Michael & Son - Charlotte

Shakir J.

One of the worst experiences I have ever had! I had the displeasure of having them come out to my home to see why my air conditioner was blowing hot air. He came in and went outside for less than 15 mins and came back in and said my coils in the attic are leaking...WITHOUT GOING IN THE ATTIC, and proposed almost 3000.00 to go up and replace them. Then went on to say that I should honestly just buy a brand new system and forget about the repairs. Me and my boyfriend were so upset because it was clear he saw two gay men and figured we were incompetent and he could scam us. I unfortunately paid for Freon to get my a/c working until I could get an actual professional to come look at it. And surely enough it turns out my coils weren't leaking but my condenser had rusted a hole in it and needed to be replaced and he didn't need to go in the attic to see that! The first person just needed to do his job and do an actual inspection of my system which is what I though I was paying for! These are not professional technicians they are professional homophobic scammers!! And I want my money back and I will drag this company on every corner of the internet until I do! Because the way I was treated was unacceptable!

Margaret S.

Jody Best was friendly, professional, and provided excellent service. He was on time , and also product knowledgeable and very business oriented. If recommends work its because it needs to be done.

M. Shirvani

J N.

Michael & Sons tried to charge me over 1000.00 an hour for a simple shower valve replacement job. Stay away from this company unless you love throwing away money. They quoted me a price over 3 times the amount other companies quoted. They charged a $69 truck roll fee which we were not told about beforehand. First and LAST time dealing with this company. There are many fair and honest companies in Charlotte to do business with, this is NOT one of them! I can imagine how many senior citizens have been taken advantage of by this company. Just sad!

Sean C.

Awesome job!!! Jose was Professional and friendly! Very informative and explained everything to us! Thank you for everything! Highly recommended!

Kenita E.

This review is solely based on customer service. For the most part technician was professional, courteous, and responsive. Customer service, on the otherhand, was poor, unprofessional, and not helpful at all.

Called M&S to locate and repair leak in a downstairs half bath. I called M&J customer service to have plumber come back out, after misdiagnosing leak. The customer service rep, Rita, was rude, argumentative, impatient, and accusatory. After explaining the toilet was not issue and I needed a technician to come back out, ASAP. Water was destroying my floors. She told me I caused the problem by installing flooring around toilet.

All said and done, I called another plumbing company who came out and actually narrowed down possible issues and figured out; it was my neighbor's water heater leaking into my unit.

I called to speak to customer service manager about experience with Rita. I was transferred to an admin in CLT; then back to Rita. She laughed and again rude, nasty, and not helpful. Needless to say, I'm posting here because after several additional attempts to speak to manager, no luck.

Other Comments:

Over priced - $700 to remove and reinstall toliet.

Not transparent on additional cost. When I made appointment they said it would be a $69 service call, but when technician came out he said it was $69+$125 diagnostic charge.

Doohay J.

Called Michael & Son to have annual AC check in Rowan County. They sent a polite technician from Charlotte. Said I needed 2.5 lbs of freon and would cost $500 because prices had so drastically increased. Temps outside in 90's and tech said ac would freeze up if I did not add. Bill was over $560. He said I had to pay for full 5lbs of freon because that is ""how it came"". Called 3 other local ac techs while he was doing work. Gave them age, make, model of my unit and was quoted approx $240-$260 for 2.5lbs of freon. They said I would pay for ONLY what was needed NOT 5lbs. Too late...when I told tech to stop work he said he had already added freon. Ask him to call his office to adjust price and he said 'No, it won't change price"". This company a huge ripoff. Guess they sold the other 2.5 lbs of freon in that container to Another unsuspecting elderly widowed female for $500!!

Kevin B.

Very unprofessional customer service. I made an appointment for a clogged drain line. I got a 2-4pm confirmation. Called at 4:15 and they told me that appointment had been cancelled. Reset the appointment for 4-6pm and called at 6:15 to be told that the technician went home. 2 appointments missed in one day. Unacceptable.

Nikki R.

