Metz Plumbing & Sewer Lining

Sue B.

Do Not Hire This Plumber.  Rob Metz of Metz Plumbing & Sewer Lining came to our home Friday, Feb. 12th to confirm we had a leak on the main water line coming into our house.  He surveyed inside and outside of the house and confirmed there was a leak and he could fix it.  A contract was signed Tuesday, February 16th and the repair would be made Friday the 19th.  He also advised us to hire American Leak Detection so the exact location of leak could be pinpointed.  We did hire this company.  However, they were not able to pinpoint the exact location of the leak only the area.  They also determined that we were losing 300-400 gallons per day and would turn off our water at the curb.  After all Rob was coming the following morning to make the repair.  We could handle being without water for 24 hours.  An hour before he was scheduled to start our job Rob called to cancel.  He had a host of reasons why he was cancelling but we later surmised it was because he NEVER NOTIFIED PA One Call in locating the underground utilities at the dig site.  His new time frame to start our job was February 24th.  Later that afternoon Rob called once again with another round of excuses and postponed our repair indefinitely. I was dumfounded.  He said he would now need the weekend to think about our job and would call us first thing Monday morning.  I reminded him we had a signed contract with him to repair our water main line that day and American Leak Detection had turned our water off.  Rob replied that turning the water back on was an ""easy two second fix"".  He never showed to turn the water back on.
Monday morning came and went.  No call from Rob only an email from Jenn, his wife, asking if we hired another plumber.  Seems Monday morning Rob FINALLY decided to call PA One Call as to the location of the underground utilities.  At that point they notified him another plumber had already placed a ticket for our job site. Jenn's email stated that we should feel free to hire another plumber if we felt the need to do so and that is exactly what we did.
Metz Plumbing & Sewer Lining misrepresent themselves as a plumbing company handling all plumbing needs.  Seems sewer lines is their specialty and if that is the case then it should be stated as such.  We had a signed contract with him to find and repair the water main leak on Friday, February 19th.  He obviously had no intentions of honoring that contract and he left us stranded without water for (4) days. He also led us to believe he was coming Friday afternoon to turn the water on and never showed.  After all it is an ""easy two second fix"".
For all the above mentioned reasons DO NOT HIRE Rob Metz to do your plumbing needs.  It has been our personal experience that Rob is not experienced in these matters and by no means is he professional.

Chad M.

Our home in located in Forest Hills and we got the unfortunate news tree roots broke our sewer line outside the home. Just so happened to be under the 33 steps we have leading to our home.

I reached out to Metz Plumbing; I have to say this was the best experience I have ever received working with a contractor. From the communication Jennifer and Rob provided upfront and through the process to the actual work being done the Metz team did what they said were going to do and was a breath of fresh air to deal with.
10 out of 10 stars!!!

Harry K.

Rob and his team did an excellent job on my new sewer liner. They were very professional from start to finish. Jenn is a great communicator and very knowledgable as well, which made the whole process go super smooth. If you need a sewer liner, look no further!

Regis K.

We had a leak in our clay/terra-cotta sewage system at our restaurant and Rob and his crew did an incredible job adding a liner system on our entire main line. They kept things very clean seeing they had to enter the area through our kitchen to the limited access crawl space to the pipe. They completed the job a day early, which was greatly appreciated so we could re-open and get back to business quickly with only one day closed for repairs and cleaning. TOTALLY RECOMMEND METZ and their prices are more than competitive, they are GREAT!

We also Metz for our annual back flow tests on the restaurant and other properties we own...

Jasmine T.

I recently had a sewer line replaced and I really appreciated the professionalism, friendliness and hard work of the entire Metz Plumbing team! Rob and Jenn Metz were always available for any questions or concerns that I had. They did a great job at getting the line replaced and being timely in doing so.

Joan W.

Always get a 2nd opinion. ALWAYS!!
Then you will know how good (Very Good), your 1st choice is/was.
Metz Plumbing saved me $7,ooo to start. Rob surveyed the whole situation. Running the water thru the sewer system to check for THE
leak (Sewer Pipe). Running cameras thru the Sewer Pipe from a few entry points, for confirmation. The break was between my house and the City's Line. It was outside the basement, thus $aving $7,ooo on tearing up the concrete basement floor (2nd opinion). Rob Metz was there start to finish, AND worked along side his team. From shovels and picks, to follow-up calls on if I was satisfied? Rob Metz does it all. Total Satisfaction!!

Walt K.

Our toilet backed up yesterday morning. Today I called these guys and they had a plumber here within 30 minutes of my call! That NEVER happens!! Our simple clogged toilet turned into a major plumbing problem due to the way our sewer line was put in years ago but the Metz men kept on working. They were on our roof in the pouring rain to snake out the drain through the vent pipe, they were in our basement trying to break a 60 year old trap free and in the bathroom going through the toilet. They kept us updated on every step of what they were doing, what the next steps would be, gave us advice and asked our permission. The clog would NOT budge but they kept at it and finally broke it free. Due to the clog, there was water damage to our game room (not caused by them) and they had the name of a restoration company, spoke to them for us to tell them exactly what happend, walked us through the insurance claim process AND the bill was ridiculously reasonable!! I can tell you; these will be the only plumber I ever call in the future! I can't say enough about how appreciative we are to their team!!

A Y.

They took forever to come out and the lady on the phone was Extremely rude and unprofessional but the plumber that came out was very nice and helpful and did a great job.

Spirited R.

I had a leak from my sewage system attached to the house. The pipe lowered and broke off of the existing pipe. I called a couple other places first and they said in a day or two. I found Metz on Yelp and had nothing but good reviews.

The lady called me back this morning. She was quick to return my call, nice and said between 10 AM - 2 PM. The guy came out and was nothing but professional. He assessed the issue, came up with 2 solutions, and I chose the better solution. He provided me some suggestions for putting the gravel back into the hole. He was very professional and helpful.

I will use these guys again. It's hard to find professional, and quick plumbers around.

David B.

We had sewage leaking inside and outside of our house. The whole line needed to be replaced, which was an extremely difficult job because our line is in an area of our property that is inaccessible to power equipment. I had a different company lined up to do the job but they quit returning phone calls at the last minute. The water company actually called Metz because of his reputation for doing good work with them. (Side note: if you have the additional insurance on your water and sewer lines through the water company, you can request Metz to do the work when you call in your claim.)

Metz and his crew took care of everything. His communication through the whole process was top notch. He told us exactly what to expect for every step of the process. He also gave us a few phrases to use and phrases to avoid in order to put in a home owner's claim on part of the work. He and his guys were all great people. They were all courteous, positive, and hard-working. The work they did was outstanding. Robert wouldn't leave until he was sure that I was happy with the work and didn't have any questions. I will not hesitate to use them again if I need a plumber.