Michael & Son Services

Christa R.

We had a plumbing emergency and called Michael and sons and they came within 24 hours and promptly fixed the issue.
Ryan S. Gave notification that he was on his way and arrived on time.
He was knowledgeable, friendly and professional. We will continue to use M&S for our home needs and request Michael for plumbing

Pamela S.

I used this company to modify an electrical outlet in my kitchen. Online scheduling was quick and easy. I scheduled for an 8:00 am to 10:30 am appointment. The technician arrived promptly at 8:16 am. It was great not having to sit around and wait for a technician to arrive at the end of the time window. The technician was knowledgeable and professional. A quote was provided before work was started, and then the work was completed efficiently and correctly. The cost was reasonable and comparable to other companies in the area. Of note, the other companies I contacted would not provide general pricing info over the phone but instead required two visits -- one to come out and provide a quote, and another to do the work. This company lists typical pricing for each service on their website, and does the estimate and the work at the same appointment. Much more convenient. I will definitely use this company again in the future.

Carol R.

I had an annual contract with Michael & Sons. The A/C and Heating check up was good. When the plumber came he said that all the insides of the toilets needed to be changed for $300.00 each...I said no thank you, I will do it myself..When the electrician came he checked off a lot of items on his list that he did not even look at, he said I needed to replaced ground rods and wires in the back of the house. I emailed the manager (Matt) and asked why did the technician check off things he did not look at and how did he know I need to replace rods/wires? He said he would have the tech call me, he called a few days later and left a message to call him back. I returned the call and left a message and Never heard back from him. I will NEVER use this company again for anything. Their communication with customers is horrible.

Captain Cook C.

This company cons you. Instead of finding the problem they run a lot of tests . Each one is $369. I stopped him and told him it just needed a recharge. They charge by the test not by the hour. This person was going to charge me for 3 tests at 369 each. Michael and Son is not honest and are out to take your money for tests that dont need to be run. Do not use Michael and Son. I made them just recharge my hvac instead of a Coil filter test...a leak detector test and then they elwanted to replace my whole coils for 2139.00. I said No and to this day my HVAC is working fine.?

S O.

I've had great service both times my toilets needed repair or replacement. They are fast and dependable.

Ingrid J.

I'm updating my review of Michael & Son. The Wilmington service manager agreed to a small refund. I considered that ""good customer service.""
I appreciate this gesture. If anyone has future problems with this company, please contact their local office before your payment. I should have done that.
I'm satisfied with this outcome.
Ingrid

Richard K.

On August 27th, I placed an emergency call for service due to the A/C not working properly. Was told that the technician would be out there between 6:30 PM and 12;30 AM. Things started off well because before I knew it, I was told the technician would be at the house by 4:30. Well from that point forward it went downhill real quick. Andrew S. showed up and the first thing he did was started complaining about how he had been on Emergency call for the last 72 hours. While I am sympathetic, that's not the way to greet a person by complaining about your job. He then proceeded to make a snide remark about how people could not wait till normal business hours to get their A/C fixed. Well, Michael and Sons does offer 24 hours service thus that is part of the job, so don't complain about it to the customer. Furthermore, I had my 84 year old parents visiting and the last thing I needed to have was a hot box for them. And it only got worse. Instead of him listening to me describe what was going on. He just barged upstairs, looked at the air handler for about 1 minute, then proceeded to go outside and hook up his gages to the unit and measure pressures and then take some current/voltage readings. After 5 minutes he got up, said all was working correctly and wrote up the ticket. He did not bother to do any further investigating or did he want to. When I questioned him about if there was anything else he could do, he became very defensive and walked off to his truck. Well needless to say, the system was not working correctly, the issues remerged and I had to call out another company. But unlike Michael and Sons, this time the technician listened, described all the possible causes for the issues, then investigated, because he got the same readings as Andrew did and found the problem. Point being, one person tried to do their job and one did not. I have used Michael and Sons in the past but no more. Service like this does not warrant further business.

Made As Hell C.

I was pleased to find a service that actually knows the importance of Customer Service. A scheduling fee would have applied to a charge for services. However when Technician found a minor problem I was not charged anything. I will use this company again.

Natalie S.

Please, Please! Stay away from this business if you don't like surprise overpriced estimates and shady business practices! Needed 5 outdoor light fixtures hung and my electrical pool box remounted (not wired!) onto the side of my house. Pretty straight forward work. I thought it was questionable when I could not get a quote over the phone and was told that the technician would have to see the job first. Really? First red flag. But I gave them the benefit of the doubt and thought it couldn't be THAT much. The technician walked around my house looked at what I wanted done and put the info in his iPad. My quote was $1027.00!! Ridiculous! Well that was WAY over what I had expected. But since I agreed to their trip charge when I made the appointment I was held hostage to pay the $69 (plus tax!) dispatch fee.
I'm sure this goes on all day long with Michael & Sons. They quote their exorbitant fees, don't have to do the work, still get your $73.83, and onto the next job with another outrageous quote.

(Let me say though, the technician was great and understanding. I did not have a problem with him, he was just doing his job.)

Mindy M.

We needed two PVC ball valves replaced for our pool. We had used Michael & Son previously for an electrical issue and they did a great, reasonably priced job for us. For this reason, we reached out to them for this plumbing issue. The representative responded right away and came out within a few hours for the assessment. He was courteous and friendly. Of course, you agree to pay for the assessment upfront. He told us all the possible problems that could arise because the pipes were old and how the PVC replacement parts we purchased would not work. He quoted a price of $1100 with $400 being for parts/supplies. PVC is not expensive! We had to pay the $70 for his assessment and estimate. This seemed like a ridiculous quote for a simple job. We called someone else and he fixed the problem WITH our already purchased parts for $150! It took him about 45 minutes! I believe they gin-up the problem in order to make the estimate high knowing they will always receive the minimum of $70. We were also told the job could not be done for at least a week or more due to cold temperatures. Our guy came within 3 days and completed the job in less than an hour with no concerns about the temperature. Our pool works perfectly now. Use some one else :/