Michael Shaver Plumbing, Septic, & Dirt Works

Andrew P.

Called for a problem with a vent on a water heater at 9 PM I was impressed that they showed up at 10:30 PM to fix the problem. Unfortunately, they did not have the part I needed so they told me they would be back in the morning to fix they problem. However, they never came back. I called them and they said that the part was unavailable and they did not schedule any further service for me. I wasted a whole day waiting for a service tech that never showed up.

Judy G.

Our hotwater wasn't working in one of our bathrooms and some of our faucets had really weak water pressure. I called Michael Shaver plumbing and they showed up the next morning. They were on time and super professional. They gave me an estimate prior to doing work and I was pleasantly surprised with their price. I will definitely use them as my go to plumber now.

Jon H.

The tech, Sean, was prompt and very professional. I was really disappointed that I was charged a ""dispatch fee"" on top of the repair. Paid $297 for a clog less than 2 feet from the sink. Far more time was spent with Sean taking calls than clearing this drain.

Pricing alone will stop me from going back.

Terrell L.

No Hot Water is not a problem for these guys.
In and out quickly, just in time for me to get a much needed Hot Shower.
I'm happy with their cost, communication and repairs, this crew was awesome.
Thank you Mr. Shaver!

Elizabeth C.

We had an emergency plumbing issue and Michael Shaver Plumbing answered the call on the second ring and were at our house within 2 hours! Not only did they fix the problem they helped us learn what caused it so it's less likely to happen in the future. We would have paid any amount of money but it helps they were very affordable. Highly recommend.

Charles J.

We had an emergency plumbing issue the afternoon before leaving for vacation. Michael Shaver Plumbing (MSP) was very responsive, sending out their first available technician (Sean) within 1.5 hours. Sean was fantastic...quickly identifying the issue, providing a cost effective solution and was thorough in getting the job done. We recently moved to the Gallatin area and this was our first experience with MSP. Although I am not hoping for another plumbing issue, but if we do...we are calling Michael Shaver Plumbing and requesting Sean!

Phil R.

They came out in a timely manor, gave us a fair quote for 2 hot water heaters (underneath 3 foot tall crawl space with an even smaller opening) and could do it that day. We liked the service and would recommend them!

Dustin H.

So, I have tried about 4 or 5 plumbers in the Gallatin-White House-BethPage-Portland area and they've all failed to impress me. For one thing, some of them just don't show up. Or they show up, assess the problem and tell me how to fix it (rather than fix it themselves as I've hired them to do--I kid you not). I was beginning to think no plumber in middle Tennessee actually wanted to do any work. Someone recommended Michael Shaver Plumbing and I gave them a call one morning not too long ago when I had a plumbing issue that needed pretty close to immediate attention. I figured if I could get them booked for that I'd get them to address some of the other issues I'd put off from lack of work by above referenced plumbers.
Anyway, Michael himself called me back within an hour of my leaving a message on the company machine on a Sunday. Getting a call back at all was a step up to other local plumbers. He scheduled me for the first thing in the AM to save me a bit of $ (Sunday plumbing is expensive y'all) and his guy showed up even earlier than his estimate and fixed all of my issues in less than two hours. Now, they charge a flat fee just to show up which is higher than some and some don't have such a baseline charge at all--but they didn't charge me needlessly for things I didn't need and they didn't gauge me by suggesting work that needn't be done. They fixed the problems as efficiently as possible and they fixed them correctly. They didn't tell me to do it myself.
So kudos, I found a plumber that knows how to work in Sumner County.

Mind Y.

REALLY NO STARS AT ALL... Charged $3,000 plus to fix the plumbing which was understood, yet took them FOREVER to keep scheduled appointments.
Our lives were on hold for the ""run-around"" treatment. Lost time off of work and other responsibilities that our family had to put on hold. When the job was finally completed, a week later the problem that the company had assured were fixed had returned (or never fixed at all). Called the company back, again with the ""run-around"". Our family had to endure days, weeks without proper plumbing. Then finally fed up we let them know we were taken legal action, the female customer rep was rude, so we exchanged words in which she was very UNPROFESSIONAL, UNABLE TO THE TRUTH, BAD WITH COMMUNICATION. Also to later learn that they didn't do the job correctly. They did NOT even remove the old pipes. They left the old pipes under the house!!! No one should be disrespected, dismissed, nor mistreated especially when the company has been paid what was owed.
Cheaper doesn't mean better. I do NOT RECOMMEND this company. Seriously regret calling this company.... #TotalMess #Unprofessional #Unreliable #Useless #NeverAgain

Lindsey M.

Super professional and fast response time. We called on a Sunday evening and they were out to our house in an hour. The gentleman that arrived was very friendly and had us fixed up in no time. We had a hole in the water line in the wall. I was terrified the cost would be huge and I thought it was really reasonable for an emergency call. Thank you Michael Shaver Plumbing and thank you Larry for coming out and taking good care of us. Definitely will use them again.