Michael & Son Services Chesapeake

J C.

My husband is a real estate investor. The technician was supposed to meet at a prospective property to provide an estimate to replace an A/C unit that had been vandalized. The technician called me the morning of our appointment to let me know that he couldn't provide an estimate because we aren't the owners of the home. If it's against their policy to provide estimates unless you own the home, they should ask if you own the home when you book an appointment. Since when do contractors not provide estimates for house flippers anyway? HVAC function is checked BEFORE you close on a house!

Anne S.

After having an appointment, Michael and Sons chose to make the appointment ""pending"" without any notice. This company makes money on ""emergency"" services and they get a majority of their business from there. Buyer beware, if you are not next to your phone at all times, they will try to make you an emergency appointment.

Linda N.

Worst Company ever!!! They only want to sell you something and not fix the problem!!! One Hour and Kellam are the same way!!! Buyer beware!!!!! Once again incompetence!!! The manager responded below thinking that I was happy with my service from them.... Couldn't even take the time to fully read what I wrote!!! That is how you know that they could care less about their customers!! Unreal!!

Pam B.

In October 2017 I had the HVAC, Electrical, and Plumbing teams in for their whole-house inspection package and was pleased with HVAC and Electrical service. Plumbing, however, was a nightmare! The guy told me I needed new hoses for my washing machine, and I'm still not sure that what he took off was any different from what he put on...but he didn't tighten the connections after he hooked the lines back up. The next day I found the carpeting and padding in my den were soaked. I called immediately and was connected to the Restoration team who were fantastic about getting fans out to dry it. They had to remove the soaked padding though, and were supposed to have a subcontractor estimate replacing some carpet and baseboards. I called several times between 10/29/17 & 12/5/17, and FINALLY got them to send the contractor for the estimate. Little good that did...the estimate was sent to them but they never approved it. I called several times each month between December and May when I had to put my house on the market. The plumbing manager Sam never called me back despite repeated messages, and the carpeting was never fixed. I don't recommend dealing with this company for any plumbing issues whatsoever!! I sold the house at a significantly lower price than I hoped, in part because the carpeting and baseboards still needed repair. Michael & Sons should reimburse me for the plumbing costs they charged, but I can't get anyone there to take my calls...RUN away from them on all plumbing issues. Much as I'd like to say more positive things about the rest of the team, Sam and the plumbing team soured me completely on their whole company. Where's my money.

Christina T.

It has been a few weeks now that we bought a new HVAC and Water heater and we are still waiting for someone to come out and fix the condensation on the new unit. The technicians have been good guys, but the office staff is terrible!! They don't return phone calls and they put me on hold for a long time, just to transfer me to numerous people to speak to a manager about all the problems I am having with them. This is the worst experience I have ever had with a company that I have spent 7,500 dollars on new equipment for my house!!!! I would not recommend any Micheal and Son's, especially if your looking for reliability and getting the job done right the first time!

Ben H.

They quoted three times the amount to fix something as compared to Norfolk Plumbing. Their figure was not based on hours labor and parts, but rather a swag at what they think it should cost to fix. Also the ""diagnostics fee"" is $69, however they do not advertise this when setting up an appointment. Recommend using a different plumber.

Brenda A.

Service was very prompt! Steve called before arriving and came in and assessed the problem and fixed it all in a timely and professional manner!!

Even stopped so that I could introduce my dog since he needed to go in the back yard.

I will use again and highly recommend them!

Mel W.

Had to have a HVAC inspection & cleaning for the cond assoc. I called on a recommendation of another Condo owner. The service tech was very friendly explained what he was doing & gave his recommendations.While he was suppose to clean the system inside & out he tried to sell me additional products for ""peace of mind"" & he tried to leave without cleaning the outside unit.He said he forgot to bring his water compressor & didn't offer to return.Since this is near the ocean I knew it needed to be hosed down minimally.I showed him where there was water access & a hose he could use & had to take him to task to complete the job. The next day I saw a different HVAC co. Cleaning an outside unit properly & wished I had used them.

Harry M.

Always a disappointment. I have had a few interactions with this company, none have gone well. The technicians know their job, but be wary of the upsell for $400. I called for a check up on my AC as they suggested, waited 2 weeks for them to make the appointment, was called and told the tech was a little behind but coming then after that called back and canceled on. This $400 they sell you on is a maybe to be on the list that they will cancel on you at the drop of a hat. They are not professional and appointments mean nothing. I had a salesman come out to price a replacement, he looked over my older house and would not send me a quote until I called the head salesman to get something out to me. I would stay away, unprofessional, not trustworthy. If they do the job the techs are good, but it's the getting there that is the issue. I would not use again unless I need to, which after this next call, if they come saturday morning, I hope not to need ever again. I will take my business elsewhere.

Beth S.

This was a very disheartening experience! There was a complete lack of full transparency. The results left Michael & Sons profitable, but provided us without any answers. Upon reaching out to them for a compromising resolution, they failed to even return my husband's phone call. Sadly, this is the type of company who appear to take advantage of people during already challenging situations.