Michael & Son - Charlotte

Linda M.

Our tech was William Davis. He was very informative and very good at his job. He spoke to my husband about what he did & why he did it even showed pics of our a/c unit. The company before Micheal & sons told us we needed to have some work done, so we bought parts. William said he was sorry we were told we needed these parts because we didnot need them . William was quick and very cordial. this review is from Charlotte, NC

Benjamin N.

We had a ceiling fan stop working in our master bedroom. Scheduled an appointment to have it replaced. The CSR said they charge $69 to come out and a ceiling fan replacement would run about $400. When the tech arrived, I told him what the problem was. He then told us that to even look at the fan/switch would be a $300 troubleshooting fee. When I questioned this he said the fee was non-negotiable but stated a few times he would cut us a break on the work. He proceeded to remove the switch cover, touched the wires with his voltage meter, and told us "" you need to replace the fan and switch""...Which we already knew. So he charged us $300 for 15 minutes to confirm what we told the CSR over the phone. When I called customer service to inquire about the $300 "" trouble shooting fee"" I was told that the electrical team would waive it. The CSR from the electrical team told me she had no authority to waive it but a manager would contact me. We will see if that happens. I have since scheduled the work with another company for half the price.

Robert M.

Made an appointment online two days in advance for 1:00 - 3:30 on 6/7. Appointment was confirmed and received email and text message saying so. Get a phone call 30 minutes before my appointment saying they don't serve my area. Why did they let me book the appointment if that was the case?

K A.

I received exemplary service from the crew of Michael & Son technicians who restored my heat on February 7. They were pleasant, helpful, and explained the work with no condescension.

Karl F.

I found water coming into my house from the main water line. I called Michael and Sons for emergency service, they told me someone would be here between 7:00 and midnight. Towards midnight, they told me no one was available until the next day.
When they came, they diagnosed the problem as a leak in the line leading to the house. It took well over a week for them to come to do the repair work (they showed up late that day). The inspection found multiple things that needed to be corrected. It took another week for them to complete the outdoor work, and longer to come to do the inside work. I would make multiple calls and get no call backs. I made two appointments that no one showed up for, and no one called to say they weren't coming. After finishing the work (which included work on the water heater), there was a drip that they said would probably stop in an hour. It didn't. It took a couple days to get them back out to look at it. I was told the pressure relief valve was failing, and the age of the part meant it wasn't in stock. I would probably have to replace the entire water heater. Two other plumbers told me that the part is standard and readily available. And if I wanted to replace the water heater, they would do it for nearly half the cost Michael and Sons quoted me.

Yvonne L.

I had an appointment this morning from the hours of 8a-10a and ended up calling them around 930a To see what time they were coming out and the lady said the technician was stuck on a job that was taking longer than expected and that she would call me back at 2pm to let me know. I said it's OK he can come later on because I am off work today after canceling my physical Therapy appointment I made time for them. So no call back at 2.. I ended up calling them back and was on hold for 15 mins or more and she said he was still working on same job from this morning, it would probably be late.. I said that's fine how late she said around 7p.. I said ok. She said we can make an appointment for you in the morning I said I go to work tomorrow..then I got a text from them for an appointment for 8a-10a tomorrow..I said no that won't work.
They had put my new air conditioner in back in 2015 and it was never inspected by Mecklenburg County. So after several letters from Michael And Sons saying they needed to get it inspected now I finally got it inspected by Mecklenburg county and they said that there were several problems one main problem was the wiring that could've caused a fire I'm lucky that it did not.
So I'm waiting here to see if they're coming out. Some photos attached.

Kenneth J.

Very unprofessional customer service. I made an appointment for a clogged drain line. Requested line to be jetted.  I got a 8-10am confirmation.  Called at 9:30 am i was told tech was loading equipment and would call with eta. At 11:15 am I received a call saying the don't have a jetting machine but they could get someone out next week two days away. after I told them I was a business and i needed service before start of work week. she told me that appointment has been cancelled. Unacceptable!

Will never refer!!!!!

Ferren S.

The customer service was good and we didn't end up booking with them so I can't say anything about the quality of work, but they quoted us wayyyy high for the work we wanted done. Everyone else came in at half the cost. Even the permit from the city they quoted us at $400, but the company we went with only charged us $80.

Shakir J.

One of the worst experiences I have ever had! I had the displeasure of having them come out to my home to see why my air conditioner was blowing hot air. He came in and went outside for less than 15 mins and came back in and said my coils in the attic are leaking...WITHOUT GOING IN THE ATTIC, and proposed almost 3000.00 to go up and replace them. Then went on to say that I should honestly just buy a brand new system and forget about the repairs. Me and my boyfriend were so upset because it was clear he saw two gay men and figured we were incompetent and he could scam us. I unfortunately paid for Freon to get my a/c working until I could get an actual professional to come look at it. And surely enough it turns out my coils weren't leaking but my condenser had rusted a hole in it and needed to be replaced and he didn't need to go in the attic to see that! The first person just needed to do his job and do an actual inspection of my system which is what I though I was paying for! These are not professional technicians they are professional homophobic scammers!! And I want my money back and I will drag this company on every corner of the internet until I do! Because the way I was treated was unacceptable!

Margaret S.

Jody Best was friendly, professional, and provided excellent service. He was on time , and also product knowledgeable and very business oriented. If recommends work its because it needs to be done.

M. Shirvani