Milestone Garage Door Repair

Bert C.

HORRIBLE! Tech electrician had bad attitude and very arrogant! Save your money and and go somewhere else. The prices were unbelievable and then all they wanted was their $69! The tech said he was joking around. Don't call or you will be sorry like we are!

After we talked to their customer service department, they were very sorry for our bad experience. They refunded our service charge and they said they would use our experience to work with their serviceman.

Kaye A.

After seeing their truck repeatedly in our neighborhood for weeks and seeing/hearing their tv & radio ads, I tried to call them to start a quote for my home and my father's. Too bad they won't get my business though....the phone rang 6 times before it was answered and immediately connected to a very long, very annoying commercial. After listening to the loop, finally someone answered. She was polite enough, but when I started to ask for information, I was cut off and told that she was the receptionist and would connect me to a customer care agent. Nope. Connected right back into another round of the very long, very annoying commercial. Just when I thought another human would pick up, it would roll back to the receptionist or at least a voice mail.....nope. Disconnected.

Jay F.

UPDATE TO EARLIER REVIEW - PROJECT #1 On May 17th Mile Stone quoted me nearly $2000 to do three tasks that they advertise would "fix it in a flash".

For project #1, I had some remodeling done at our house, and an exterior light was removed and needed to be moved a total of 2' and reattached. This was all done in "Rough framing" - so no finishing work needed, nor would they need to snake through walls or behind drywall. The quote was more than $300 for this particular task. Attached is my home depot receipt, and I did the work myself - fairly simple, and straight forward in running wire through conduit, splicing the original wire in a junction box, and adding a junction box for the light fixture. A total of 3' of wire and conduit.

This project costs me EXACTLY $24.46 in parts, and took a total of 1 hour 22 minutes to set-up, do the work, and clean up. I had to do this work at 9:00PM at night because it was the only free time I had - which is why I originally sourced this out. My loss of time, was a savings of more than $275. HIGHWAY ROBBERY!

I will post jobs #2 and #3 when I do them, they were less urgent in terms of timing.

Abby F.

Too concerned with selling us something we didn't need. Spent first 30 mins trying to sell us a maintenance program. Then tried to scare us by saying things were not up to code (current code not when the house was built.) Spent $500 to have a switch thrown and a plug replaced (which didn't need done.) Friendly and fixed the problem but when we call for a service, we want that service, not a sales pitch. Won't use again.

Carole M.

I tried to replace several outlets in my kitchen, but since my electrical skill is approximately zero I couldn't troubleshoot the problem when the power wouldn't restore afterward. It turned out that I'd installed the GFCI incorrectly. I appreciated the quick response time from the company: They came out early the next day. They fixed the GFCI I'd botched and double-checked the other outlets I changed. They also replaced a CB that was mechanically broken. Those were all things I'd expected to pay for, as it was stuff that was self-evidently wrong when I called. They also replaced an arc fault something-or-other and a surge protector, which raised the price for the day quite a bit. Those two items needed to be fixed, apparently, but since the problems were invisible to me as the homeowner the psychological effect of the increased tab for it wasn't as easy to overcome. Paying to have someone fix a repair I screwed up comes with the territory and is easy to justify, but on the other hand it's still preferable to have experts find and diagnose problems before they become bigger problems. The company offers several programs for annual service that include discounts and I sometimes take advantage of things like that, but I'm not planning on keeping the house for long enough to justify it in this case. I also liked that someone called to follow up, and the thank-you card was a nice touch, too.

Heather S.

This company is WAY overpriced. I use them for my security and when my air conditioner needed replacing, I went with them even though their semi-annual maintenance failed to identify the problem that caused the need for the replacement in the first place. The AC unit was nearly $1500 over the other quotes but I thought " oh, but they have a great warranty on it". Now, I have a simple plumbing issue and I called them. After all, I am a "MAM" member and get a discount. They refused to give me a price over the phone although their prices are non-negotiable and laminated in a spiral binder and the price for a simple garbage disposal replacement was $450 plus the $69 service fee. They did offer $15% off for being a service MAM member but that still made it a whopping $464!!!!!
No thank you, I called another plumber who came out that day and installed for $300. Shame on you Milestone!!!

Steven M.

I had Electrician Chris Kohr from Milestone come out to service my house, and saying he was fantastic is a gross understatement. Chris was timely, extremely knowledgeable, and very willing to show me what the problem was, how he fixed it, and how we could prevent a recurrence. Chris is the only electrician I will trust my home with in the future.

Joan D.

Do NOT call this company. I am shocked and horrified by their willingness to charge INSANELY high fees and use pressure tactics and lies to sell overpriced A/C systems.

I am sickened by the behavior of the people in this company.

Call anyone else!!!!

Jeff S.

Called them for a circuit repair. Straight forward for any electrician. It was 79.95 for them to come out. When they found out we had a business in our home he had to call to get the price. He quoted me $450 to find the problem and another $1300 to fix it. I paid the $80 and said no thanks. They did send me a thank you card! ?????

Jeff G.

They need to change their slogan to

We fix it with a flash

Electrican caused sparks twice and tripped our breakers 3 times on a light switch after being ripped off with a general fee for a what he called a simple fix. My daughter was afraid to touch the light switch for while and I was wondering if the house would catch fire after he left. Find someone else.