Midway Services

Jeremy B.

One of my mini splits was no longer working. - I called 08.02.22 and set an appointment for someone to come out 08.03.22. - Tech came out on 08.03.22 and said that he needed to look up some parts for repair and left. - 08.10.22 I called back for a status update and was told that they were still looking for parts and pricing. - 08.19.22 I called back asking what date was a tech to come out to fix my A/C unit. It was not until THIS DAY that they want to relay to me that they don't service my brand of mini split. They had me wait 3 weeks (August mind you) to tell me they couldn't help me when they new this up front and chose not to tell me. I then ask to at least tell what parts are needed to or what is the problem with the unit. They left a voicemail stating that they couldn't tell me. NEVER USE THIS COMPANY.

Amanda W.

I would avoid this company at all cost. I scheduled them to come out to deal with a simple drainage clog. I was given a quote of almost $3,000. Actually my wife was given the quote which begs the question of whether the company was trying to take advantage of my wife being female and being unfamiliar with plumbing work. After I advised how outrageous the quote was, it was quickly dropped by almost $1,000. With the quote still being outrageous we called another company that was able to take care of it on the spot for about $300. I can't imagine the number of unsophisticated consumers, retirees and the like that his company has taken advantage. My suggestion would be to avoid them at all cost.

Tracy N.

I had used Midway Services for 30 yrs, including a full master bath remodel in 2015. Every other one of those encounters were 4-5 stars. At some point the local company was acquired by the national """"Service Experts LLC"""" who I never had the unfortunate opportunity to deal with until the blower motor in our AC unit went out in November 2021. I called Midway and a technician showed up with a salesperson that day. Pressure began immediately to replace the whole 15 yr old system instead of just the blower. A crew could be out the next day versus the uncertainty of getting parts for repair. A 10 yr service contract was offered verbally, which we were given the impression was a purchase agreement with monthly payments that would include all maintenance & repair of the system. At no time was it divulged that it was a lease & even after the 10 yr term we wouldn't own the equipment. The monthly charge was steep, but we were leaving for Thanksgiving the next week so we verbally agreed & the next morning a crew arrived to do the installation, which ended up being rushed & shoddy. It was then that I read the """"service agreement"""" that was emailed the night before, digitally signed by Midway with my """"informed"""" consent. Not only was it a lease, but had several limits of liability & no express warranty by the company outside the terms of the contract. It was also shown that the buyout fee was $13,000, with a sliding scale based on the age of the unit. Even after the initial 10 yr term, the buyout cost was 25% of the full fee. We were never informed of any of this, and were totally misled into believing otherwise. I contacted the sales rep and said stop the installation until this was resolved to our satisfaction. He informed us that he would be here that afternoon to settle the issue. Later he called to say he couldn't make it but would call the next day to arrange a time. Never got a call. This was Saturday, we were leaving on Monday to go out of town. Received a call while out of town, with no explanation or acknowledgement of the missed call/appointment. Only said it was day three of the right to cancel the contract, and what did we want to do. If we cancelled, we would still be on the hook for $13,000 for a single stage residential HVAC unit. I told him we were out of town and he was supposed to show up the previous weekend, & that I would take the matter up with the local office when we returned. The next week I contacted the GM to express my outrage with what had already happened, but the nightmare was just beginning. The GM had the service manager come out the next day to make a punch list of the installation issues, including air filter installed backwards, plenum support just some 2x4's unsecured to anything, bottle of some yellow liquid left by where the truck was parked, screws left on garage floor, swap out of 40 amp breaker with 30 amp with no explanation, among other things. We also negotiated a settlement , agreed to a satisfactory price of purchase & paid in full by check. He supposedly voided the lease and marked the installation paperwork as paid in full. The next day two of the install crew returned to fix the installation issues, although at this point my confidence was sketchy that there would be no problems going forward. Indeed, it got even worse. Two months later I receive an invoice for the 1st payment on the """"account."""" It arrived on a Saturday. The service mgr had given me his cell number & told me to call him directly, so I did, as it was unnerving to think that we were still being held bound to this lease contract. He claimed not to remember the situation & would have to look into it Monday for clarification. No call Monday morning. I contacted the corporate office who confirmed the local branch had received the purchase payment but it was still processed as a lease agreement. They said they'd deal with it internally & would send me a notice of cancellation of the contract. It tooks weeks of wrangling with the corporate HQ to get documentation showing the system was owned, bought and paid for, and the warranty certificate to reflect ownership and correct location of equipment. We thought the ordeal was finally over. Three months later, I receive a letter from a collection agency for the """"past due"""" lease payment which I stared at in disbelief. Contacted corporate office AGAIN, sent email with CC to local office threatening lawsuit if this was not resolved immediately to prevent reporting to any credit bureau. After providing documentation of ownership paid in full, I've been informed that the collections would be dropped. I still have an uneasy feeling that I have not had the last of this atrocity. Either due to gross incompetence or intentional harassment, this company is to be avoided at all costs. I have gone from being a loyal, long term customer to not referring to my worst enemy.

