Milton Frank Plumbing & Cooling

Stacey M.

Awesome service! Office staff was very courteous and able to get a service call scheduled for me easily and on the same day! Tech was extremely professional and diagnosed my plumbing issue fast and gave me several fairly priced options for repairs that fit my budget perfectly. I would highly recommend this company to any and all of my friends and family!

Bill F.

I needed a new valve for my refrigerator water supply line. Service tech came out same day, Carlos Delgado was his name. Very nice, polite, efficient, explained the process. Completed the work, cleaned up all in a timely manner. Yes they have a trip charge but you can get their service plan for $99 for a year and it waves the trip charge, including today. I've used numerous plumbers over the years and none are cheap but Frank Plumbing will be around in the future and as I said Carlos was a pleasure to work with.

John D. B.

We signed up for their service plan response is same day even in non emergency situations. Repairs were completed in good order and clean up was good. Professional was polite, well mannered and efficient. I'd wish it were a bit less expensive.

Mbk B.

Called and made appointment .. Guy came out and spent about an hour going over our entire plan to remodel our master bathroom. From top to bottom, was not a small job. Said he would write up 3 bids and would have them within 3 days. SEVEN days later I called him to ask where the bids were.... He said he was still working on them and to "give him a few" A few what???? THREE WEEKS later, he's never gotten in touch with me, and never EXPLAINED why he didn't do his job. How does somebody stay in business when they have no work ethic???? I will NEVER call them for anything EVER again.

Lance G.

While Milton Frank Plumbing in Spring, TX was fast and courteous in scheduling an appointment, the total bill for the service was double what it should have been for a relatively simple sewer line snake or clean out. The total bill was $326.00 with a $48.50 trip charge and $277.51 for the clean out.

I give Milton Frank Plumbing a one star --- simply because of their pricing is double what it should be.

Shawn L.

Great service, reasonable prices, and very professional technicians. They came out to fix a leak on our water softener and our heater at the same time. My wife and I were very happy with their service and professionalism. We will definitely use them again. Thanks for the great experience.

Texas D.

The customer service/sales/pricing model at Frank's is so out dated, I could not believe the arrogance of not be able to quote an estimated basic bathroom sink install. After discussing with three people, I got the same canned response $48 trip charge to really tell you what it cost, and it will be applied against this magic install number.

Really? Lack of training to keep a customer, instead of "yes we can", it's a "well you never know how complicated it can get"? Wrong person answered the phone? Bad process?

I feel like I just got Punked! Waiting for someone I know to jump out of the bushes....

Tracy P.

Happy. Carlos was polite and efficient. I got a new hot water heater and new exhaust pipe on the roof and it was around 1800 all said and done. When I called the receptionist told me there was a $48 service call - so it was no surprise. It was expensive, but isn't all plumbing? The work was clean and everything was clearly explained to me. Customer service was great - including a pleasant thank you card delivered in the mail. When was the last time that happened to you?

Mian Y.

Worst experience. Guy charged 389 just to use the snake and at the end said he can't clear it. Wanted me to pay for the camera for 400 and 3000 to 5000 to clear the line. Paid 389 for nothing.

Linda B.

I have nothing good to say about this company. They lie about the little things, so why
would you trust them on the big things? Really terrible experience. - Come out to unstop a drain and spent 10 minutes upselling me on a water heater for $1K.
On the phone they told me $40 service call. Guy insists it's $48.50 and then tries to sell me the club membership for $69 to save the 48.50!!! He argued with me about the service call, and the $8.50 argument on top of everything else was too much.

I told the guy to leave.