Milton Frank Plumbing & Cooling

Christi C.

Milton Frank Plumbing installed a water heater at our house on 10/30/13. Over the last couple months, I've had to relight the pilot. Today it would not relight. I called Milton Frank because they installed the unit. They offered to have someone out today but because of the age of the unit, "It will need to be replaced, $2400-2800". I scheduled someone to come out. After my call, I asked the Google and YouTube. I have learned that most likely the part that needs to be replaced is the Thermocouple. $14 on Amazon or through Ferguson. When the technician got to my home, he was insisted I needed to replace the water heater because of its age. I said why would you not replace the $14 part first before spending $2800 for a replacement. He said that the labor was too expensive, with the age, it has to be replaced. I asked him to leave. WTH... Who in their right mind would choose to replace the entire water heater before trying a $14 part? Oh, and I forgot to mention, during my time to research - I got quotes from 2 other plumbers. One was $1200 and one was $1500 for a replacement. This exact water heater is in stock and $631 at the plumbing supply store down the street. Now, is it time for a new water heater, MAYBE. However, I'm so tired of the price gauging and companies like this taking advantage of people.

Lizabeth Z.

They have the best staff & repair techs, always on time or call every time, don't rush a repair or installation, clean up their work area & when needed get back with us ASAP if we call. We have the VIP program which makes us feel like we're an important customer. We've relied on them for decades. Thanks M.F.!

Mary D.

My neighbor used Milton Frank Plumbing to replace a toilet. Started out simple, but wound up replacing the whole toilet. That is not the issue. The issue is, after several trips to Lowes for parts which they didn't have, the total bill was over $900.00. How can you justify over $900.00 for replacing a toilet. I did an average of replacing toilets in this area, and it was approx $400.00, so how can a company justifying more than double. As a side note, they are elderly, so maybe that is a reason.

Theo J.

Kitchen sink backing up, needed snake to unclog. Called Milton Frank Plumbing & Cooling at 1:55pm service technician arrived at 2:15pm. Ran snake, unclogged, reassembled and complete by 3pm. Outstanding, professional work and extremely courtesy.

G V.

My relatively EXPENSIVE toilet flooded my 1st floor dining room
I bought this from Milton Frank The BOLTS that held the tank
to the base busted and one was leaking I went to their office
to see if I could get a replacement bolt The receptionist (?)
said they don't stock parts! REALLY a repair firm WITHOUT
parts!

I have never had a problem with toilet bolts. I suspect this
was a cheap product

BUTTT the important thing is in their office are two LARGE
board that rate their plumbers on REVENUE per job.
If you use them - be careful because the plumber's recommendation
is probably influenced on generating unneeded repairs

Also I don"t think my plumber installed the tank properly

Cassie B.

Anthony serviced our bathroom tub issue quickly and efficiently in a matter of minutes and was very kind and polite. Would definitely recommend :)

Amy W.

Had a great experience with David Galvan from
Milton frank to replace a cartridge in bath faucet since hot water wouldn't turn on. He was respectful, informative, on time. Called during the winter storm for a busted pipe and couldn't get through for days, called a handyman to fix the broken pipe so we could have water again. Recently the gas company came to change gas meter and turned off the water to hot water heaters. Soon after we had hot water again after gas meter installed, our overflow sensors kept going off . Logan Hughes came to troubleshoot and was able to reset the sensors, pointed out that Kevin who installed the system missed our 3rd hot water heater completely, so we needed to order another overflow shut off fir the 3rd. Soon after Logan left, the two sensors on the two water heaters kept going off, we'd press reset then they'd go off again. Thank goodness Kevin missed the 3rd water heater at installation was a blessing in disguise because at least we could take a hot shower but no hot water in kitchen or laundry room from the other two water heaters that had sensors tripping. Milton frank sent Kevin back on Tuesday - 3 days with no hot water- and he couldn't figure out why they were tripping, blamed it on the gas company and ordered two more sensors. He was not solution oriented and was defensive to us, and didn't apologize for missing the 3rd water heater at installation of the shut off system. Also Milton frank wanted to charge us for the two new sensors they were ordering to replace the ones that tripped- even though they didn't know If they were faulty. They should have been under warranty- it was only 2 months since they were installed. Then they tried to sell us their MVP plan and told me it would save on future visits and was helpful during the winter storm. Ironically we already were MVP members - didn't help us at all during the storm and then shouldn't need it as a benefit for service trips- if the job is done right initially we would not have needed 3 separate trips! We will not be using them anymore. Very disappointed in their customer service, workmanship, and integrity.

