Michael's Plumbing Service

Randy K.

of Thursday, December 17, 2020 the relief valve on my water heater started to drip while I was out of town This set off the leak detector. My Mother, an elderly female, called Michaels plumbing. Technician John arrived at house at 5:20 PM. 5:28 PM John told my mother that he has to ""put em in where the water comes into the house"". Audio on ring doorbell camera is excellent. 5:47 PM last time tech seen on camera. First he claimed it was a defect with the water heater. Then he claimed the incoming water pressure was too high, 180 psi and it should have been 80. He gave her a quote of $550 to install a ""Whole House Pressure Reducing Valve"" and said they would be back the next day to install.

Friday, December 18, 2020 at approximately 5:30 PM they called to say they would not be there that day and would come out on Saturday.

Saturday, December 19, 2020 Technician arrived at 10:45 AM. 10:51 AM looking for water meter. 10:56 AM looking for water meter. 10:58 AM found water meter. 11:00 water turned off at meter. Made comment that he would up under the house to get stuff done. 11:08 went into house with pressure valve. 11:11 back door opened as John took valve toward crawl space. 11:24 back looking through his van. 11:31 back inside house. Made comment about partial repipe. I'm told at this point he made the comment that he couldn't find the incoming water pipe. 11:33 he is seen taking the pressure reducing valve back into house as he is going to install just on the cold water line at the water heater. 11:40 turning water back on at meter. 12:12 van was gone from driveway and camera view at this time.

Monday, December 28, 2020 at 9:14 am called Michaels plumbing and asked to speak with a service Manager. After some hesitation, the person that answered the phone said he was a service manager. I had to ask for his name and he said Josh. He was unable to answer any questions about the job or why the whole house pressure reducing valve was installed on just the hot water and not the whole house. He said he did not have any pictures of the job. He told me he would have to get the tech to call me back because he is just customer service. This means he lied to me earlier and said he was a service manager. He claimed the tech would call me back later today because he was on another job.

Tuesday, December 29, 2020 at 1:07 pm. No call back and no one answers their phone at their office. Reviews posted online.
1:25 PM call from Sandra. Said someone would be here at 7 am tomorrow to move the pressure reducing valve to the main incoming water line at no additional charge.
1:50 PM call from Josh Service Manager/customer service Dakota will be out here tomorrow. He said they do not install pressure reducing valves on just the hot water side. Pictures were emailed to show that is indeed what they did.

Wednesday, December 30, 2020
7: 20 am Dakota arrived. Extremely pleasant and professional. Dakota relocated the pressure reducing valve from the water heater intake to the main water line. 10:00 am. Dakota's work completed and tested and departed site.

It's sad that the initial technician wanted the easy way out and didn't want to get under the house and do what was on the invoice and they had to send someone else out to fix his work.

Alaynayoung Y.

Still NO UPDATE FROM THIS TERRIBLE SERVICE!!!! We paid $11,000 for them to work on our plumbing. Just spoke to another company and they informed that Michaels did EVERYTHING WRONG and the new plumbers have to tear up the floor of my house, yard, and driveway to fix all the damage michaels plumbing did. DO NOT USE MICHAELS PLUMBING EVER!!! We can't even do laundry without sewage backing up into our house or the street!!!!

Dan O.

The estimator quoted a price but did not follow through sending a quote. I called the morning of the appointment and was told I had been pushed to the next day. When the techs were set to arrive between 8-12 they arrived at 12:15. Upon arrival they notified me I'd need to arrange to be home AGAIN the next day because it was now too late in the day to finish the job. I am beyond disappointed in their service!

Carla C.

John and Anthony great guys up front pricing and they were quick to get the job done and keep me informed thru the process

Yaminah M.

I've hired Michael's Plumbing for a few jobs and I've been satisfied, but based on my most recent experience, I will not patron them in the future!

On 6/5/2020, I had an appointment to replace a shower valve. The guys that came out cut a hole in my wall and afterwards determined they couldn't access what they needed to from that opening. I was told they'd only be able to finish repairs by going through my attached neighbor's unit. After lots of effort to coordinate a time that worked for my neighbor, Michael's came back out to finish the job on 7/7/2020.

