Mike Douglass Plumbing

Mary J.

Came out to my house same day (SUNDAY!), and unclogged my nasty kitchen drain. Technician was very polite and efficient.

David D.

Needed a back flow valve installed. They said they would come by this morning before noon. At 10:30 I received a message that the plumber was """"outside the complex, but didn't know which unit"""". We live in a single family home--miles from any multiple unit dwellings. By the time I was able to get back to them the guy was gone (from wherever he was) and they refused to bring him back. Entire morning wasted! If they can't even find the house how are they going to find the plumbing problem? They most certainly did not """"make me smile today"""".

Beth S.

They were recommended as being very good. I called and told the person who answered the phone, EXACTLY what I needed. This guy came, he capped off the leak, but I had said to please check for a second leak and I TOLD the lady that. This guy yells at me and says he doesn't have time for that!! Terrible. Just terrible.

Mike H.

Blocked bathtub drain, old house. Could have gotten complicated. But Dave from Mike Douglas Plumbing knew exactly what to do, and had it fixed in 30 minutes,

Eric T.

Showed up when scheduled but their price for the work performed was outlandish, my fault for not questioning the bill. Will not use them again.

Katherine I.

Our water heater needed replacement -- called Mike Douglass Plumbing for a replacement--they came the same day and did a good job--however, they charged $1100.00 for a water heater that I saw online for $504.00, and also checked Home Depot, their price was $389.00. I understand the convenience of them having it on hand and delivering it to me, but the extra charge seems rather exorbitant.

Teresa J.

I have used them through the years and they are consistently professional and helpful employees.. I truly believe they try to save you money and do the best job possible . All employees wear a mask upon entering and clean up after they are done . Thank you many times over for your help through the years with my pipes, toilets , and most recently installing my new laundry center for me due to unforeseen issues. Much obliged ..

Shonda C.

I was in need of a whole house re-pipe. I hired Michael Douglas Plumbing. They finished the job and were getting ready to leave when I told them I want them to show me what they had done. They did not want to take the time but I insisted before paying them. In our contract, they were to install a water spigot on the outside garage wall. They ran the pipe on the inside of the wall and mounted the spigot INSIDE of the garage. They moved it at my request although they didn't want to. As we walked around the house, I noticed the pipe they were using running across the ground along the side of my house. They told me it was normal and legal in Florida. I asked that it be buried and as I watched, the plumber KICKED dirt over it with his foot. I decided the person didn't have much common sense and I would call the office the next day. That evening and the next morning when I turned on the water in my house, the plumbing made a horrible squealing noise. I called the office to rectify the issues. I was told the squealing was normal and someone would come bury the pipes. I put up with the noise for a while and at times it was minimal. When the temperature changed a few months later it was quite loud and very annoying. I called again about the squealing and someone came out a 2nd and 3rd time still saying it's normaL Not wanting to deal with company I tried to ignore it. Finally I called again and asked to speak to the owner. I made 7 or 8 calls to the owner who was NEVER AVAILABLE AND NEVER RETURNED MY CALLS. I finally settled for the operations manager who assured me the squealing was easily fixed. After months of frustration and incompetence, finally something would be done. I scheduled an appointment with the operations manager who said he would come out personally. HE DID NOT SHOW UP. HE DIDN'T EVEN CALL. There was no communication even by the next day. I HAD TO CALL THEM. Again I tried to contact the owner. He couldn't be bothered to return my calls so again I had to deal with the operations manager. We scheduled another appointment. He told me he would explain to the person who would be coming out what needed to be done and they would take care of it that day. A plumber came on the scheduled day, looked at what needed to be done, and said he didn't have the parts to fix it. This was the WORST contractor experience I have ever had. I would NOT hire Michael Douglas Plumbing for anything!!! If the OWNER doesn't care enough to return a phone call or hire competent plumbers, he shouldn't be in business. I only wrote this in order to save the next person a huge headache and maybe a lot of money. I hope this helps.

Tim S.

I called for an estimate on some work, the guy came out to look and I told him what I needed done, He told me someone else would come out and made a bid, and to this day nobody has shown up.

Deb W.

These guys came pretty fast and the guy that came worked hard to fix our clogged drain. He didn't charge us as he was unable to help. He said a drain specialist will call... No call , we called them after a bit. Frankie told us it would be $1250. To come back and fix the clog. . Then said he would call the 1st guy that was here and get back to us. No call back. Anyway I'm not happy with the way this was handled and will not use them again. End of story. We called Roto ruder and they came and fixed it for $400.