Military Plumbing

Shyam S.

The reason for a 2 star rating is solely due to what I consider to be exorbitant pricing, and nothing to do with the quality of service provided.

To be fair, Military Plumbing responded to my yelp service request immediately (around 8p or 9p in the night), and scheduled a tech to visit our home next day afternoon. I thought this was very prompt.

Where I have an issue is the price that I was charged. We had a clog in the sink in the kitchen. It was obvious that the pipe right below the kitchen sink was clogging (and not the entire line, as the garbage disposal side was draining well). I have done similar jobs on my own in the past - takes about 15-30 mins to remove the pipe and clear out the clog, and put it back on.

Our tech did exactly that - spent about 20 minutes to fix the clog and change a gasket. But we were charged a whopping $650 for this. While I understand the company doesn't charge labor by the hour, this is essentially a $1200 per hour rate - no one in America makes that much unless you are Elon Musk or Tim Cook. This was such a simple job, and the only reason I didn't do it myself was because we just moved into the house and I was very busy with unpacking and my work. To be honest, this felt like day light robbery. This shouldn't have cost anything more than their call visit price (which was $89).

So while the service was prompt and professional, I will not be going back to Military Plumbing as I refuse to get fleeced. Also, when I paid the full amount and passed on this feedback to the owner, I was told a manager will contact me to discuss. But I never heard back.

Teresa P.

From the very beginning, the customer service was amazing. They let you know when the technician is on the way (via text) and that was a helpful bonus. They completed the task and you couldn't ask for any nicer guys than Quinten and Chris! They not only know the plumbing business, but they know how to deal with customers in a way that makes you feel like they are your best friends or even family. Love doing business with Military Plumbing!

Teri A.

I called and they answered. I was transferred to and spoke with Blake the manager. He was very helpful and took his time answering ALL of my questions regarding installing a generator for my house. I didn't feel rushed. I appreciated his time and his breath of knowledge. Thank you.

B W.

Don't waste your time or money. Did some work, charged a lot of money and the work done, I'm told) was incorrect and not to code.

Drew S.

Long review, but worth the read as I'm sure it will save you money and frustration. In short, no I do not recommend them at all. I contacted Military Plumbing on March 21st 2022 regarding a leak coming from a faucet in the backyard of one of my rental properties. When they arrived (I believe the plumber dispatched was named Juan), I was called and told that the price would be $700 per 3x3 hole that they had to dig to find the problem. It seemed to be pretty obvious where the leak was coming from so I thought it was a little excessive that they would charge me $700 for that, but hey whatever. I mentioned that I was out snowboarding when they called and I just agreed to the price, which is where I believe I went wrong. They call me back about an hour or two later saying the job was done, so I sent over the payment. My tenant called me shortly after saying that water was still pooling up around the faucet, so I called Military Plumbing back and they went back to check it out and then said that a washer in the pump needed to be replaced. So I explained that they told me the job was done and I paid what was owed, but since the water was still leaking it meant that the job obviously had NOT been completed. So the next day they sent someone (I believe it was Juan again) to replace the washer. A few days later around the 2nd my tenant send me pictures of the water doing the exact same thing, but me thinking they had fixed the problem, told him that the water probably just hadn't been able to evaporate since the weather hadn't been too nice. About a week later he contacted me again saying that it's leaking from the same spot again, and sends me some pictures. So I contact Military Plumbing again and they send someone different out, a man named Chris. So Chris gives me call saying that it looks as if someone has been pulling the pole and for that reason, they won't be able to honor their warranty. Which to me was completely unacceptable cause 1) of you look at the pictures they send after the job was completed the first time, you can see that they didn't pack the dirt around the base of the faucet, so common sense would tell you that high winds could tip it over (and the man I spoke with on the phone agreed that could be a possibility, especially since there had been a few storms in the area since the initial "repair". 2) The warranty doesn't state anything that would void the warranty. What makes more sense, a grown man pulling and kicking a faucet for no reason whatsoever, or high winds blowing it over to the angle it was when they arrived the very first time? The hose is extremely long so more than long enough to get water to all the kennels back there so he had no need to even tug on the hose. The man I spoke with on the phone said that he can't keep sending people out there to do the job and not make any money, which I understand but maybe you should of done it right the first time before charging someone $700. He even went as far to say that he had them replace the entire pump last time, not just the washer. Which I told him I didn't believe since it looks to be the exact same pump. I lived there for 10years so I think I recognize the pump I used 3 times a day for 10years. He then said that he would send someone to pull the pump up and put a shorter one in its place so we could avoid it moving and damaging the pipe in the future. I was first quoted $700 for that but he then said I'm the same breath that he would do it for half price to try and work with me. While I do appreciate the offer, it's still unacceptable. The job wasn't done right the first time and it came with a 1year warranty, so why should I have to pay $350 for them to do it again? He said it would come with a warranty as well, but if you're not honoring your initial warranty, why would I trust another one from you? As I told him, I'm sure if something messed up, you would just come up with some other reason of why the job isn't covered under the warranty. I would understand the cost of materials but not labor cost as well when once again, I already paid them $700 to fix this problem not even 2-3weeks ago. When I mentioned the situation to other people, they were blown away by the price I initially paid, so I checked around other places to get it repaired. I ended up paying someone $200 to do it and & $50 of that was from me offering him $50 extra to go the same day to get it taken care of. If you look at the pictures of the pump that was pulled up, you'll see that there's no way it had only been in the ground for 10days or so like they claimed when they said that they replaced the entire pump. Unfortunately, the amount of frustration that went into this, and not to mention the extremely high costs, and in my opinion, shady business, made this an extremely unpleasant, semi unprofessional, experience at best. I would stay far away from this company unless you like getting the run around, over paying, being lied to, and being take advantage of

James W.

Very honest and upfront. They informed me that they could not do anything about the flush and if I wanted to get a power flush toilet. I informed him that if it became a problem I will order one. They did not charge me because no work was done. Highly recommend!

Arlene E.

Fast response! Fast service! My toilet was overflowing and had NO IDEA how to stop it!!! They tried giving me instructions over phone, but I had no clue as I was so nervous, my house was getting water in every room!!! The owner showed up after about 20 minutes, shut off valve, and although I told him not to, he stayed and helped me get all the water out!!!! Brooming it out, And Towel by towel!!! Took long time but he helped!! And he didn't have to!!! Oh yeah, and he figured out what was wrong with the toilet!!! And fixed it!! Than you so much!!!

Colin R.

Not good. Scheduled an appointment with them and the day of the appointment they told me that I am out of service range. Also, Told me the tech showed up to an apartment and to reach out to my maintenance person. I own the townhouse and do not have the luxury of a maintenance person. Will not recommend.

Heather L.

We have finally found a great "go-to" plumber in Dallas! We have used this company 3 times now for 2 small jobs and 1 large one. On the large job, we had a recurring problem with old pipes that finally failed and shut down most of the drainage in our house as the location of the problem was by the part of the pipes that exits the house then goes out to the curb. We got other quotes, and Military gave us a great price. They even came out and got started on the weekend to get us back up and running more quickly. The person who answers their phone is also super helpful and knowledgeable. I could not more highly recommend Military Plumbing.

Cristal C.

Thank you Military Plumbing for taking care of me! I appreciate the professionalism of Daniel and Anthony! Fast, efficient and professional! Thank you Kim for getting me set up! I highly highly recommend Military Plumbing!!