Carole L.

Friendly & professional from my first phone call with Lauren to the actual service call with Preston. Lauren pleasantly answered my questions and was very accommodating with scheduling. The text updates were appreciated. Preston was very knowledgeable about my Kohler products and explained what the repair entailed and how much. No surprises!!
And Preston actually cleaned my Jacuzzi tub when he was done! Wow!! That's respect!! I will be using this company for my future needs and recommend them to y'all too!

Richard S.

I drove to the office of Milton Frank Plumbing to order this job in person in order to make sure that the plumber who responded to our house had the right equipment to perform our job. Specifically, I advised that the responding plumber would need an extension for the standard 100 foot long snake that the plumbers typically carry on their trucks. The reason for this was that the clogs that have occurred in our sewer line in the past have typically been located between 105 - 110 feet down the sewer line and the standard 100 foot line is insufficient to reach this area. I say this as someone who has experienced numerous clogged sewer lines after living in this house for 24 years and knows where the problem areas are located. I advised the office staff not to send a plumber to our house without the snake extension. The plumber arrived at our house at which time I asked him if he brought the extension for the snake as I had requested. He advised that he did NOT bring the extension. I advised him that he was wasting our time at which time he advised me that he could call for another truck to bring a snake extension to us. He further advised that he would start the job because there was a very good chance that the extension would not be necessary. The plumber ran the snake down the main line and was unable to clear the drain. He then advised me that the snake was inside our septic tank, and that any further attempts would risk breaking the snake. I knew that this was not true because a 100 foot long snake is incapable of reaching our septic tank. I requested that the plumber continue to try to clear the drain. The plumber advised me that he could not risk breaking the snake because he would have to pay for it if it broke. The plumber then contacted his supervisor by cell phone. I personally spoke to the supervisor and advised him that a plumber could break a cable anytime they cleared a drain and that this was not a valid excuse to walk away from a job. I guess the supervisor agreed, because he actually drove to our home to investigate the situation. So now we had the original plumber, the second plumber who delivered the snake extension, and the supervisor, all deliberating whether or not they could risk breaking a snake cable to clear our drain. The supervisor then correctly determined that the snake was NOT inside the septic tank, and ordered the plumbers to attach the extension snake to the 100-foot snake and to continue snaking the drain. The plumbers attached the extension, ran it down the drain, hit the clog right where it always has been, between 105 -110 feet away, and cleared the drain. Milton Frank Plumbing was ready and willing to leave our house without clearing our sewer line because they were worried about damaging an easily replaceable snake line. It took the intervention of a supervisor to prevent this. It turned out that there was no risk to their equipment whatsoever. It is absolutely astonishing that this company would ignore my very specific instructions, even after I walked into their place of business and explained the history of our drain problem to them in terms that a 5-year old could understand.

Scott T.

I contacted Milton Frank Plumbing because Kohler National Service recommended them. Matt Vaughn from Milton Frank Plumbing came out to repair my Master Bathroom Kohler Shower DTV after it froze and broke in the cold weather. Matt visited the first time and told me I needed either four different parts kits that I needed to order from Kohler or a new valve.

He charged me a $150 trip charge and I ended up ordering a brand new Kohler DTV on Amazon for $1350. Two weeks later Matt came back and installed it.

Installation amounted to replacing the existing valve with the new one and attaching the hot/cold water feeds and the six output valves also and plug in the power.

This took Matt two hours and the installation charge was $817.50. Matt did a great job.

Seems to me that a $400 an hour labor rate is excessive. In fact, that could be considered price gouging. Kohler devices are expensive but really? I gave him my old valve because I didn't have need for a broken one.

I am a retired IT guy, but I was never paid $400 an hour. Wow.