Minyard Sons Service

Kyle H.

I'm uncertain how they possibly got any reviews above a one star based on my experience with them. We set up an appointment to have them come do some electrical work in the garage. On the appointment day I sat around in the 2 hour window and never heard from them. After calling they apologized profusely saying the technician had been rerouted to a restaurant that lost power, which is perfectly acceptable except they never bothered to contact us. They rescheduled with us for the following morning, surprise surprise they never bothered to show or contact us again. I'm uncertain how this company even stays in business or why it is so hard to find service companies that have even a modicum of customer service.

A S.

For some reason I have given this company many chances to let me down. They have never shown up on time, and have even failed to show at all on the day that was scheduled due to a "scheduling error". When these errors happen with every appointment then it is something systemic. When they do show, I had to do the troubleshooting for them. Read on to see my experience in detail...

They have shown a failure to root cause a problem and shown a tendency to slap on the most convenient "fix" so they can get out the door.

On my first A/C problem their solution to my problem was to put a piece of scotch tape on my thermostat...yup...scotch tape. On the surface, this was an insultingly idiotic solution, but since I was stumped and my online research turned up no leads, I gave them the benefit of the doubt. After a few days I realized this did nothing, but with the change in the weather the issue seemed to resolve itself over time.

On my second A/C problem (unrelated to the first) I called them because I thought having a history with them would be beneficial (I did this against the protests of my wife and in the future I will listen to her). Unfortunately I was out of town so my wife had to field this one by herself. She communicated the problem well and, over the phone, confirmed that the tech got all the info. His solution was that our filter was dirty and did not investigate the part of the system I strongly suggested he look at. The filter was changed and the problem did not go away. Once I was back in town, I called him out late one night and sat with him in my attic for a 1.5 hrs walking him through a process he should have been able to do by himself. I had to compel him to open the evaporator coil box, I had to compel him to look down inside the the coil assembly, and even when the problem (a cracked condensate drip pan) was directly in front of his face, I had to point it out to him. Unfortunate for me, this assembly is a fairly esoteric model so sourcing a replacement will be complicated. He left with some info to try to track down a replacement. I then heard nothing from them for 1 week. I spent each business day this week calling their office and being told that the tech would call me that day. He never called. We finally scheduled a return visit for this morning so he could get some measurements. I got a call 5 min before he was supposed to arrive saying he will be out in the afternoon. That was the end of our relationship.

I was told on a number of occasions that they only have one technician now because the others quit...I can see why.

Jesse M.

Horrible service. I made an appointment with Minyard for an electrician two days ahead of time. I took a half day off work to be available. I called them at 11:30 am the day of the appointment to confirm and they replied that everything was scheduled and ready. I was given a window of 1:00 - 3:00 pm. "Ian" the technician called at 2pm to say that he had been having a bad day and asked me to reschedule to next week. I explained that I had taken a half day off work and had cleared the area in which he would be working. He said that he could be there by about 4 pm. He called back at 3:40 and said that he was all the way up in Killeen and would not be making it. I called into the main office to complain and get resolution. The person on the phone "Chris" apologized and said that the work would have to be done another day. I asked him to recommend another company. He put me on hold to check. He gave me the name of another company that he thought could come out the same afternoon. I called that company and they said they were booked out for 2 weeks. The Minyard website states that they have 24 hour 7 day a week service. I question this, as they did not offer to come later in the evening to honor their appointment. They were polite and apologetic, but that does not undo the disservice. I would absolutely not recommend this company.

Bernie C.

Thank you Marcus for fixing our plumbing problem. No more water backing up in our dishwasher and the shower spray is so much easier. Before the fix, it was like going through a car wash. Thank you for your promptness, friendliness, and expertise.

Lori B.

Nice job, guys! I had a panic yesterday when my a/c temp read 87 degrees in the house. The air was blowing, but not cooling. After calling another local company who couldn't come out until Monday (4 days away) I called Minyard to see if they could come out.

Within the hour, Frank showed up. He was getting off work to go out of town for a fishing trip, but swung by my house first. the problem was, thank goodness, a common one for him. He got the a/c up and running again within another hour and I had a cool house by sundown.

Thank you so much for service!! So impressed with these guys. They could have blown me off until next week, but came over late in the day anyway. Much appreciated!

Veronica B.

Woke up from a nap tonight to find it 80+ degrees in the house. I called several local businesses and Minyards was the only one to respond to my panic. Frank came out promptly and quickly diagnosed the problem. He replaced the failed part and only charged me a minimal fee. I would recommend these guys to all my friends.

Israel G.

Really bad customer service. Field technicians were great, on time etc, but I waited for a quote for almost two months, only to be informed (when I called in to check on it) that the company had decided not to bid on the job. The person responsible for my quote, was also disrespectful and felt like I was asking too much of him in order to get a quote in a two week time frame. Last time I ever call or refer this company.

Sabrina O.

Marcus, one of Minyard and Sons expert plumbers just left my house and I'm very pleased to say that he fixed my rather dire circumstance in an efficient and friendly manner.
Yesterday I returned home to discover that I had a literal fountain in my yard... which was a swamp. I called the water company, they sent a contractor out to look at it. The main line was severed on our side so we were responsible for the repair. They shut the water off for me (I watched the meter actually spinning. Crazy amount of waste)
I called Minyard immediately and we decided to take care of it in the morning. Marcus was here promptly at 7am and had the problem sorted and neatly put back together by 9:15am.
I think the price was reasonable although I didn't call anyone else for quotes - I needed water to my house! Very friendly dispatcher, very easy to pay (over the phone while Marcus was still here).
They service more than just plumbing needs so I plan to use them in the future for other issues that may arise.
Thank you Minyard and Sons!

Dale M.

These guys are fair, honest and extremely diligent. My pool leak was misdiagnosed by another company. These guys were able to detect and repair the leak in record time. The work turned out to be very challenging due to the leak being nealry 10 feet below my patio. These guys were relentless in their efforts and put in some long days replumbing my pool. ALL of the employees were extremely polite and professional. Minyard will be the first that I call for future repairs!!

Robert A.

Quick, clear on the work up front before beginning, billing was easy. Fair price. Will use Minyard Sons again.