Michael & Son Services

Made As Hell C.

I was pleased to find a service that actually knows the importance of Customer Service. A scheduling fee would have applied to a charge for services. However when Technician found a minor problem I was not charged anything. I will use this company again.

Natalie S.

Please, Please! Stay away from this business if you don't like surprise overpriced estimates and shady business practices! Needed 5 outdoor light fixtures hung and my electrical pool box remounted (not wired!) onto the side of my house. Pretty straight forward work. I thought it was questionable when I could not get a quote over the phone and was told that the technician would have to see the job first. Really? First red flag. But I gave them the benefit of the doubt and thought it couldn't be THAT much. The technician walked around my house looked at what I wanted done and put the info in his iPad. My quote was $1027.00!! Ridiculous! Well that was WAY over what I had expected. But since I agreed to their trip charge when I made the appointment I was held hostage to pay the $69 (plus tax!) dispatch fee.
I'm sure this goes on all day long with Michael & Sons. They quote their exorbitant fees, don't have to do the work, still get your $73.83, and onto the next job with another outrageous quote.

(Let me say though, the technician was great and understanding. I did not have a problem with him, he was just doing his job.)

Mindy M.

We needed two PVC ball valves replaced for our pool. We had used Michael & Son previously for an electrical issue and they did a great, reasonably priced job for us. For this reason, we reached out to them for this plumbing issue. The representative responded right away and came out within a few hours for the assessment. He was courteous and friendly. Of course, you agree to pay for the assessment upfront. He told us all the possible problems that could arise because the pipes were old and how the PVC replacement parts we purchased would not work. He quoted a price of $1100 with $400 being for parts/supplies. PVC is not expensive! We had to pay the $70 for his assessment and estimate. This seemed like a ridiculous quote for a simple job. We called someone else and he fixed the problem WITH our already purchased parts for $150! It took him about 45 minutes! I believe they gin-up the problem in order to make the estimate high knowing they will always receive the minimum of $70. We were also told the job could not be done for at least a week or more due to cold temperatures. Our guy came within 3 days and completed the job in less than an hour with no concerns about the temperature. Our pool works perfectly now. Use some one else :/

Tyler R.

I tried to hire this company to rewire my hot tub. On the day that they were scheduled to do the job, they called to let me know that due to the traffic, they would not be able to make it that day. The representative told me that she would call the next day. I never received that call. I had to call her to try to reschedule 2 days later. When I did call, she told me that they didn't get the permits back yet and that she would call the following day to reschedule. She never called. Again, I had to call her. She finally told me that they could not do the job due to the fact that she did not have permits for a completely unrelated job.

Jose E.

they came to my house twice and yes they did fix it but only for two days and today I tried calling and they hange up on me like I'm not a customer I tried calling again and still hanged up on me

David A.

I didn't see a place for reviews on the web site and I can guess why. My daughter had them come to her house to fix a leaking dishwasher for which she had turned the water off to. The service person looked at it (JUST looked) saw the water spurting from the connection point (threaded hose connector at dishwasher end) and proclaimed that there needed to be a service visit that should include a new dishwasher. Paid the service fee of over $70 for that pearl of information...again.....without any attempt to understand why it was leaking....just LOOKING at it. I had visited my daughter a day later, discovered it was the washer in the hose end that needed to be replaced. For the cost of about $1 I fixed the problem by replacing the washer. I'm sure that the service tech had some of these on his truck, or for sure he would have had a replacement hose. But there isn't any real money in that. The cash cow is when they show up again, 2nd service charge, labor to pull the dishwasher out and replace it, priced up parts....etc.

Note that this isn't your local father son establishment...its a franchise....not necessarily bent on building relationships with customers but rather to get people to sign coverage contracts and generate revenue. My advice, find a plumber that is a family business and because they live in the community they do build relationships with customers....honest and real relationships.

....thats all he had to do was put a new washer on the hose end and tighten it.

Tom T.

We had an issue with the condensation line on our HVAC unit. When they fixed the line and added a flushout, they torqued the line so much that it broke the pan that it is attached to. Rather than addressing the broken pan, the technician attempted to tape over it. When the system was turned on, the water came through the broken pan and leaked in the attic through the ceiling and onto the floor below. When I called them, they wouldn't even send anyone out for four days, even though it was something that they had worked on before.

When I spoke to the General Manager, he wouldn't even agree to look at the problem. His response was ""there's no way we did that"". Everyone makes mistakes, but you need to own them and take responsibility. My insurance company will be subrogating the claim against them for my damages.

Paul L.

Got an estimate to have a 220 volt outlet installed in my garage, which I agreed to the verbally stated cost. Was told I would get the invoice via email, which I did. Along with the cost of the outlet installation I received a second invoice for a ""Silver HCA service agreement "" for an additional $202 that was never discussed with me nor did I agree to pay. I promptly called the next morning and cancelled the service. Buyer beware!!!

Catherine J.

I had a major plumbing issue in my 120 year old house in Wilmington, NC. Chris Lewis was able to replumb all the necessary pipes. He did this quickly, was very friendly and did a great job. I will definitely use Michael and Sonin the future for any additional plumbing needs.

Mary P.

We had the WORST experience replacing our hot water heater with a tankless system. The original technician did not know how to install the unit properly (ie up to code) and that has led to intermittent hot water and a gas smell that has taken over a month to correct. Accidents happen but you should want to correct them instead of continuing to send the same technician out to our house. It took about half a dozen calls to the manager (who could use a lesson in customer service) to finally get things fixed. I would not recommend this company due to their inability to correct any mistakes in a timely manner.