Middleton Heat & Air

Abby A.

I had a coil replaced on a rental property with Russell and LeMay. The service man was supposed to be there on a Friday. I live out of state and my renter stayed home for the service. They did not show up nor did they call me. I made several calls that weekend until I finally got a hold of someone Monday morning. They explained they got busy and didn't make it out but never bothered to call or even say they were sorry for the inconvenience. I got the coil replaced and paid over the phone as I am out of state. I received a bill for the initial service call two months later for $100 even though I informed them exactly what was wrong as I had the house inspected because I was selling it. I was told I had to pay 100 for them to make sure it was the coil. That wasn't the issue though. For some reason they did not put this on my bill when I paid for the coil to be replaced. I had to make 7 phone calls and was told 7 times I would be called back when I was trying to figure out what the $100 bill was for. After explaining my situation I wasn't even given an apology. I was demanded a card number instead. I had to call them 7 times to pay them money. How does that make sense? Don't companies want your money? It was absolutely terrible and I never recommend this company. Also, the woman who answers the phone one the weekends is very very rude and refuses to help or even answer a question if it is not an emergency. Take your business elsewhere!

Kerri R.

Have used for 30 years, in my Heights homes on Stonewall and later S. Country Club and today @ PV residence. As a young single parent, they worked with me to take care of big ticket items and made sure my girls and I were taken care of. My 75 gallon hot water heater went out and I ran out of hot water last night. Looking forward to filling my soaker tub tonight!!

Best story was when archery practice in the backyard took out the sprinkler main with a gusher 15 feet in the air just as it was getting dark. The cut-off valve was under manhold cover I couldn't budge. Wasn't funny then. We laugh about it now.

Michael L.

I've used this company several times, but their service is currently near the bottom. Recently had them look at an AC unit at a rental property. They informed my renter that the unit appeared to be working fine and left. Two days later, the renter informed me that the AC/heat were still not working. I called the company back and they scheduled another visit for 5 days later. When I checked with my renter after 6 days, he said nobody had called or been by that he was aware of. When I called the office back, I got a story about one of their guys who takes orders had been off work due to an illness and that they must have lost the order. I asked them to come back out and was told it would be another week before anyone could come out. After this, I called another Heat/AC place to see if they could get there sooner, and they were able to get there in 2 days and fix the issue.

Now Russell and Lemay has charged me more to do nothing than the company that actually fixed the problem. I explained all the issues that I had with the way they treated me and they still want me to pay this bill, so I told them that I would pay it, had no problem paying it, as long as they didn't mind losing me as a customer. They chose to lose me as a customer...