Michael & Son - Charlotte

Yuly A.

I am so disappointed. I had been working with Michael and son's for over a year as it was a well know company in a unknown state, we are from out of town. We had recently bought our home and because we were not ready to move into it we rented it out. Our tenants called with issues regarding the water heater. We decided to call Michael and sons because of the reviews and again because it appeared to be a reputable company. I was somewhat surprised at the manner in which the technician handled the appointment, he called to say I was endangering my tenants and that unless I did exactly what he recommended he would have to call the county but if I decided to wait or get a second opinion he would have to report me to the county right away. I was concerned for my tenants because the house had been bought less than a month ago and i had no idea what the previous owners had done. I also was out of the state and had to trust his words, again a ""reputable company"". Well Almost $9,000 later we had a new heater and everything was up and running. There were some minor issues in the winter which they came and handled right away. So what is the problem you ask? We finally moved into our home (four days ago) and as I tried to set up gas in my name, the company refused, why? because the job was ""poorly and horribly done"", the exact words of the Mecklenburg county technician (Piedmont gas). He was also shocked about the price that i reported we paid and, the cherry on top, he could NOT put the gas as the job had NEVER been inspected and it was leaking which was a hazard. Mind you this job was A YEAR and a HALF ago so my tenants were in grave danger, possible not by us the issues this so called professional had told me over the phone, but by THEIR doing!!!!!! I called the company and explained what had happened, not only did they act nonchalant about it, they said they would send a technician over in a few days. Since I did not let go of the matter, I requested an emergency visit and also requested them to connect me with the regional manager. I am so saddened by all this because I feel this technician took advantage of the fact that i was miles away and literally ROBBED us blind!!!!! do NOT use this company!

Pj O.

Tech came out and install ductwork and unit, in the process removed my insulation and did not put it back. When I contacted the company and spoke to Maurice Noori (manager) claims that it deteriorated or was never there! That was the stupidest thing I have ever heard!. He was rude, condescending, and nasty.( he tends to make up stories as to how the insulation was removed as he went along in the conversation, lots of rambling and nonsense) I have the recorded conversation as proof ! Also, the thermostat is not working and the unit will not shut off and the temperature is at 66 degrees when turn to 73 and 74 on cold days. The company has done nothing to resolve the issue. Maurice Noori is a liar whom story constantly changes as he speaks! I sent pictures of remnants of ripped out insulation and he sent me pictures of ductwork as an attempt to mislead me. When I called Maurice Noori on this, he replied saying""we don't have before pictures! Maurice Noori is a BIG liar! I have the email! I have a detailed recording admitting to wrong doing (tech""s incompetence) as well! Do whatever you feel Maurice Noori,that is your prerogative but I stand by my post. Thank you for calling me by my name because now I know that you know it, will think about it and you'll never forget it. Also,as everyone can see, this is a so-called manager going back and forth with a former customer. WELL done! And I will not continue to stoop to Maurice Noori's level ,I am well aware of his intentions and it will not work. I stand behind my post wholeheartedly and will not delete it. He's banking on the fact that I will.He's nowhere near knowledgeable at his job and constantly pauses to get answers from the other techs.

Mike H.

Had to replace Htg and A/C unit, so I got estimates from several companies. This company was not the cheapest or most expensive. However they talk the talk and I liked what I heard. Some times you go with your gut and hopefully they live up to their name. Very friendly people both Ryan and the installers. Thanls

Jay C.

Paid the $69 + tax minimum trip charge today to learn that it costs $275 for Michael & Son to hang a ceiling fan. Asked the office. ""How much does it cost to hang a ceiling fan?"" They would not not provide an estimate. ""Talk to the tech.""

So they had the tech (Joe) call me and tell me that he could not provide a price nor a price range until he saw the job in person. His ""minimum trip charge"" would apply to any other costs, and that he's got great reviews and he'll be ""on my side"" and that we'd be very happy with his work.

Well now he's seen the job and quoted about double what Home Depot or Lowe's would charge to do the same job.

Some of their customers are happy. Others are not. I'm in the second camp.

Rip off alert. Demand a price estimate / price range before you let them into your home. Or call another company who will.

Follow-up note. After requesting that they reduce the charge from $74 to $29 (their previous price for an estimate), they instead offered to refund the entire amount. Advice stands. Demand a price estimate / price range for a service before you let them into your home. Or call another company that will.

Andrew P.

I had an ac unit to stop working after replacing my other unit last summer. I was expecting the worst. However, Shannon came, flushed my lines and replaced a part to have me back in and running in no time. Kudos to her for her professional attitude and exemplary service. She even went the extra mile and vacuumed my sons bedroom where a little insulation fell from the attic access ladder. She has added to the good experience I have always had with Michael & Son. Thank you Shannon!

Richard G.

These guys are a complete rip off. I called them to wire a pool pump. They basically needed to run a 3ft wire from the pump to the power outlet box which was only a few feet away. $845, you've got to be kidding. This job should have taken about 1/2 hour to a maximum of 1hr, with very little parts/supplies needed. I ended up having to pay $69 for the service call just for them to try an totally rip me off. Very frustrating. I had a quote from an other company to plumb and wire the pump for $250, but I didn't need it plumbed, just wired, so was expecting a fee less than the $250 for the complete job. I did find an electrician to do the job for $100!!!

Jennifer S.

Matt with Michael & Son came to my rescue with a severally clogged drain in the town home we had recently purchased. The first person assigned to our call was unable to come so Matt came. It was getting late on a Saturday evening but Matt worked hard to resolve our problem for a couple hours before it was determined he would need a camera. He left but returned first thing Sunday morning when he was able to see what was going on and then get the clog removed. Matt was awesome and I would highly recommend him to anyone needing these services.

Mina P.

Today was my first time using Michael & Son. It was a great experience. Jonathan came out. He was friendly,walked me through the issue and provided me with multiple options. Once repairs were completed he walked me through everything he had done and answered all my questions.

Dee B.

Gary T was fantastic. He arrived quickly, and identified the issue. He quickly resolved the issue, and notified the restoration company to help with the clean up.

Anna H.

We got very good service from Ryan of Michael and Son. Our air went out on the weekend and Michael and Son's sent two really great guys to fix our Air.