Miller & Sons Plumbing

Charity G.

We had an old solar hot water heater panel on our roof that needed disconnected and capped off prior to us getting a new roof put on. Miller & Sons were responsive when I called to schedule my appointment and flexible to the hours I would be available. They were on time for the appointment and did a fantastic job! I will definitely be calling them again for any of my plumbing needs.

JD E.

New to Florida and no knowledge of gas appliances, was told by house seller that city would turn on the gas and hot water heater was proven to be in good working order. I could not get the unit to start and me and family of three had no hot water for two weeks, forcing us to use showers at the local Y and rent a hotel for in-laws. Technician came on two separate days (never wore a mask when speaking to me!) and spent two hours troubleshooting my hot water heater, blamed a """"fitting,"""" and then ordering and replacing various parts. When the unit still would not work, the technician belatedly checked the gas coming into the house and found it locked off. I was so angry I chewed him out and called the owner, then called the gas company. Owner was apologetic, provided a discount and said he would retrain the technician--hence the extra star.

Donna Z.

Steve did a great job replacing the hose bib. He also answered all of my questions. Thank you for such prompt service. I also like that the company sends a photo and of the repair person so you know who is coming to your home. Will recommend to anyone in need of plumbing services.

Teshia T.

I had an appointment with MILLER AND SONS PLUMBING, INC on April 14, 2021. I did not really know what the problem was, but I was told that there was a leak coming from my upstairs toilet. The appointment was for the plumber to come and diagnose the problem and fix it. When the plumber arrived he went into the bathroom and checked the toilet. He could not identify a leak. He flushed it and there was no leak visible. He told me that the only way he would have a better idea of what was going on was to go to the bottom unit and cut into the ceiling and see if he could identify a leak that way. After him cutting into the ceiling, they flushed the toilet and still there was no water visible. He noticed a pipe was not connected. He identified that as the problem, and not the toilet. The plumber wrote me an estimate of the price that it would take to fix it. The plumber Diagnose - Toilet leaking into downstairs apartment Tenants state that every time the toilet in unit 12 is flushed it leaks into the downstairs apartment. Service - Description of work Completed. What I did- in this unit 12 I could not exactly find leak until I went to apt 5 and cut hole in ceiling and found part of a drain disconnected. in order to fix I will need to remove more curling and soffett to see all the piping and verify this is only one issue, at this time I will await on their decision of what they wish to do. the work will be done at time and material with a approximant time of 3 to 4 hours , addressing the one broke pipe, if more is discovered it will increase cost to repair. I was charged 140 dollars for him to cut into a roof! His diagnosis was wrong. The association had a plumber verify the problem, and it was discovered that the pipe he diagnosed was not even a water pipe. It was a vent pipe. That issue was fixed, but my issue remained there was a leak coming from my unit and I did not know where it was. The association allowed for their plumber to come into my unit and see if he could figure out where the leak was coming from. That plumber also identified the toilet as not being the problem, but instead there were cracks in my shower drain, that was causing the problem. He could not do the work, but at least now I knew what the problem was. Knowing what I know now, I should have just gone to a new plumber. I called MILLER AND SONS PLUMBING, INC back and scheduled just an estimate, not a diagnosis or anything like that. I had identified my problem, I just needed someone to do the work to fix it. I would like to say, that they even cautioned me that, if fixing the drain did not fix the issue, then they were not responsible, because they did not diagnose it. I received an appointment for May 3rd, 2021 to receive an estimate for replacing my shower drain. SERVICES Estimate - Replace castiron drains. There was a leak. PLEASE CALL on the way!!! I was at the residence on May 3rd, 2021, and I meet with Anthony Wiley of MILLER AND SONS PLUMBING, INC. I can not understand how two people could have been in a one-on-one conversation and this kind of misunderstanding occurs. I was there with Mr. Wiley and I saw him take pictures of my shower drain. I even asked him numerous times how much is was going to cost to fix shower drain. I was quoted around 570. I was really shocked, because the woman over the phone had quoted me like 800 to 1000 dollars. Really to fix my drain? He was like yes, and I do not know why she would have told you a price that high. On May 10th, 2021 I arrived after the plumber had started working. I did not go look and check in on him. I allowed him to continue to work. I wish I would have looked and seen that he was doing the WRONG THING!!!! It wasn't until he was finished that I learned he had been working on the toilet all that time! So upsetting. I was freaking out. I was like there is no way I am paying you for doing this work that I did not ask for. I still needed to have my shower drain fixed, because I had to take care of the leak going into my neighbor's unit. I was told that, if I paid that price today, then it would just be deducted off the price for completing the shower drain. At the time I thought this was a fair deal, because I still needed to fix the shower drain. I was told that there would be a new appointment for them to come give me an estimate on the shower drain. I was like why did I need a new estimate when I just had one for 570? No one came out. I was just sent this new estimate. Demo & Installing New Shower Pan $1,495.00 Deduction This estimate will have a deduction of $580 due to customer paying for previous job that was not what customer wanted. When I got that estimate I was like WTF! I called another plumber and they said that price was way too high. I called MILLER AND SONS PLUMBING, INC back to ask for a refund. They answered once and then stop answering. I then opened a claim dispute, but somehow the still feel justified in taking money from me. These people are crooks!!!

Debi J.

Estimate done improperly. Worker walked off the job. We were left without water for 8 days and then accused of getting upset. As older folks we are extremely upset about this company and sincerely hope no one else experiences a nightmare like we did.

Heather S.

We used this company during our kitchen remodel. All the employees that we had contact with were polite & professional. They showed up when they said they would! I highly recommend this company to anyone in need of a plumber. I hope I won't need a plumber anytime soon but if I do, this company will be my go to.

Italianguy F.

had them come out to my house on 11/31/20 to fix a leak in the shower piping----the plumber cut a hole in the wrong closet 3 feet away from the plumbing---so obviously--no pipes their---didn't fix anything----they charged me 149 for nothing----the plumber said they would give me a credit towards more work to get it fixed....I called the owner of the business and he said nothing of a credit towards fixing the problem---and I asked him for some sort of a refund back on the job--and all he said--was that he would give me a discounted rate on future work----so--no credit whatsover---towards the 149 charge or future work to fix the leak-----their word is nothing----would never hire them again for anything-----I guess their word is not their bond at all----

Wendy G.

Excellent plumbers! Installed smart kitchen faucet and fixed shower head and bathroom faucets. Everything done well and priced fairly. I would highly recommend them.

L R.

Chad did a great job. He discussed the problem and what he was doing as he worked, since I was interested. He finished fairly quickly and cleaned up the area. I recommend them.

B C.

No mask was worn by the employee and I said I'm putting mine on as I have leukemia he never put one on. I thought he's going to go out to the truck for the part and come back with one on no he didn't. The leak was fixed on callback no charges. Now my daughter is upset with me because I didn't tell him to put one on before he came in.