****AND I DO NOT KNOW WHY YELP SAYS I AM LOCATED IN SAN FRANCISCO...I AM IN CHARLOTTE, NC**
If I could give a 0, I would. Michael & Sons purposefully destroyed wiring, so I would hire them to the tune of $900 to add a wire (common wire) and install a Nest thermostat. The tech stripped a wire. the wire was perfectly fine, as I JUST had a new HVAC installed by a family friend. When I had the HVAC system installed, I wanted to have the Nest installed, but was told I needed the common wire. At the time, I just had the family friend put the old thermostat back on. Fast forward...the old thermostat was acting up, so I decided to replace the old with a newer version of Honeywell. I did not take a picture of the wiring, and I knew I re wired incorrectly. So, I called to get an ESTIMATE for a re-wire and an estimate to have a Honeywell installed. I was told a tech would need to stop by. In actuality, that makes NO sense bc I already knew what I needed. The tech was in my attic for A VERY LONG TIME. I should have went upstairs with him (lesson learned). I was quoted $300 to re-wire a Honeywell, I am talking just changing the wires on myHoneywell, not rewiring from my attic. And the cost to rewire to have a common wire was $400+ and to install the Nest another $400. That is insane. I am not done yet. The tech then re-wired my thermostat. However, he destroyed the wires. I will say purposefully. I have picture of what my wiring looked like BEFORE I called and AFTER. The tech left some wiring on my floor. I just left because I suspected I'd have a problem. yup, I DO. Now, I can not hook up ANY thermostat without having wiring done because the wires are stripped. They were NOT stripped previously, as the tech did not realize my HVAC unit was RECENTLY installed! These folk are shady! DO NOT USE!!!!!

William C.

BEWARE, BEWARE, BEWARE - if I could give a ""0"" rating I certainly would.
Info on contact with Michael & Son Services via phone
We are an 80+ year old couple living near Waxhaw, NC. My name is William (Gene) Childers and the owner of the property involved in this matter is Rachel Kennerley, my companion since 2005.
On Sat, Apr 4, I actually mistakenly called Michael & Son Services to get a water leak under the house repaired. I had found the phone number on their web site. The service man came out around 1:43 pm on April 5 and was here until approximately 4:00 pm but he only did a little over an hour's actual work. I can not cover what all transpired with the service guy due to lack of space.
I checked the T-connection which the service man had cut out and replaced. There is absolutely no evidence of the short pieces of pipe connect to the T-connection were leaking. The leaking is from around the area where the piping is pushed onto the connection, leaking under the piping. I decided right then that I wanted to see what the service man had actually done under the house and that if he had to fixed several other things like he said which caused the initial quote of $500.00 to go up to a $700.00 charge. I thought the $500.00 was expensive but when he told me there were several problems to be fixed I told him to go ahead and fix them.
After crawling under the house on Monday afternoon, Apr 6, and checking the work done by the service attendant I could only see that he had replaced the T-connection but I couldn't see any evidence that he had done anything else. Just thinking about the $700.00 charge for the guy doing just a little over an hour's actual work I decided to call Michael & Son Services on Apr7 around 10:00 am. I talked to a guy who answered the phone and explained the details of why I was calling and told him I wanted to talk to a manager. He said everyone was in a meeting and he would have someone call me after the meeting and that it might be 24 hrs or more before anyone returned my call.
No one called me Tuesday afternoon or on Wednesday, so I called Michael & Son back on Thurs, Apr 9. At around 10:30 am and talked with Bonnie. She said she saw a note for someone to call me and that she would make
Again, no one had called me by Friday morning, Apr 10 so I called Michael & Son again around 10:30 and talked with Bonnie again. She assured me that she had passed the note on to have someone call me. I told her I felt I was being ignored. She finally said that she would try to connect me with someone and put me on hold. After some time on hold the connection was lost. I called back in a few minutes and spoke with another woman telling her the details of my complaint I was emphatic and told her I was tired of being ignored and that I wasn't going to give up and that if necessary I would come up to their office. . During our conversation I told her that $700.00 was entirely too much to charge for a little over an hours work and that the only supplies used was the T-connection and several pieces of small plastic pipe to make the connection. The woman started telling me that they charged different prices for different services but I quickly told her that no one charges that much for a little over an hour's work and the T-connection and short piping might have costs a couple of dollars. She finally said that she would make sure someone got the message to call me
I still had not received a call from a manager on Friday, Apr 10.
It is a shame that this company is ripping people off which is proved by the numerous bad reviews I saw about the company on the Better Business Bureau's web site and the company web site. We feel that it is even worse that they seem to be preying on elderly people like us.

Cynthia H.

If I could give a zero rating I would. NEVER, EVER use this company. Once again, NEVER, EVER use this company. They charged us over $600.00 to fix a pipe and he was not here but an hour. They charged $224.00 for a pex pipe. Homeowners BEWARE! Michael & Sons will RIP YOU OFF!!! Again, Michael & Sons will RIP YOU OFF!!! And 10% would not even cover the tax. RIP OFF! BEWARE, HOMEOWNER!