Mill Creek Plumbing & Water Heaters

Lynn Sims ..

I could give five stars, but I want to be reasonable, because nobody's perfect. All the staff, especially Steve and Fred, are very personable and professional. I love that they call me back right away, and are almost always available, even in an emergency. Though they tend to be slightly higher than other Plumbers, they make up for it in the other areas I mentioned. They do great work fixing my plumbing issues, no question about that. However, moving my washer and dryer out and back in again caused a few dents and dings, but, like I said, nobody's perfect. ((I've had them out about four times.))

Rae Ann E.

This plumbing company responded to my house was not an emergency I asked them to go under my house to look for a leak. They pulled my toilet showed me the flange that was totally wasted when under my house told me I had a leak which I already knew replace the plumbing parts in both my toilets tried to tell me they were leaking. Charged me $90 for just coming out and then 373 an hour they were there for an hour and a half my bill came to 875. Totally outrageous they also told me they would come back and give me a bid to fix my toilet. They ghosted me finally my insurance company called them they gave him a song and dance that they were sick. 2 weeks later still no answer very unprofessional also still no bathroom fixed. Fixed things in the toilet bowls that weren't broke. Do not recommend them

C B.

We had a leak from the bottom of our refrigerator in a house we are getting ready to put on the market. Our realtor recommended calling a plumber. Big mistake. $196 for them to come and tell me I need to call an appliance repair person. They were in my house for approximately 5 minutes and charged $90 of labor. I even showed them where the leak was coming from so not sure what I paid for. If it had been an emergency call, it would have been a minimum of $360 (their rate for an hour of labor) + the $90 service call, so thankful we were able to turn off the water supply and avoid an emergency visit. My advice after this experience... if you have a leak tied to an appliance, call an appliance person first. Then if it is a plumbing problem, you can at least get the appliance serviced by the appliance repair person, i.e. get something for your money. In this particular instance, this should have been no more than a service call charge, i.e. $90, especially since I live in Mill Creek and am using Mill Creek Plumbing. I gave 3 stars because I don't think they are bad plumbers, just wish they had asked a question or two to help determine whether I needed a plumber or an appliance person.

Liz S.

Company answered phone on the try.
Set up an appointment for the following day. We little hot water and a house full. Fred Haggert was the technician that came to help. He was so nice and explained everything clearly. My husband had actually turned the temperature down....... Fred showed my husband how to do it correctly, very nicely.
He would not charge for the call. They have a customer for life! Nothing better than knowledgeable folks with awesome customer service.

Martin O.

Had a difficult second floor bathroom leak that required fixing from basement...these guys did a great job! They were responsive, on-time, and fairly priced. Absolutely recommend them.

Roberta C.

Seemed like a inexperienced. Didn't solve my problem. All I needed was a cap on the outlet of the hot water tank.

Joyce U.

In summary... excellent service. Fred was very nice & answered all my questions when I called in regarding replacing a leaky bathroom sink shut off valve and was able to schedule an appointment for me very fast.
Jon the Plumber arrived on time and he was courteous and professional. He completed the replacement valve perfectly and efficiently.
Thank you both for saving the day!

Felicia B.

I had a clogged sink on a weekend and waited to a weekday since it wasn't a big deal to wait. I also didn't want to pay the after hours fee. Sunday I started to call. I called Southwest. Not only were they booked out 2 weeks, the woman was extremely rude and hung up on me when I asked her a question about ""so your kitchen sink guy is 2 weeks booked out but your toilet guy isn't?"" I'd never call them - ever. So I asked my neighbor. She referred me to Mill Creek Plumbing. I called and left a message. They called me first thing at 730a and the owner came out at 830a. 2 hours later the clog was fixed. it was a deep clog, clearly from years ago (I've been here only 6 months) and he explained everything to me in detail. It wasn't too expensive, but considering how quickly he came out, anyone else would have charged 2-3 times the amount. They work off referrals, so I'll tell you guys now -- These guys were amazing. No mess, no fuss, no bs. In and out. I was working while Steve was here and he did his work politely, knew what he was doing and that was it. FAST. If you need efficient work, and by someone you can depend on, call these guys. I am a HUGE supporter of local businesses. They're small, not a massive chain who will hang up on you with annoying commercials and adverts. They do what they say and say what they mean. This is what you want. Every dollar you spend goes to honest, good, salt of the earth people. Hardworking and well worth EVERY. SINGLE. PENNY.

You won't be sorry.

Leanna Z.

I had a leaky toilet, a clogged sink and a shower head that I obviously couldn't figure out. They were very honest about the toilet being old and put in w/ the place originally 20 years ago, so they could try and fix it for cheaper, but more than likely would be calling them out again for it, or gave me a great quote on a better toilet, they fixed my sink w/in a half hour and put my showers head on correctly w/out me knowing, so I didn't feel like an idiot!! I highly recommend these gentlemen, very kind and courteous. Show up on time and aren't outrageously expensive.

David F.

I'm so glad I contacted Mill Creek Plumbing to install the new faucets and P Traps in our remodeled bathrooms. The news was scary at first because, due to our new, fancy, under counter mounted sinks, the drains were now too high to drain properly. They would need to be lowered for 2, possibly 3 sinks. We had not planned for that! John and Sam saved the day and only had to lower one of the 3 and that they did exceptionally well. All the faucets and sinks work great and they saved us a bundle of $$ and worry. We're very happy with their work and highly recommend them! You have a new Mill Creek customer for life.