Mike the Plumber

Jay C.

I really hate to give Mike a negative review seeing he has 5 stars and was a really nice guy, but I really felt like he did not take care of me like he should have. In hindsight, I should have read the ""not recommended"" reviews, because someone had a similar experience to this!

I contacted him to go to a home that I was purchasing to camera the sewer line as well as give me an estimate on some other things. We called around and most plumbers quoted $150 for camera inspection, and Mike quoted $100 (which he now denies), so we went with him. Everything went great, we made the appointment, and my realtor showed up at 9AM - when we scheduled.

Around 9:15AM, Mike called me and said he would be late. Long story short - my realtor waited until 10:30AM for Mike to arrive. After was all said and done, my realtor gave Mike his email for the report.

Three days later and no word. We absolutely needed the report today to give to the sellers for repair request - as we had deadlines. Three phone calls from myself and a couple from my girlfriend have not been returned. Three emails were never returned. My realtor never heard from him either.

So, 4 days later I had my realtor call him. Mike simply said he had been too busy to get back to us! My realtor tells him that we NEED those estimates and he asks my realtor what exactly he did at the house... because he did not remember! He typed out a page of ""suggestions"" and sent it to my realtor. His suggestions did not include two things that I needed quotes on, just saying that he suggests a new sewer line - and an invoice for $250!

$250 for that? Four days after the fact and he said that he did not even remember what he looked at, OR what he quoted, OR what exactly he was supposed to even be assessing, really. He then tried to say that he gave our realtor the quotes and assessments, which is not true.

When my girlfriend received the report from our realtor, she called Mike for quotes, he told us ""it's going to be expensive!"" REALLY! My realtor said that Mike told him that replacing 8 foot of sewer line would exceed $10,000! HAHA, OK! We still needed price quotes for the other two things that we requested.

My realtor had to remind him what he had told him during the camera diagnosis of the sewer line. After the appointment, my realtor assured us that Mike had a large report AND EXPLANATION OF WHAT EXACTLY HAD TO BE DONE, AND a copy of the VIDEO he took of the line. There wasn't a detailed report (he forgot!) or a video for us, the customers, to look at.

The invoice we received really didn't even explain a whole lot! I was quote obvious that he completely forgot, as our realtor had to tell him what to write! We did not even get a diagram of our sewer line (WHICH WAS IMPORTANT!!!!!). He told our realtor that the sewer line had a T junction, which could be problematic. WHERE?!? That's sort of IMPORTANT!?!

So, no photos of the inside, NOTHING. Just ""it had a couple low spots."" WHERE? WHAT PART? HOW LOW? And every other plumber that we spoke to, also provided a DVD or SD card copy of the video inspection. Mike did not provide one.

So, 6 days later and still no price figures. We are now overdue with our RR report for the seller, we have real NO price quote (which was the prime reason we asked Mike to check the lines, PVC piping, and swamp cooler). How do you give a price quote to the seller, when there isn't any? We asked Mike one last time, if he can hold up his end and send us the report.

Day 7, nothing. Not shocking.

All I can say is that I am sorry that I wasted my time with Mike. He doesn't understand the meaning of professionalism. He lacks professional file-keeping and has no real systems in place for getting quotes out, calling customers back to consult with his findings, and simply doesn't seem to care.

He turns a cold shoulder to clients, and in turn lost a pretty big job because I liked him and would have chose him. Now we have to look elsewhere, and do this all over again with a different plumber. All Mike left us with, was the obvious (we knew the sewer line was problematic, hence calling you), and a LOT of unanswered questions.

...and he wants $250 for this ""service"" that he provided!?!

Super disappointed.

Steve D.

Mike came to our house and made what we thought was going to be the mother of all plumbing problems into a purring kitten of a problem! It was immediately obvious that his years of experience have made him into a true master of his trade! We will definitely recommend this friendly and capable plumber to our friends!

Mike W.

Daniel just stopped by, took care of my septic clog. I honestly would not recommend anybody but Mikes plumbing for your needs. Daniel was more than pleasant with the"" shitty"" job he had to do. If I could give 10 stars I would in a heartbeat. They are cheap and very thorough with the job they do. I appreciate everything that they have done. And well worth the cost

Erica B.

Over the years I have dealt with many plumbers, some good, some not so good and very few that I would actually recommend to anyone. Mike Reynolds is definitely the exception. I called him on a Sunday and we made an appointment for first thing Monday morning to repair a broken pipe to my outside hose bibb. He offered to have someone come out right away, but I declined.

He came out at 8am on the dot, called before he showed up, gave me several options, quoted a fair price and got the job done in a timely manner. I know this is what you'd expect from anyone, but as you all know it's not always what you get. If you live in the 29 Palms, Yucca Valley, or Joshua Tree area and need a plumber, this is the guy to call.

Andre B.

HORRIBLE, WOULD NOT RECOMMEND!!!!! WOULD HAVE GAVE ZERO STARS IF YELP ALLOWED!!!! I first called and was told they would call back but never did. I called again a few days later and they made me an appointment to come out between 2-4 the next day. I took the day off work to receive a phone call at 430, 30 minutes after their no later then time to tell me they could not make it, but would call me back. They never called back so I called them the next day to set up another appointment and they told me they would call me back. THEY NEVER DID! They do not care about customer service or your time, very unpressional.

Dee D.

Mr. Reynolds recently completed some grading on the side of my home after a recent rain storm caused water to enter my home. He re-graded the ground down away from the house and out toward the front yard. There was some damage to the fence due to the tight quarters but he paid for the repairs out of his pocket and even went into my neighbor's yard and replaced some bricks that had fallen down during the digging. He and his crew showed up daily worked hard, cleaned up at the end of each day and ultimately got the job done. I am satisfied with the final job and feel like it will go a long way in helping to solve my problem of water intrusion. He is a hard worker, a good person and a professional, thanks Mike.

Twiggy P.

We needed a new swamp cooler and due to the way our old cooler was installed, it turned out toe be a much bigger and more complicated job than usual. Young Mike gave us a bid that was competitive and even with having to bring in a roofer for additional repairs and an electrician to deal with rewiring the new cooler, he still managed to come in a few hundred dollars less than the bid. That's an honest business for you. Plus the work was top notch. Really happy that we have these guys here in the desert.

Carrie D.

Friendly and fast. Had a line break under the house Friday night and Called Saturday morning. Within an hour he was here and in short order the line was repaired and our water was back on. Will call them for any future plumbing issues. This is how a business should be...

Sam C.

I owned my new home for 2 days when the shower valves went bad. I could not stop the water dripping. I called Mike in the middle of the night he called me back at 7am and was able to come immediatley so I could close the house up and go back to Los Angeles. He even fixed the tub valves as well since they were also shot. I am sooo thankful for his quick responce..He did a great job I strongly reccommend him.

Dave C.

Five stars for Mike the plumber! I would definitely recommend Mike. I've hired him in the past for several jobs and I was impressed with his easy going nice attitude, also he was very reliable and honest. he told me what it would take and how much it would cost and no surprize got-ya bill at the end.