Minnesota Plumbing and Heating

Joe I.

I received a coupon for a water heater maintenance from Minnesota Plumbing & Heating. We have a five year old water heater, which was working 100% fine, but I kept hearing from multiple places that this maintenance was necessary. I called to book appointment, which I make for a time my wife is home, but I am not. A plumber from HomeWorks Plumbing calls and says he's on his way 5 hours earlier than what the person I booked with on the phone indicated they would arrive (I was given a 3pm - 5pm window, plumber contacted us to say he was on his way before 10am). Upon arrival he proceeds to hard upsell my wife (such as a soft water system for the ""poisonous"" water in St. Paul). She declines, and then he suddenly finds a $350 repair needed for our water heater. This is a complete and total racket, and I am furious. I am posting this review on both companies pages, and will never in my life do business with either again.

Beverly S.

Don't use thus company unless you want your pocket book emptied.They are way out of line on repairs an replacements on heating and air .Minnesota plumbing and heating was a great company before it was sold.

Linh D.

MN Plumbing and Heating is professional and courteous. Their work is high quality. I have no complaint on that front. However, this comes at a premium. My furnace was shutdown and I was nervous to get it replaced soon so I scheduled an installation for my water heather, AC and furnace all on the same day they came out to give the estimates. I would advice against making impulsive purchase on such expensive items. Their price seems high compared to what I have seen with other companies, but I guess you get what you pay for. At the end of the day, I appreciate the quality work and the great customer service. They were willing to work with me to make me feel better about the premium price that I had to shell out. Thomas was responsive and did cater to my need. He also seems like a pretty good sales guy explaining stuff, make you want to purchase everything lol.

Brent M.

Wow. Worked with 4 different plumbers in the last year with our 12 year old home. Minnesota Plumbing & Heating is the best.
Talk about a buttoned-up professional group!
On-time, under-budget, far beyond any expectations we had. Josh was our professional to try and solve our problem. Went after it with gusto, was super attentive, thorough, and efficient.

Systems for confirming, reminding and notifying us that our tech tech was entrusted (complete with a photo and a mini-resume) was very impressive.

They will be my first call now for any plumbing hearing or a/c work.

Tim R.

Do not use this company! If they make a mistake they will not make it right! The tech made a mistake admitted it, and then was hung out to dry by the office team! They did not take care of my needs and installed a hot water heater I did not need!
They, for all practical purposes took me for $1100!

Becky B.

VERY OVER-PRICED!!! The guy, Mark, was nice enough but I feel like I got ripped off. I called with concerns about a toilet that backs up and overflows near weekly. I also mentioned a slow draining shower and kitchen sink. I had asked about cost estimates before coming out and was told no information could be given but would be a free estimate. He had opinions, however, upon walking in the door before looking at anything. Said he didn't believe the issues would be related, he didn't recommend the use of drano, and he didn't recommend upgrading to newer toilets because the use of less water caused more scaling and bigger problems.

He said toilet had build up of scaling causing a narrowing and recommended augering to fix it. This 20 minute job cost $179! That is insane! Seriously... for less than a half hour of work. No parts needed. Then he even said that he didn't think it was that bad...after the fact.

P. S. He said to clean out sink pipes for same issue would cost $259. Ridiculous.

Suzie S.

I recently contacted this company for a quote to install a kitchen faucet and garbage disposal as a surprise for my son and daughter-in-law in Chaska, MN. I was uncomfortable that they would not share any cost information over the phone and they had a $60 fee to come out to determine the cost of the job. I decided to give this company a try because of the positive reviews. The plumber who came out was a very nice as was the secretary I talked to when I called the company, however, the quote to do my job (even though all I needed was labor since everything else was provided) was $700!! I nearly had a stroke as I had just had a faucet replaced in my own home near Red Wing, MN for $45. I called to complain and they did waive the $60 fee but this is a bad business practice. I ended up getting this done by Home Depot for $268.

Jacques C.

I had this company replace a water heater for me recently. The heater is worth $600, and it took about an hour to install. The price was $1800. Even being generous and allowing two hours of work, this adds up to $600 an hour for labor. That is a ripoff. I will not use this company again.

Sebastian B.

The tech who came out was very nice and the front office who handled scheduling was also very professional. They got me scheduled quickly, and that is all worth a star. The problem is related to pricing.

They ask for a $60 service fee to take a look, which was a good rate compared to other quotes, and they wave it if you go with their repair. That all seemed good. They explained that their repairs are based on a flat rate pricing system, and they said most people end up happy with that because you don't get charged more if the issue ends up more complicated than initially assessed. Ok in theory.

For a minor garbage disposal jam (he confirmed a half hour of work) their rate sheet indicated a ludicrous amount (could have bought two new garbage disposals for their rate and had money left over for lunch). The price they quoted me meant that their labor alone would be billed at almost $500/hr. Whether or not that is a standard reflection of their pricing or if we were an anomaly, that is WAY too high. I asked if they negotiate rates based on the fact that our issue was a simple jam and would not require parts or much time, and they do not.

So, bottom line, I would advise looking elsewhere for more reasonable pricing unless money is no object for you. We ended up declining the repair because even if we end up paying more this time around after eating the price of this service call plus whoever else we find, we are looking for a long-term relationship for any future plumbing issues, and we just wouldn't be able to trust not getting ripped off in future work.

Tim W.

Just accepted a bid from Minnesota Plumbing and Heating for Furnace and AC replacement. Bob Hanson was great to work with. After 6 months of taking bids from other local companies MPH had the best package at the best price (Carrier Performance Series furnace and AC).
Bring on the Minnesota summer!
Way to go MPH!
Tim W.