Metzger Robert Plumbing

William F.

Metzger today replaced a section of 3"" pipe on the side of our home's steam boiler (the equalizer aka Hartford Loop). They get 5 stars for these reasons:

1. Good quoted price.
2. Showed up 15 min. early to do the work (amazing).
3. Diligently did the work.
4. Work was perfect.
5. Left work area neat.
6. Nice guys, very professional.

Will definitely use them again.

Stefan G.

Finding a contractor can be daunting. More often then not, contractors either never show up for the estimate or never get back with a quote.

That was not the case with Robert. First off, he showed up for the estimate, on time. About a week later he came back with a fair price for the work and good general availability to do it. Permits were pulled, crew showed up literally to the minute on time, and the work was impeccable. I could have not asked for a better job. They even did a thorough job cleaning up. I could barely tell they had been there that day!

In short - if you're looking for someone reliable and competitively priced, don't hesitate to reach out to Robert Metzger Plumbing.

Meagan M.

I have a sani-flo toilet in my basement that got clogged and stopped working a few months ago. I initially used Roto-Rooter to try and fix it (HUGE MISTAKE!! AVOID AT ALL COSTS!!), and after their first $350 ""repair"" stopped working less than a month after the technician came out, they told me I would need to replace the whole toilet for over $1,000.

I called multiple local plumbers who refused to work on sani-flo toilets, until I finally called Metzger Robert Plumbing. They sent a technician (Anthony! Thank you, Anthony!) out two days later, who was able to fix our toilet for $140!! I really appreciate their professionalism, customer service, timeliness, and most of all their affordability. Thank you, Metzger Robert Plumbing! You saved me a lot of money, and now I can pee in my basement bathroom again!!! :)

David A.

After finding my old water heater leaking, I called a friend owns several rental properties he recommended Metzger plumbing. After speaking to them about the existing unit, they gave me quote for the whole job and scheduled the work for the next morning. Arrived earlier than expected, which was fine, looked things over, talked about the options and resolved a problem with the new heaters being too wide by finding an equivalent model that was taller and narrower. From arriving to leaving was just two hours. The plumber who did the work was extremely nice and helpful. Based upon this experience, I would absolutely use them again and recommend them to others.

Charles P.

called Metzger, on Friday, said they would have a plumber out Monday morning. He shows up and looks at the problem, and fixes it without all the b.s. I got from other plumbers who came out and wanted to charge me 250 to 4 hundred dollars more and do this whole big smeal. Anthony came out and looked at it shut off the water, and fixed the leaking in my tub. He did tell me that my tub guts are old and will eventually need to be replaced, but he fixed the washers, and gave it the once over. no more leak. Gave me a 30 day guarantee and was on his way in about an hour. i definitely will call Metzger again for my plumbing problems. Anthony was great, you can tell by his being that he was an up and up guy. Thank you Metzger!

Barbara S.

Robert Metzger plumbing recently replaced my garbage disposal. Even though it was a small job, they were willing to do it in an efficient, timely, and courteous manner. I couldn't have been happier with the service, and I would recommend them to anyone.

Laurie E.

I am very pleased with Rob Metzger's plumbing service. I am a property manager and hire him from 1-5 times a month. Him and his team are VERY reliable, friendly and can usually get to a repair the next day.

E M.

I have relied on these guys for a variety of issues from the very small to ""rain"" in my kitchen. Always friendly, prompt, helpful and informative. I call them first every time!

Keegan R.

Please read to save yourself a lot money, frustration and grief.

Rob Metzger and his team are the most unprofessional, incompetent and unethical plumbing contractors I have ever worked with. If there were an option for ""Zero"" stars, I would have selected that - this is a brutal review but an honest one.

Rob was hired to rough and install vanities, toilets and shower fixtures for a home renovation after our original plumber had to be let go for not securing proper permits. Rob came out to the job site just a few hours after being called. He was quick to secure the proper permit for the job and started work shortly after. He said he would ""make right"" everything the original plumber didn't do. I thought we had found a great match. However, my excitement and high hopes were short lived.


UNPROFESSIONAL
* During the course of the project, two different plumbers he dispatched to the job left with a promises to return on several occasions with unfinished work and never showed back up. This became standard practice after about a week of starting the job. This caused several delays in finishing this project. Rob kept pulling his guys off the job to take care of ""other plumbing emergencies."" Apparently our job and the $8000.00 he was bing paid weren't important enough.

* Rob himself, used vulgar and profane language in front of small children and out of town family and guests - he had to be confronted to ask him to refrain from using his vulgar language and volume in the home.

* One of his plumbers sent me several inappropriate text messages during the project. That particular plumber was asked to stop sending these offensive discriminating texts messages yet it continued until the day that plumber was asked not to return to the job site.

INCOMPETENT
* Rob could not locate the master shut of valve for the house. One of the casual laborers on the job had to show him where it was.
* Completely ignored manufacturer's instructions and specifications for installing vanities and hardware. As a result, they improperly roughed (ran pipes) bathrooms causing the need to remove freshly installed tile (this happened several times) and required reinstall once the rough in was corrected (by another plumbing company).
* Refused to take credibility or responsibility for his errors, which resulted in thousands of dollars in repairs.
* Disregarded personal property - dropping his tools and fixtures on freshly laid floor tile causing damage the required rework to repair and replace tile. Damaged two expensive bathroom faucets. One of his plumbers dropped the shower diverter onto the tile floor, breaking the tile and damaging the diverter. Diverter had to be re-chromed. Spilled a bright purple PVC bonding agent on the side of the natural stone vanity causing it to have to be professionally buffed and polished to remove stain. Improperly installed the shower pan floor in the master bathroom. His resolution to fix the error was to shove pieces of slate under the shower pan. My general contractor decided to fix it himself to eliminate any further delays. After shower pan was installed, the general contractor informed the plumber not to touch the shower pan until the thin set/cement had cured and set. The plumber tried to install the drain prematurely, causing the shower pan, to once again, be off level.
* Installed a shut off valve to an outdoor water supply along an exterior wall, then a week later the pipe burst. The new plumbing company informed us that you cannot install a shut off valve anywhere near an exterior wall. It defeats the purpose of eliminating the pipes from being clear of water after shutting them off.

The list goes on. There is not nearly enough room on this review to site all of their errors and mistakes.

UNETHICAL
* After several and long group discussions on how to fix the errors that his company caused, Mr. Metzger agreed to forego the $1500 balance that was owed to him for the work in order to get everything fixed and operational. After another week of work, and his employees walking off the job because they were not competent enough to install the plumbing fixtures, Rob refused to stick to his word to finish the job. He then insisted that in order to return that he would now require the $1500 plus an hourly rate of $115/hour to finish all unfinished work. He then threatened to remove his name off the plumbing permit.
* Blamed every other contractor on the job for his mistakes and denied damaging fixtures that his plumbers worked on. They were the only ones touching any plumbing fixtures.

Again, there is not enough room to detail everything. In the end we had no other choice but to hire another plumber to fix all of his mistakes. After labor and repairs to damages caused by his plumbers we were left with a total cost of over $6000.00.

Do not hire this plumber.

Stephanie O.

Rob came during the freezing cold week when everyone's pipes were freezing. He completely fixed my kitchen sink and drain issues and explained everything he was doing and why he was doing it. He took the time to make sure everything was working properly before he left. Even my mom liked him. I'd definitely recommend him to anyone with plumbing needs.