Middleton Heat & Air

Clayton S.

I was a potential customer calling to inquire about a service appointment for a faulty Nest thermostat. I called the afterhours number and was provided an appointment time two days later at 9:00AM. An agent contacted me the next morning and advised me the appointment had been scheduled in the afternoon at an undetermined time within an 8 hour window. Hell, even the cable company can narrow it down to 4 hours. As I also have to work and value my time, I have since made an appointment with a competitor that could provide a more specific appointment time.

Sheena M.

DO NOT USE THIS COMPANY. They came out 3 days after I called the for service. I explained the issue of the house not cooling. The tech said everything was ""fine"" no issue found. 3 days later the AC stops working completely, the next tech comes out does the same work the first tech SAID he completed and charged me again. TOTAL SCAM AND INCOMPETENT!!! I WILL NEVER USE THIS COMPANY AGAIN. CALL DASH INSTEAD. The CSR department is a joke also!! She had no clue what the last tech did after reading the notes and just kept repeating the same line. CALL ANYBODY BUT MIDDLETON FOR REPAIRS unless you want your thermostat to read like mine.

Shane L.

I had an appointment for today, June 18....it has been scheduled for almost a month. Appointment was for 2:00 PM. I called around 3:00 PM to ask how long the appointment window was and they said 8:00 PM. So, basically I have to remain at my home all afternoon just hoping Middleton shows up to fulfill my maintenance contract. At 7:30 PM I called again to see if they were still going to come out. The operator said they would ""still be coming tonight."" They no-showed me and made me waste my entire afternoon. Being at home costs me money...and today Middleton had no respect for my time. I have had decent luck with them in the past, but I am very disappointed that I wasn't even called for a re-schedule or even told the truth about their inability to fulfill their commitment.

Bridget U.

Talked to a lady on the telephone and she stated that a gentleman was going to call me back to schedule a time to come out and give an estimate....never got the call.

Bryan E.

Received a message from Chuck Middleton in regards to my review. He requested my contact information which I provided. They never contacted me.... Hahaha!!! Act like they care but Don't!!! Would NOT do business with Middleton Heat & Air.

Jessica G.

When driving a company vehicle, the driver represents the company and the potential customer service, or lack thereof, was evident when a the driver of said company truck honed at me for pausing to check for oncoming traffic at a yield. I understand that you have somewhere to be but I'm driving with an infant in my car and your rudeness and impatience speak heaps about you and the company who employed you. You need a refresher in manners and apparently road signs as well.

Larry D.

Middleton failed us on many levels this summer. Their installation crew made some critical errors in their installation resulting in water damage in our home. We had carpet and laminate damage with mold complications as well as wall and ceiling damage. There is no match to our carpet or laminate, so we had to buy all new flooring. Our home has been in total disarray during the repairs. The inconvenience, especially for a couple in our '70's, has been overwhelming. We are still dealing with trying to return to normal.

Middleton's liability insurance covered the wall and ceiling repairs and the laminate but only covered the one room of damaged carpet. Mix matched carpet in our home was not an option. The result is we are paying out of pocket over $5,000 more than the claim, just to get our home back to where it was before the damage. That is a large expense for something we didn't cause - Middleton was directly responsible for all those damages.

After two calls to the Middleton installation supervisor about our concerns, we were told to resolve our issues with the insurance company - that Middleton had nothing more to do with the claim. That supervisor also said we were being a bit greedy with our requests. No one else from Middleton has made contact with us about the damages to our home. Seems it was (to them) just business.

We expected so much more from a company that advertises efficiency and caring for their customers. Reality is very different from what they advertise.

Sarah W.

WOW! I am so impressed by the service we received! Our previous HVAC system was 20 years old, and we started having problems with it last year. Middleton completed a repair for us last year in August. After the repair, we scheduled for a salesman to come out to provide a quote to replace everything. Blake Humphrey was the salesman that came to our house and looked everything over. He provided us with 5 different quotes, along with financing options. We weren't quite ready to pull the trigger on a new system at that time, but I saved his contact information for when we were ready. Fast forward 11 months, it's the hottest week of the year thus far, and our AC went out again (for the 5th month in a row.....this was being handled by our home warranty company, not Middleton). By this time, my husband and I knew that we had to go ahead and bite the bullet and get it replaced. I remembered having Blake's contact information, so I sent him a text Thursday evening, asking if he still worked in sales at Middleton. He texted me back and we scheduled a time for the next morning to talk about what I had in mind. He got in touch with me the next morning, and I told him which system I was leaning towards. We also opted for the extended warranty, which I am very happy with. Once we had it all picked out, we then needed to be approved for financing. Once the financing was approved, we received an install date for Tuesday morning. They were all on time, friendly, and professional. Our new system is amazing, and we are so happy with it! Definitely worth the money, and I'm so happy to be working with Middleton so I can have peace of mind that our HVAC needs will be met.

Hunter M.

I called Middleton on a Thursday morning due to my heater going out. They came out that same day and a very professional technician had my heater up and running within 30 minutes. It was overall a great experience and will refer them to others.

Brett S.

Had issue with heat. High limit switch that sells all day for 30 bucks online. Charged me 80 bucks for initial service, then 219.00 for 2nd visit to install the part. When I complained about the 1000% markup, was told well it includes a 1 year warranty. I could replace it 10 times in a year for that 300 bucks they cost me.

I won't be using Middleton again for anything after this.