Miller's Heating & Air Conditioning

Jordan J.

BUYER BEWARE. STAY AWAY FROM THIS RUDE COMPANY AND ITS EMPLOYEES!! This company is so rude! Do not use: literally use any other service. They cursed my grandmother out after she tripped over the mess they left behind. She has so many medical bills due to this and I have heard no apology. Save your Money

Andra W.

I've been listening to the millers commercials since we moved to the area. ""Being franchised over"" is one of those things that sticks in your head. Had my heat go out and went with our regular guy and that's exactly what they did... Offered to install a new system, but not to fix the one I already had.Gave Miller's a call and what a delightful experience! They assessed my entire system, told me what I could do and what I needed to do. Gave me a number of options and solve my problem in half a morning... Not the ""will have the part in three days"".

Cheyenne R.

I just wanted to say it is always a great decision to cal Miller's when my ac is on the fritz. Ryan gave a great explanation on why our unit was not working properly. Justin and Daniel saved the day by installing a part that was needed for our unit to work efficiently and they did not leave until they were satisfied with the result. Miller's has a great team with the people that work for them who truly care about serving their customers needs. Thank you for all that y'all do!! God bless!

barb d.

The sales rep, Eric at Miller's Heating and A/C of Norfolk fraudulently sold us and installed a 2 year old system. Miller's sales rep did not identify that the 3-ton Ruud unit had been sitting outside in their compound for 2-years; and then they installed it. After installation, my husband noticed the scratches, dents and worn stickers and then discovered it was 2-years old. Miller's said it was the only unit available. Miller's is NOT trustworthy. Oh but they were really friendly to trick us into buying a 2-year old system. As of this date, June 22nd, Miller's apologized said they will install a new unit at a later date. Holding back the remaining 50% until new until is installed. Bad business practice. On the good side, the young guys who installed the old unit were awesome and don't want to downgrade their workmanship of installing the 3-ton Ruud unit.

Richard B.

Have had issues with my outside condenser unit frosting up badly, for the second year running. Had defrost panel replaced last winter, seemingly to no avail. This time I called Miller's based on a recommendation from a former employer. From the get-go it was a most wonderful experience. Marquita was extremely a delight when she took the call and transferred me to Kim who scheduled an appointment immediately. James Kennedy came to my rescue and replaced the TXV...then during this last cold snap, the frosting appeared again. He came out, assessed the problem...the ""new"" defrost board was defective. James knows his stuff!!! Have all the confidence and trust in him and the folks at Miller's. I would totally recommend Miller's to anyone, and James as well. What a professional...and a most congenial man! Thank you Miller's.

Winnie S.

Three days ago I called and ended up speaking to an answering service because no one picked up the phone. I was asked and it was explained to me when my appointment was made that I would have to wait three days for them to come out and fix my heat in my home. I made an appointment for 3 o'clock because the scheduler told me that the tech had an earlier appointment for the day. At 4 o'clock when he was supposed to be already at my home he called and told me he was leaving the shop. Knowing that it gets dark starting at 4:30, I told him that it was going to be very difficult for him to do the work when it was dark and gave him very explicit directions on how to get to my home To speed things up. He ignored them and drove around and explained to me that he was even later than he normally would have been because there was heavy traffic and an accident on I 264. I asked him if he would be able to do the two things that I made the appoint for and he said all he was told was that I had no heat. He told me he wouldn't be able to fix it if he didn't have the parts with him. He said he was going to go in and evaluate the system and he said I didn't have any refrigerant and he needed to get into the air handler area. He was already very late and it was already dark. I called the office and when I did he called his supervisor and the supervisor told him to pick up his tools and leave. I called the company again when he left and asked that Mr. Miller contact me. That was two hours ago. I told them that when I went off to my next shift I would post a review of their non-compliance and non-work on my problem If I didn't hear back from them. My patience was certainly not rewarded nor was any possibility of respectful and professional service completed or even attempted to be completed. I don't know how this company has stayed in business. Stay away!

Mike C.

I will keep this simple:
1. Finance company would not finance with a 640 FICO
2. Took TWO months to come back from initial visit only after I contacted them. My Mother is 80yrs old and we went that long without any communication or a return visit.
3. Wanted to charge me $2700 to restrap duct work. (I got it done for less than $500 and it took about 20 minutes to complete)
4. Spoke to the Divisional Manager Will DeGroat and in typical Senior Leadership fashion, he defended his employee. He said that he was a three year veteran and one of his best. He then blamed the failures on him needing additional training.
5. Mr. DeGroat assured me that he would follow back up with me. I have not heard a word from him the next day. Its been almost a week with no contact from him in any fashion.
6. I went to a competitor and got financing for TWO brand new units. Their customer service was great and the contractor was professional.

I would not recommend this company to anyone under any circumstance.

Mike Chandler

Mary M.

I had my roof replaced and my AC unit stopped working, apparently this is a common situation. A friend is retired HVAC tech and told me it appeared to be an electrical issue. I called Miller's and had service within an 90 minute. Aaron Brunson was my tech and he was AWESOM, courteous, respectful, friendly. He let me explain the situation and confirmed it was indeed the transform that had been knocked loose. He checked my thermostat to make sure everything was tight and made a minor repair. Miller's is my go to company especially finding out the handLR plumbing issues. I am even going to get a maintenance contract with them.

Mary, 6/19/2021

Eric G.

Miller's has the finest group of employees working for them. Spot on service, I had them take care of my mom's house as well, and she couldn't of been happier.

Peggy R.

Sean, a plumber for this company visited my home today to correct problems with my kitchen sink and and hot water heater. He came after a previous review meeting. He was pleasant and very thorough. The areas in which he worked were clean and he showed me and explained to me what he had done. I was very pleased with the work.