Milestone Electric, A/C, & Plumbing

Laura C.

We had to have the vast majority of everything done by milestone redone, all equipment removed and replaced due to many, many mistakes made by their HVAC and plumbing personnel. If you do use Milestone make sure you hire an independent inspector to validate their work while the Milestone employees are on site. Everyone is very nice just highly incompetent and focused on making a big sale regardless of whether what they are recommending makes sense. HVAC Installations were all done incorrectly. There is no quality assurance, standard operating procedures or supervision in our opinion based on our experience. Every technician sent out to correct the last technician's work had an entirely different solution to sell us. We bought it until our ceiling started dripping water and falling apart due to water pooling in our attic as a result of failure to connect pipes that they installed. Really a shame because they are all so very likable.

Lisa S.

Robert at milestone replaced a GFCI outlet that kept tripping and provided information on a number of other things to both watch for or begin replacing due to age. Milestone has been very professional and pleasant to work withfrom beginning to end. Would definitely recommend to others.

Cathy B.

Service today my Zaul was outstanding. Got the job done in a timely manner. Explained everything! Great job Milestone

Billy K.

timely professional and reasonable cost. Issues are fixed so let's see if it lasts. Always trying to create new sales other than that they are very good.

Susan E.

Request for service was scheduled within a day, and did not take long for assessment of work and estimate once electrician arrived. It took less than 2 hours for everything to be completed!

Jeff J.

From the initial consultation to the completion of the service work, Milestone was very thorough and clear in their explanation of the service that was to be performed. The service crew arrived on time, was extremely polite, and kept us informed throughout the process. They also cleaned up after themselves, which was a big plus. Overall, we were very satisfied with the service provided.

George M.

My hot water line broke underneath my home built in 1963. Ruined all of my floors. Called Milestone and hired them to replace the pipe. After charging me $1500 I asked tech "Easy" if he replaced the line. He said no that he repaired the part of pipe that was leaking. I said NO, the pipe needed to be replaced and thats what i assumed they were doing. The pipe are old and needs to be replaced. His response was we fixed the problem. I asked why he didn't replace pipe because it's old and needs replacing and that is what I understood them to be doing? He said that's what they do, just repair it. I asked again why didn't he replace it. He replied again that's what we do repair it. Doesn't make sense at all. If/when the pipe breaks again I'll have to go through this all again. I will be escalating this to owner.

Larry R.

Save your money! If you want a reliable plumber then DO NOT call Milestone Plumbing in Dallas/Fort Worth. In addition, their subscription program is a farse as I found out.
I joined their Subscription Program after the "Snoawmagedon" event in the Dallas Fort Worth area in 2020. I did this because it was very difficult to find a plumber when that event and for $20/month I thought I would be treated with some sort of priority. Well, we are now in a very cold snap and one of my outdoor tankless water heaters froze. I had a trip planned with my wife with deposits and reservations made and we were supposed to leave onm the 16th. Milestone Plumbing could not get to my home until the 17th so I delayed our departure until the 18th due to their word they would be at my home on the 17th. I scheduled the appointment towards the middle of the day because the forecast temperatures for then were to be in the low 40s and I expected that the water heater would be thawed by then. At 08:15AM today Milestone calls me and tells me they will not respond because the water heater was still frozen. I explained to them the conversation that I had with the scheduler just 2 days prior where I was ASSURED that Milestone would be at my home on the 17th to check my water heater. The caller said he would "check with the team" and call me back which he did just to tell me that they would NOT HONOR their promise to be at my home on the 17th. I then asked Milestone, as a "premium subscription member" if they could send a plumber to my home so they could show me how to turn off the water and natural gas to the water heater and I would schedule another appointment when I returned.m Answer to a "premium subscription member": "the manager said that we cant come out to show you how to secure your water heater. That was it!!!!! If they are ready to flip-off a "premium subscription member" then what can anyone expect from them? Answer: Not much. Don't waste your time and money on Milestone and call a real reputable company not one that inflates their customer ratings and makes false promises. Do not rely on them.

Wendy M.

Furnace check complete. It was nice to see the same technician from 1 1/2 year ago. Taylor Gonzalez is kind, professional and efficient. He takes the time to explain what's what and show me what's going on and what's needed. He's a technician I trust. Thanks Taylor (and Milestone)

Boodro D.

HVAC checkup went smooth. Installed a surge protector for the fan inside the main HVAC unit for a reasonable price.