Milton Frank Plumbing & Cooling

Candy M.

We have used Milton Frank Plumbing for 15+ years. This spans two homes with great service in each one. They have provided products and services including hot water heaters, disposals, water softeners and water filters and toilets. We decided to replace our pedestal sink in our new home and purchased a vanity sink from Home Depot. I called the MFP office the next morning and by that evening I had a new vanity sink installed. Carlos our service person and installer for this small job is one of the nicest, friendliest and knowledgeable technicians. The number of years that we have used this company is a testament to their products their services and being a very customer centric company.

Rebecca C.

Bought an older home and needed a lot of work. Logan, the plumber, was relentless at determining the real issue and fixing it and not overcharging for a bandaid fix. We will definitely be long term and repeat customers.

Greg W.

I emailed this company to request an estimate for a complete plumbing job involving installing a plumbing system for my home. I spoke with Lauren via email.

Now we are talking about a job that costs between 15 and 20,000.00.. Prior to calling Milton Frank Plumbing, I called Unuversal Home Services. Universal waived any fee just for giving them the opportunity to get the job.

Milton Frank and Lauren wanted to CHARGE ME $48.50 for the opportunity to bid on my project and PAY THEM upwards of 20,000.00.

If you need good people that don't use money as a basis for doing business, call JB Plumbing or Universal Home Services.

I wouldn't recommend Milton Frank for any Plumbing Services it's all about the $$$$.

The W.

I requested simple routine maintenance for my tankless water heater. The technician turned out to be a total con artist scammer! He tried to sell me all these ridiculous what could happen scenarios with the worst case scenario being to purchase a brand new unit for $2800! Ummmm my unit is 5 years old, no way I was falling for the BS he attempted to sell. He kept trying to say he was being honest and upfront. REALLY! Shame on you! No morals, no values no integrity. If this is what your company encourages your technicians to do then shame on you too! DISGUSTING.

Jake O.

Their service tech, Richard Enciso, insisted that my A/C system wasnt under warranty despite me verifying the info with my installer and with Carrier prior to placing the service call. I showed him the info with the same Carrier app that he was using and still he persisted. So basically, it cost me 90 bucks to find out that Milton Frank doesnt like to do warranty work. After throwing Richard out of my house i spoke to a manager that was immediately able to verify that not only was the warranty still good but would be until Nov of 2022. My installer verified his own info then called Carrier to confirm. I verified with my own warranty card and then confirmed with Carrier. A service manager at MF verified after the fact through Carrier that the warranty was still good for another 4.5 years. I dont know why Richard was the only person in the equation that couldnt get the correct warranty info but it doesnt look good for him or his employer. The problem wasn't a simple typo as he and i both confirmed the correct serial number on my equipment. While Milton Frank was good enough to refund the $90 service call fee we definitely wont be using them for any future work. If you do, pay close attention because if i had fallen for Richard's scam it would've cost us an additional $1500. I called another company who verified the warranty before ever coming out and also brought the necessary part with them instead of leaving me with no A/C in August like MF was going to do. $470 versus nearly $2000 because of incompetence or dishonesty, either way shame on Milton Frank.

Wesley C.

Absolute scammers.

My mother's house developed a main leak in the ground at the inlet below the shutoff valve. I dug out the area to trace the leak and found it coming from a coupling that had a poorly done PVC weld from a recent sprinkler system install. With the hole dug, this should be a simple fix that would take a plumber less than an hour of work to do and require, at most, less than $10 in materials. Unfortunately, I didn't have the time that day to fix it, so suggested she call a plumber. She called Milton Frank Plumbing.

Today, the plumbers that arrived produced an estimate of $779 to my mother. They told her they needed to replace the gate valve (common when the house was built in the early 80s) that controls the flow into the house with a ball valve. This valve was not the source of the leak...in fact it was no where near the leak! The leak was underground and I had already dug it up for them! They also tried to up-sell her to some "MVP program." When she balked, they dropped the price to $553 to replace the old gate valve with another gate valve instead of a ball valve. Again, NOT THE SOURCE OF THE LEAK! Fortunately, while no plumber, my mom is no fool and can spot a grifter. She sent them packing with their $48 dispatch fee.

I'm absolutely disgusted with these people. Again, complete con artists and crooks. DO NOT USE THEM!

John B.

Matt came promptly and checked out my water heater. He also was the guy who installed my new shower. Great! He is my plumber!

Karen T.

Great after hours service! I gave Home warranty but they didn't have any plumbers after hours. I've used them before and they never disappoint.

Amber H.

Travis and the guys that helped him out did an amazing job with our issues we had. He was very polite, respective, and kept the house very clean while here. He explained everything to where I could understand what needed to be done. Once he got the ok from me, he got it completed in a timely manner. Definitely reccomend him and the team for any plumbing issues you may have and they have reasonable prices.

Tamara M.

We have been Milton Frank customers for quite awhile and have always been pleased with their service.

Today I discovered a dripping ceiling and put a call into the service desk and a plumber was at our door within the hour.

Joel Long accessed the problem, located the leak and had a new pipe installed within about 90 minutes. He also checked and replaced the filter of our tankless water heater which Milton Frank installed about 10 years ago (and it's still working fine).

Milton Frank will continue to be our "go to" plumbers.