The plumber that came out this time took a further look and determined he could complete the job without entering my neighbor's unit, but would have to cut around the shower. When he finished the job, I asked if someone would be in contact to fix both holes in my walls. He said he'd have another guy on the team reach out, but I never heard back!

I hired a handyman on 7/26 to fix the holes in my walls. I called Michael's on 8/11 to ask about reimbursement for the wall repairs and was told to send an email and that someone would get back to me. I followed up again a couple times, but still no resolve. I followed up again on 8/24 and was told to send another email. Another week has no passed and I've still got no response!

This is the most unprofessional experience I've had with a company in a while. To erroneously cut into a wall, get a neighbor involved, find out the neighbor never needed to be involved, and then not fix the holes that were created is unacceptable and extremely disappointing. I don't feel valued as a customer and Michael's doesn't seem concerned with retaining good customers! Michael's, do better!

Reginald M.

Like a lot of other folks on here I had a very bad experience. They were called to find a leak in my water line. When they showed up they said it would cost more to do that than replace the water line. When they did that they actually busted another water line. When I called a real detection company to find the leak they will not even return my phone call to discuss responsibility. These guys are polite and sharp but will take advantage of anybody they can. They also wanted to replace a two year old water heater saying it was leaking when it wasn't. Beware!

Vince H.

RIP OFF!!! Dennis showed up to give me a quote. He quoted $1800 and I said Hiller was doing it for $1395. He said he would match Hiller or for $200 more he would install a better water heater. I chose the upgrade. They installed and I decide to check the tank model number... same exact one Hiller quoted, no upgrade!

I call Dennis and he blows me off and stops responding. I talk to Josh at the office and he promises to make it right and then disappears as well. Now I'm talking to Sandra who answers the phone and I am getting the runaround. They have promised to refund the difference 4 times and have told me a check is in the mail twice and nothing! They are scam artists!!

Tricia L.

Terrible plumbing company. Do not use. We were stuck with a plumbing back up as we were moving our mother in law into a small cottage on our property. They seemed polite but charged us 8x the cost of any other plumber. Facing another plumbing problem we contacted another plumber who fixed a similar problem for much less (thousands less). We then learned from the city that Michael's had not pulled permits, had an inspection or even have a business license. They won't return calls.

Rhea J.

Called to get price estimate/ hrly rate on services- they were very rude and unprofessional. Luckily it turns out that they do not do work on condos so I'm glad I did not have to deal with them

Kayla R.

FINAL UPDATE: Since Michael's came out to ""fix"" the issue, every time you sit on the toilet, you hear ""dripping"" somewhere. The problem is that they caulked around the base of the toilet and there's no way to see if it's leaking underneath. I've had 2 plumbers look at the job they did and both told me that it was a terrible, sloppy job and that if it were them, they'd be calling to get a full refund. So that's exactly what I'll be doing. I DEFINITELY DO NOT RECOMMEND THIS COMPANY. I should also mention that I had another company come in to replace my other two toilets and they put in two better toilets for only $116 more than Michael's plumbing charged me for one!

UPDATE: Once I made this review, I was contacted by Jason, the service manager. He apologized and sent the tech out again on Monday to fix it. Jason told me the tech would be there between 8-9am and he arrived at 11am.

I hired Michael's Plumbing based on these reviews, but unfortunately I can't leave them a great review. I called them for a leaky toilet and got an appt set for 8-12 on a Thursday. At 12:30, when they hadn't shown yet, I called to finding out the tech was running late. Unfortunately, I had to get to work so I had to reschedule. Fast forward to the next week, we tried again. The tech showed up and told me I need a new toilet. I ordered the toilet and he set an appt for Friday from 8-12. THE TECH DIDNT SHOW UP UNTIL 4:30pm on Friday! Had I known that, I would've worked half a day. They didn't communicate with me until I called them for an update. The tech that arrived was very nice. He got in and out within about an hour. But then after he left, I went to use the new toilet, and as I sat on it, it rocked forward hard. It wasn't wedged into the floor or caulked or anything so now every time you sit on it, it rocks back and forth. For $574 for a toilet install, I expect better service than this! I will be calling Monday to have them come back out and fix the toilet. This is ridiculous.