Miller Plumbing

Barbara A.

My neighbor maintains a meticulous home, so when it was time to do some renovations in our bathroom, I didn't hesitate to contact their plumber. I called in mid-August and left a comprehensive VM including the obvious: my name, telephone number, and address. I waited three weeks for a call back.

It never came.

I called again and scheduled an estimate.

On the morning of September 17, a smiling Greg from Miller Plumbing arrived. He was charming, knowledgeable and easy-going. After discussing the renovations in detail, he informed me that the estimate would be mailed in a week or so. I asked that, if possible, it be emailed to me as well. I felt comfortable enough to conclude that unless their estimate was completely unreasonable, relative to other estimates I had received, I would hire Miller Plumbing.

I waited for the estimate. And waited. And waited.

Four weeks later, on October 10, I called to follow-up on the estimate. I spoke to a female employee who she said that she would remind Greg.

I waited for the estimate. And again, waited.

Two weeks later, on October 24, I called. Again. I spoke to the same female employee. She stated she remembered my call, (I have a unique last name) and promised that she had, indeed, placed my message on his desk.

I asked what should I do to ensure I did receive an estimate. She advised me to call again the next day between 8:00 - 8:30 AM, because she knew he would physically be in the office. I was hoping I misheard her, so I reiterated what she wanted me to do. Yes, indeed, she wanted me to call, yet again, at a time that was convenient for them to ask for an estimate.

Calmly and kindly I replied: ""I'm a little concerned about this situation. I don't feel comfortable, as a customer, having to work so hard to track down an employee. That just doesn't seem right. Was there something about the job that he would prefer to pass on? I actually quite liked him. Can he be reminded to send the estimate?""

And her response to me in a huff was: ""Well, he's not my husband, I can't tell him what to do.""

For real?

""Call him tomorrow morning."" She said to me again. ""I know he'll be here at that time."" I didn't bother to tell her that that is the absolute most inconvenient time of the entire day for me to make a phone call.

Nah. Nope. No way.

If the company doesn't have a process to resolve a simple task like sending an estimate out, how prepared are the going to be if an ACTUAL problem arose?

I thought I would give them one final chance to redeem themselves and and waited four business days before publishing this review. My hopes that some common business sense would kick in were dashed.

Nothing.

Nada.

That a nope from me.