, American Home Shield, and it has become apparent that their business model is based on poor service.

The cold water in my bathtub flows at about half the pressure of the hot water even though every other faucet in the house the cold water runs fine. He said this was probably because ""New Orleans water is bad"" and there was probably some blockage somewhere in the line but if he cleared it out it would just block right up again. What? That makes no sense. If there's blockage, then fix it! I'm thinking that the valve stem probably needs to be replaced, but when I mentioned this to him he balked and got defensive and mocking in tone and was unwilling to even look to see if that could be the issue. In the end, he did absolutely nothing. My cold water still has low flow in the bathtub. Thanks for nothing!

The 2nd issue: The stopper in my bathroom sink is not functional. The part at the top that makes the stopper plunge up and down doesn't move anymore due to corrosion. I asked him to get it working and maybe replace it with a functional fixture and he said that it ""isn't a plumbing issue."" Are you serious? Is this backwards day? His genius solution was just to pull the stopper out. Thank goodness I got a professional out.

The only other thing he actually did was pull a little bit of hairy gunk out of the sink. Was that hairball worth my $100? No, it was not. On the paperwork he wrote that he pulled out the hairball ""as a courtesy."" It's not a courtesy, it's your job! I still have the same plumbing issues as before he came and I'm now short $100. That was an expensive hairball.

And on top of all of this, this wasn't even the first time a guy from Mr Plumber came out about these issues. Another guy came out a few weeks prior and didn't address any of my main issues then rushed out to another job. I then had to sit on the phone for an hour waiting to try to talk to someone in India for American Home Shield to get Mr plumber back out. Clearly poor customer service is an integral part of their business model. The home warranty company makes it nearly impossible to actually get anything repaired so that in the end they make money, Mr plumber makes money, and I lose money and am left with the same plumbing problems I started with.

G Philip C.

Whatever you do, DO NOT use this company! Took over a week to get an appointment. Then, get this, they cancelled it the morning they were supposed to be out here! I took off work specifically for this because they couldn't accommodate me any other time. Steer clear!

William B.

This company is a FRAUD and I hope that everyone considering to use this company will read all reviews and also check the BBB before giving them one red cent.

This company was extremely unprofessional to me on the phone. The company knew that they would be unable to fix the issue and still took my money as well as the money from my insurance company to come out and fix my issue. They never called back for the follow up appointment as promised once the funds were received.

They lack knowledge, professionalism, tact and education when handling my plumbing issues. Lauren R. (Office Manager) and Autumn (Office Assistant) was unprofessional and very condescending. Lauren stated that Mister Plumber would get their money regardless which meant from myself and the insurance company.

The only positive review on here is the review from the ""Office Manager"" with the same last initials as the owner. How convenient right!

Carolyn B.

After seeing the Yelp reviews, I debated calling my home warranty company to switch companies; however, I was optimistic. I received a call to schedule an appointment shortly after Mister Plumber opened. They arrived on time and wore face masks (very important to me during this time of COVID-19). The problem was quickly diagnosed and resolved. They were friendly and professional. I am happy I stayed optimistic!

Grayson B.

If I could leave no stars I would. Do not waste your time even trying to get in touch with these people. Absolute worst ""service"" we've ever received. First, they sure as hell will take their sweet time calling you back...then will take an entire week to put in a toilet...after you told them from the very beginning the toilet has to be replaced. They blamed it on our home warranty company but the truth is it was their fault...we had the home warranty info ready to go on Wednesday (10/3) less than 24 hours after the incident of the tank falling off...they did not even try to come until the following week...now we need the pipes flushed and guess who hasn't called back in FOUR DAYS? Do yourself a favor and run.
There are way too many GOOD, HONEST & TRUSTWORTHY plumbers around this area to use these people!

E K.

I had a major problem with my hot water heater I got a hold of Mr Plumber and they had someone out there faster than I ever could expect. Kory installed my hot water heater he was very polite and did a thorough job I would definitely recommend Mr Plumber for all your plumbing needs.

Paige G.

Horrible Company!! If I could give this company ZERO stars, I would. Our home warranty sent this company out to replace a hot water heater. It took two weeks to get it replaced and when the technicians came out, they cracked the ceiling. It then took 6 weeks of them lying to us, telling us their handyman would fix it. They also tried to give us $150-200, when both estimates to fix were $650 to 700. They were hard to get in touch with as I would leave messages only to have nobody return my phone calls. They finally recognized our number and would answer, but it would automatically go to voicemail to leave a message. Every once in a while, someone would answer only to be told they were gonna fix it. The office manager, Lauren, is the owner's daughter. She will never let you know that though. She lies and makes up stories to act like they care. Bottom line is the owner finally did call us, but only gave us $350. They should be out of business because there are so many bad reviews and the good ones come from Lauren and her assistant office manager Autumn. I would never do business with them again and stay clear if you need any plumbing issues. If your home warranty recommends them, DON'T USE THEM. I would never treat anyone the way I was treated. HIGHLY INCOMPETENT COMPANY!!!