Mike Staas Services

Krystal W.

Found out last night from the utility company that we probably had a leak in our line cuz our water usage went through the roof. Called and made an appointment last night and they came today. Few minutes to find the problem, few more minutes to repair it, and a few more minutes of us thanking him profusely. Fair price and life saver. Thank you.

Karen W.

I haven't used this company for plumbing services but twice in one week, I came across one of their trucks on the road and both were driving very aggressively! I don't care how good they are at their job, these are not the kind of people I want coming into my home.

Carolina M.

I had a very short window of opportunity while working on our investment property. I called a few plumbing companies and none answered. I moved on to Mike Staas and asked for their hourly service fees, then requested a visit to lower the in-wall drain trap connection for a deeper sink I had just installed. They said they would leave the office at 8am the next day and show up around 8:30. They showed up just before 8:30.

The plumber was polite, listened to my request to bring the trap to code and looked at the connections to the designer sink drain I had. He told me he would have to cut through my wall which was fine. I appreciated his candor. He worked steadily to do it right which I told him that I was more interested in keeping to code rather than cutting corners.

There were special plumbing parts that he needed to which he went to a nearby plumbing supply to get. Keep in mind every plumbing job is different. He came right back and got to work again.

I'm extremely pleased with his work ethic. He was calm, polite, very clean and performed the water test and water hold which I did not request yet expect from every plumbing profesional. These tests are done to check for leaks in any connection. He asked me to watch so I could witness the results myself. I did. No leaks!

Points to working with plumbing professionals I found helpful: Tell them your window of service and ask if you can be accommodated. Tell them exactly what you need done so they can know what they are working with. Tell them you need it done right - they respect that much more than getting it done fast. When they arrive, be polite and be ready to let them work. Clear the area for them to do the work. Most people don't want to be held responsible for moving other people's things. Offer to let them use your restroom if they need to. The job may take longer than you think it should take a professional so let them know you're being considerate of their humanity. They -and we - are not robots. Ask them if they need a bottle of water to stay cool because working around tight spaces can make you break a sweat. Don't rush them if they're working hard. Plumbing is not an easy process. If it were, you'd do it yourself - especially when it's the law to keep things to code. Don't be surprised if they say you need to replace a water line or valve to a new one if it's leaking. If you replace a valve, replace the water hose. They go hand in hand. You'll get better service by being polite.

I'm not a plumber but I work with contractors a lot. There's no better service than one from someone who feels appreciated. I make sure everyone feels welcomed despite what my personal feelings are at any given time. We are all human and have expectations from service people. Remind yourself to see yourself through their eyes. You get what you give.

It costs us time and money to bring in a professional. The result was spectacular. This was a commercial sink you don't see every day. The drain line was not pvc and it needed to be plumbed properly. My service rep was wonderful and did it to code, as expected. Don't be in too much of a rush if you want things done right.

I'll be keeping Mike Staas on my speed dial. I enjoyed working with the plumber they sent over and I'll be sure to request him if I ever need them again.

Scott R.

Incredibly professional. Their plumber uninstalled and hauled out the old water heater and reinstalled a new water heater with new water lines and the works in just 3 and a half hours! That's nuts! He had all of his equipment. Only left once to get the new water heater. He kept our floors clean with plastic tarp material and shoe covers. He was very respectful of our space and He was fantastic at what he does. Mike Staas is lucky to have that guy as an employee. I'd recommend them based on that experience. Great work

T. C.

I read these poor reviews and have to think....wasn't your 1st. clue to inept service the fact that in their annoying (Music) ad the guy can't even use a Plunger correctly and is Splasing toilet water Everywhere? Kind of like watching an auto repair ad where the guy might use a hammer to install fuel injection. Seriously not impressed

Rita N.

Had a list of things I needed done. Plumbers showed up today and quickly finished my list. Could not have been happier. They were friendly and professional. I'm so thankful they took such care to complete the jobs. And, it didn't cost me an arm and a leg. Very pleased with this company!!!

Felicia C.

I called in on Thursday, June 15, 2017 and was given an appointment for Friday, June 16, 2017. Dillon and Adam showed up bright and early, ready to work. They were very pleasant to talk to and they took the time to explain to me in detail everything that was found and what would be done to fix my problem. They worked promptly and got me taken care of. I will definitely call Mike Staas if I am ever in need of a plumber again!! Thanks, Mike Staas!!! Job well done.

Bob B.

Called for an appointment and was meet on the phone by a very pleasant individual. More than willing to get me scheduled as soon as possible, like the next day was offered. That didn't work for me, but they were very accommodating to meet my schedule, thank you. Technician called prior to appointed time confirming time. Clint Stass, arrived on time ready to accomplish the needed repairs. All work was done in a timely manner, very professional and courteous. Clint made a few recommendation which I had not thought of, both very much appreciated. Once again, Thanks. At the end a job done very well, those knowing me, know that I'm very picky about my projects. Expect a call when I need additional assistance.

Randy T.

You have to wait by the phone even when you have a scheduled appointment. When I noticed that I missed a call I Was told since I didnt answer that my appt had been bumped. i had been waiting all morning. i said ok when can they come and they said may be an hour may be 3. so i said please asap. i called back a little later to see if they may be able to come on out a little earlier and i got a girl this tine. Same old attitude she said they dont send people out unless they get someone on the phone. i said that was not the way i did business, that when I set an appoinrment, i go to it. She proceeded to accuse me of yelling at her. i did not yell and my wife can verify because she was near me. i told them to cancel the appointnent. i turned them in to The BBB and they responded to the BBB that I yelled at them and they had me on speaker and the whole office heard. Not true. i also dont appreciate being put on speaker without my consent. Instead of trying to have customer service they elected to cover their employees. Not cool, not the proper way to do business. I will never reccomend or use them.

Kathie D.

Invoice was double what they said it would be, not honest on the hours actually worked on the job, would not recommend!