MGP Mechanical

DoubleohDerek F.

Honestly garbage company. Had issues with a mini split they found the leak I told them I had a warranty with the company and they insured me when I got the new inverter (outside unit) in they would install it and pressure test it and make sure it's good. Called them when I got it in and now they're refusing to work on the unit.

James R.

Dishonest company. Their quote for a new HVAC unit was more than twice other reputable dealers. That said, they can charge what they want. What was terrible about them is that they lied about 'changes to electrical regulations' in the state yet when asked what changes took place, they couldn't refer to any. This company employs fear tactics to compel potential customer to work with them. When I spoke with their production manager, he claimed my ignorance. Horrible service and dishonest company, stay away.

Jim G.

Don't believe the advertisement on TV, nothing is for free. They advertise specials but never mention them when providing an estimate. Their estimate was $6000 to $12000 over our lowest bid.

Ann T.

So frustrating to deal with this company. They installed it wrong the first time and they had to come out again to do it right. Now on my third visit to try to get things right. I was just told when I set the appointment that I could not be given a window arrival time, but instead needed to set the whole day6 aside for them to show up at their convenience. I will Never buy from this company again. Never.

Cyn P.

I called on a Friday afternoon and asked that a technician come out and give me a quote to fix an issue caused by a different plumber. I was told that the tech that came out would call in advance. Sure enough, Monday morning first thing I got a call and the tech was there promptly. He listened to my request for varied estimates and then offered to email them to me. I was given the option of purchasing my or hardware or not - and that I appreciated.

After shopping around a bit, I ordered the parts and picked them up the following day. Then I called to schedule the repair work. The tech was going out of town, but he put me as a #1 priority and came out the same day. I could not have waited! He was so patient, even when the shut off water leaked and caused him headaches (the city did the water shutoff). In the end, I was completely awed by the technician's standard of work, his willingness to entertain my input, and best of all that he stayed until the job was done.

I will always call upon Signature in the future and will recommend them to others.

Ty S.

I am pretty upset with this company. The first issue was in 2019 of April we bought our house and found that the plumbing needed to be replaced. Our plumber told us they were going to replace the entire outgoing sewer line into the street and also replace our water line. They misrepresented themselves and did not in fact replace the last 2'9"" of orange berg piping at the end of the street. Last year in the fall we began having issues with our sewer lines clogging and the plumber continued to tell me we had to replace our toilet paper and that the end of our line was catching and there's nothing they can do. After 4-5 calls for having our lines snaked, I called TLC who informed me that the orange berg pipe was still existent at the very end of our line and was never replaced. I had TLC replace that.

Then, before I had TLC replace the piping October 2020, we had an AC system installed. The two installers informed me they were moving the air filter to the main floor and after repeated reassurance from the installer I was told the filter was removed under the house and new ones reinstalled above. The city inspector informed me the air filter was still there with the old filter still in it! I called them and finally they came out and fixed it.

At this point I am not trusting this company. I further tried calling them today to follow up on why no one showed to check on the AC unit as someone was supposed to come by this past Friday. I had no call about a cancellation and now I cannot get through to speak to someone when I call their line.

This company has misrepresented themselves and also cost me money.

George R.

i can't recommend this company because they do not get back in contact with us and refused to consider our ongoing issues with our heating and a.c. system since the builder install it. we were told several times that someone would call us back, but no one did. alan garcia did an excellent job explaining our issues with drywall dust in our ducts and equipment done by our builder, twilight homes. all the companies that we have contacted and come to the house about our issues all say this is a preoccupy issue done by the builder. would never purchase any lennox products ever again. we were told it could cost us out of pocket anywhere from $20,000 to $30,000 to replace all heating and cooling and ducts to get rid of our problem. the main issue with signature is no one contacted me as they said they would. had a service contract with signature will not renew and purchase anything from signaure heating and cooling.

Phillip M.

Signature installed 2 air conditioner units for $22,000 2 years ago. Now they decide they won't service the units in the town where I live. ""Too far."" Wow. I didnt live too far when they installed their overpriced system. Very disappointed.

Laura S.

This company was fantastic. They went above and beyond. We had a furnace and a water heater installed. When I had one concern, they came back out to check on it. (It ended up being nothing.) They even swept their work area after they were done.

Jeff F.

Talk about great service.

From the start of ordering service on 12/4 to having service occur it had been handled so professionally. From two calls to confirm and the arrival time of the tech....well done!

Typically you are given a window for a tech to show up, this is typically a 4 to 5 hour window. Signature gave me a 2 hour window and Jose was here early! You have to love that.

Thorough, friendly and professional.

Handled everything and did not state unneeded things.
What did this do, it created trust. Signature is my HVAC company and I have already hired them for spring service.

Thank you Jose and the team at Signature.