Mike the Plumber

erik L.

Had an unexpected burst pipe on our roof form the cold snap and Mike had one of his guys out there right away! Talked to Mike to explain the problem and set up the appointment and he could not have been nicer. Upfront with what it would cost. The guy he sent out was really nice and kept me in the loop exactly when he was going to be there and updates until he was done. First class guys!

Jim A.

Steve was here in 40 minutes from Yucca to fix a broken pipe in the outside wall. Reasonable rates, fast service, great experience!

Cheryl M.

Well, He may have got more stars if He would have showed up, but the secretary told us between 2-5 pm??? No one showed at all, then I called after 5:30, and He seemed to have No knowledge of our appt? Hmmmm, is it because it is Fri? Or he needs a new secretary?

Sandra B.

Great customer service. An appointment was made with Mike the Plumber and they were
exactly on time. Before the service man was on his way, he made a phone call to let us
know when he would be there. I was so impressed with the serviceman Steve. He's a very
hard worker and takes pride in his work. I would highly recommend this company. The office
staff was also very friendly.

Carl A.

Last straw was drawn, no more patience with the owner. Every employee of his I've dealt with is great. If you do decide to go with Mike... all I can say is good luck.

Dr Edward G.

Friendly plumber, but I would consider overpriced. I was charged $140.00 to snake a kitchen sink drain. The worse part of the experience is that work was commenced before offering an estimate or proposed amount for what the charges would be. This is not professional in my opinion, and my hope is that this would be corrected. If you select this company, make sure you get an estimate prior to work proceeding, unless you have an endless supply of money.

June G.

Great service! They were able to perform the service the same day that I called!What I thought would be a big problem was fixed by Steve in about 30 minutes!

Gayle A.

Hey, called Mike the Plummer shop and got Mike himself. Had a stopped-up drain and was afraid I may need plumbing system repair but Mike straight-away took the direct route and cleared the drain with a simple 10-minute auger fix without complications. The bill of $85 included the service fee, which is pretty standard around here. I feel confidant now to contact him again for other situations that may develop.

Brandon B.

I got to meet Mike, he's really cool, and good at what he does, he didn't try to sell me gold pipes and provided the insight and help I needed.

Jay C.

I really hate to give Mike a negative review seeing he has 5 stars and was a really nice guy, but I really felt like he did not take care of me like he should have. In hindsight, I should have read the ""not recommended"" reviews, because someone had a similar experience to this!

I contacted him to go to a home that I was purchasing to camera the sewer line as well as give me an estimate on some other things. We called around and most plumbers quoted $150 for camera inspection, and Mike quoted $100 (which he now denies), so we went with him. Everything went great, we made the appointment, and my realtor showed up at 9AM - when we scheduled.

Around 9:15AM, Mike called me and said he would be late. Long story short - my realtor waited until 10:30AM for Mike to arrive. After was all said and done, my realtor gave Mike his email for the report.

Three days later and no word. We absolutely needed the report today to give to the sellers for repair request - as we had deadlines. Three phone calls from myself and a couple from my girlfriend have not been returned. Three emails were never returned. My realtor never heard from him either.

So, 4 days later I had my realtor call him. Mike simply said he had been too busy to get back to us! My realtor tells him that we NEED those estimates and he asks my realtor what exactly he did at the house... because he did not remember! He typed out a page of ""suggestions"" and sent it to my realtor. His suggestions did not include two things that I needed quotes on, just saying that he suggests a new sewer line - and an invoice for $250!

$250 for that? Four days after the fact and he said that he did not even remember what he looked at, OR what he quoted, OR what exactly he was supposed to even be assessing, really. He then tried to say that he gave our realtor the quotes and assessments, which is not true.

When my girlfriend received the report from our realtor, she called Mike for quotes, he told us ""it's going to be expensive!"" REALLY! My realtor said that Mike told him that replacing 8 foot of sewer line would exceed $10,000! HAHA, OK! We still needed price quotes for the other two things that we requested.

My realtor had to remind him what he had told him during the camera diagnosis of the sewer line. After the appointment, my realtor assured us that Mike had a large report AND EXPLANATION OF WHAT EXACTLY HAD TO BE DONE, AND a copy of the VIDEO he took of the line. There wasn't a detailed report (he forgot!) or a video for us, the customers, to look at.

The invoice we received really didn't even explain a whole lot! I was quote obvious that he completely forgot, as our realtor had to tell him what to write! We did not even get a diagram of our sewer line (WHICH WAS IMPORTANT!!!!!). He told our realtor that the sewer line had a T junction, which could be problematic. WHERE?!? That's sort of IMPORTANT!?!

So, no photos of the inside, NOTHING. Just ""it had a couple low spots."" WHERE? WHAT PART? HOW LOW? And every other plumber that we spoke to, also provided a DVD or SD card copy of the video inspection. Mike did not provide one.

So, 6 days later and still no price figures. We are now overdue with our RR report for the seller, we have real NO price quote (which was the prime reason we asked Mike to check the lines, PVC piping, and swamp cooler). How do you give a price quote to the seller, when there isn't any? We asked Mike one last time, if he can hold up his end and send us the report.

Day 7, nothing. Not shocking.

All I can say is that I am sorry that I wasted my time with Mike. He doesn't understand the meaning of professionalism. He lacks professional file-keeping and has no real systems in place for getting quotes out, calling customers back to consult with his findings, and simply doesn't seem to care.

He turns a cold shoulder to clients, and in turn lost a pretty big job because I liked him and would have chose him. Now we have to look elsewhere, and do this all over again with a different plumber. All Mike left us with, was the obvious (we knew the sewer line was problematic, hence calling you), and a LOT of unanswered questions.

...and he wants $250 for this ""service"" that he provided!?!

Super disappointed.