A V.

Wow, very expensive, came, was here 5 minutes, told me I could replace the Fawcett for 650.00. or he could fix it but it will leak for 187.00. I said let it drip, so he changed the aerator and charged 187.00. For real an aerator was clogged, 187.00 to change it .

Ivis V.

It must be nice to have a monopoly. Midway Services is the provider for water, sewer and waste management in my housing development and unfortunately they have no competitors. In the year 2011, they insist on sending invoices by mail and the turn around time to get them their check turns into a gamble. It is infuriating that a service provider does not offer an auto-charge/auto-debit feature in this day and age. Heaven forbid I am out of town when the mail comes, I would never get them their money on time. All I am asking for is an easier way to pay - TO GET YOU YOUR MONEY - and the response I receive is """"sorry Sir, we don't control the mail.""""

Adam F.

I have used Midway for plumbing, electrical and today air conditioning. The people who work for Midway are simply the best. Not only friendly but helpful and extremely knowledgeable and professional. Midway has fixed pricing and does not charge by the hour. My air conditioner stopped cooling, I had the thermostat set to 78 but the temp was 88 and rising. I called Midway at 3:45pm and was told someone would be at my house by 7pm. After I hung up I was called back an told if I was home someone would come right now. I was very happy. Shane came over and fixed the problem. He gave us the price as quoted and all applicable discounts. Shane was a pleasure to talk with and he gave us a lot of information so we can make an informed decision regarding replacing our 13 year old system. After fan circuit repair and coil cleaning the cost was $378. I am very pleased (again) You can not do better than Midway.

J M.

Disgusted with my interaction with Midway this morning. Was told $40 for a plumbing quote when I explained over the phone that the plumbing issue is internal piping. Tech showed up on time, but it went downhill from there. Tech listened to what I said about my drainage pipe concern, stood in the middle of the kitchen. Said he had to go outside to look around. I watched him walk straight from my front door to his truck, where he sat and smoked a cigarette and leafed through a booklet for 10 minutes. Came back and told me he needed $225 to bust open the wall and tell me what was wrong. In mid-discussion, answered his cell phone and walked out! I closed the door, figured we were done. Ten minutes and another cigarette later, he was at my front door, requesting his $40 """"quote fee"""". For what, I'm not really sure - he never quoted me or told me what the problem was! I kindly told him to take a hike and called customer service and asked for a supervisor, who attempted to get me to pony up the $40. I'm not paying $40 for you to smoke two cigarettes and not tell me what's going on with my plumbing! He left me with an unresolved plumbing issue and two cigarette butts in my driveway. Class act. Never even introduced himself.. he's just truck P152 to me.

Kelly M.

DO NOT USE GOR YOUR A/C OR HEATING INSTALLATION. They installed a new A/C and Heating unit in my condo 0n 3/30/18. The county electrical inspector disconnected and RED Tagged the unit as improper and unsafe to use. This company did not attach any ground wires to the unit and then installed an over powered fuse to the unit. This company claims 24 hour service...that is pure and simply not true...After 5 pm you will get an answering service that takes a message and says they will call un the morning. That is not being open 24 hours. I zm sorry I gave this FAKE AC Company my money and many referrala over the past few weeks. If you want to put your personal property and family at risk then this is the company for you.

Nonnie K.

I called to have an estimate to have a generator transfer switch, and 50 amp connection installed on my house. They gave me a full day window appointment for March 16th 2023, with the technician calling me about an hour before he would arrive. No one showed up! Not sure what makes you think that my time is less valuable than yours! Your services will NOT be needed by me, EVER! I only give you one star because it's required!

Adriana H.

I can't say enough about their professionalism and prompt response. We are snowbirds who had a Nest thermostat problem after our condo turned off power to the AC. The condo workers couldn't figure out what they had done so Midway came in immediately and kept us on the phone while they troubleshoot the issue. Turned out to be a simple fix. They handled it quickly and we couldn't be more grateful or impressed. They are now our go-to company. Thanks all.