Mike Williams Plumbing, Heating, Air Conditioning & Sewer

Liz S.

Our furnace went out in this cold and we called Mike Williams because they were the only people that could come out. They put a new fix in and about 5 minutes later before the guy even left the furnace gave out again. Charged us over $600. He told us that what actually needed to be fixed was going to cost about $700-$800 and it would be better to just get a new furnace. A couple hours later another man came out to give us a quote and said on the low end it would be $5,000-$7,000. NO WAY....we have a small house. We called our regular guy who came in the next day and immediately found the real problem and fixed it and only charged us $400. So I basically wasted over $600 for them to not fix the problem and have them try and sell me something I didn't need. NO WAY will I ever use them again. I have heard horror stories from so many people now about them. They are a terrible company who try and scam people already in a bad situation.

Malikah A.

We called Mike Williams for a drain problem that they claimed to have fixed once before. The price just to come out was between $189-$229. In addition to this quote they also quoted us no less than $400 to clear the drain. Although it was a huge inconvenience to have to deal with this over a holiday weekend we DID NOT go with Mike Williams. The rates are not justified based on the quality of their work.

Elizabeth T.

This is a predatory and sloppy plumber. I called Mike Williams on an emergency kitchen sink leak as I did not think I could wait for my regular plumber to respond. They fixed the kitchen sink leak adequately. However, I had them check a dripping faucet in a bathroom as well, which should have been simple. But they left a mess there. They did not check their work and the faucet did not even flow straight afterwards. Worse, their work loosened a part under the sink so that it flooded underneath. Needless to say, I had my regular plumber fix that, as I did not want Mike Williams back. They also tried to talk me into doing additional work on a toilet, which was never a concern. The worst thing was their rip off monthly service charge which they extract instead of just having a fair one-time price. I have had to diligently check off the six months elapsing on my credit card before I could cancel the service. I am expecting a fight on that too. My advice to Mike Williams is to quit the predatory practices and clean up your act!

Andrea A.

They have a formula for everything that is a bit to rigid for comprehensive decision making.
I felt there was a price differenct between what was discussed on the phone and what was expected. What was asked for apparently cost more that what I thought I was asking.
Will not call again. They have continued to call without getting the point that we were not pleased. Rigid, automated, lacking connection to the situation, overcharged seems to be a theme thoughout the reviews.

Denise W.

Our central air unit went out last month and the bid we received from Mike Williams was $8400.00. We got another bid and it was $3400.00. This company is taking advantage of people and should be shut down. I would NEVER recommend this company to anyone.

Erin B.

I needed help with my main sewer line backing up, so I called Mike Williams, it was after hours and on a weekend so I accepted their high fee of $149.95 just to come out to the property. Before they took a look at the situation I was presented with an ""upfront pricing"" to sign, this included a warranty for one year. I needed the work done so I didn't think anything of it especially since it stated a guarantee to fix my issue, plus come out a few more times to check that the plumbing was clear and working properly. AND on top of that, maintenance my water heater and furnace.
First tech couldn't clear it with a 75 ft auger. Was told a second tech would come out to fix the issue, and all he did was show up with a camera feed that only went as far as 30 ft. I was then presented with yet another contract to sign, had a choice of three different quotes starting at $7,000 to as much as $17,000. They wanted to dig up my front yard to replace the sewer line because they couldn't fix it otherwise. So a small job now turned into a huge job. I refused to sign until I spoke with the city since 75 ft is off of my property and into the main city line. Well, the city snubbed me so I was forced to call another plumber. Roto Rooter came out for FREE, fixed the problem in less than 20 min with a hydro jet and charged under $400. Plus they guarantee it for two years and come out at no additional charge if I have any issues. AND they fixed the guts in my toilet just because. Now THAT is how a company should treat their customers. Kind, fair, courteous and diligent. Thank you, Roto Rooter.
As far as Mike Williams, I am still dealing with them. Spoke to two different managers who sounded as if they were reading from a script, giving me exactly the same spiel and not listening to what I was really saying. I couldn't cancel the warranty and they want $879.00 for fixing ABSOLUTELY NOTHING.
If you value your home and want to keep your hard earned money and want things done right. Stay clear of Mike Williams. And most importantly DON'T SIGN ANYTHING from them

Tim M.

I will never have Mike Williams do a job for us again. Way over priced and job wasn't done as it should of been. And told he after the fact it would cost more for it to be done right.

Leanna C.

Their slogan is cleaner and faster, but should include more expensive by far. We had a small gas leak in the garage. Their quote was $69 for the service call and $700+ for the repairs. They were unable to tell me the costs of parts vs labor. We called another company and they completed the work for under $300. And DON'T ever sign their contract. You end up paying a monthly rate and getting nothing in return and it is almost impossible to get out of. I faxed my signed cancellation and have the fax confirmation yet they say they didn't receive it and required me to send another.
Even when they came and checked my furnace for winter and found it to be in good working order they wanted to fix something that ""wasn't broken yet"" but ""could break some day"".
Their goal is to up sell on everything whether you need it or not. I consider this company to be untrustworthy and they will not receive my business in the future.

M T.

I've given this company multiple chances, now I'm reporting them. They have a ""subscription"" service which charges a monthly fee. I cancelled their service in person in April 2017 by turning in a signed form with the service person on site. They continued to charge me. I called and complained. They said I had to turn in ANOTHER signed form, then they would cancel and refund the charges since April.

They supposedly processed the cancellation. I received and cashed the refund check in July 2017. It's August, I'm reviewing my account online, and I see they have continued to charge me for their service. I SOLD THE HOUSE. I LIVE IN ANOTHER STATE NOW. There is no way they have continued to provide me with any service.

So now I""m in voicemail hell, attempting to get anyone to take accountability for this and fix my account. I'm furious and I would advise no one to use this service.

John S.

We couldn't be happier. A comeback was required and they were back the very next day (a Saturday) within two hours of our call to them.

Brennan was our tech., and he was personable, effective, honest, and seemed to care about doing a good job, which is gratifying to see in a young person.