Metropolitan Sewer Service

Janet F.

I thought I had a problem with my 100 year-old sewer. Another company was hydro-jetting the slow-to-empty storm drain, and forced raw sewage into my basement. They charged me $2k, were freaked out, said that I had a big problem, and wanted to dig out a side sewer clean-out and replace the pipe. I asked Parnell to give me a second opinion, and he scoped my whole system, and found no blockages. He saved me a lot of worry and cost, and I was able to get a partial refund. And, he didn't charge me a penny. I was so relieved!

Jason P.

We recently had a side sewer replacement project performed at our home in the U District. Upon recommendation, I contacted Parnell at Metropolitan to come out and give us a bid.

After a brief, and a bit confrontational conversation, he agreed to come out to look at the project. Which he did within about an hour. At that point, he stated he'd be sending someone out with a video camera to scope the line either later that day or the next day and would then provide an estimate.

We waited for the guy to show up and he never did - on day one or two. We also called Parnell and left a message which went unreturned. No communication, no apology, no explanation.

Based upon my brief experience with Metropolitan they completely fail in the customer service department. They may do quality work but we'll never know. Not recommended.

Alton S.

I was having trouble with one of the large plumbing companies in the area attempting to charge an excessive amount for a sewer repair and called Metropolitan based on a referral.

Parnell came out within a couple of hours and gave me a very reasonable quote. His team showed up early the next morning and had the repair complete in less than an hour. The permit was secured and the inspector indicated a job well done.

Problem solved for less than half what the large company was trying to charge!

Rose L.

Metropolitan Sewer come highly recommended for sewer/pipe/flood issues. They correctly diagnosed the problem, knew how to solve it, worked with us while we worked with the city council on the issue providing reports and advice. They are reasonably priced and very reliable and helpful. Problem diagnosed, solved and remedied so we never have to suffer the flooding of our home with city sewage and storm water ever again!

Mary C.

I don't want to tarnish their work reputation, they may be very good at what they do. I didn't hire them. They've been working across the street from my house for several weeks on a sewer job and the workers are extremely loud and raucous; lots of yelling and laughing and kind of crude stories that I can hear even through my closed door/windows. They also leave a lot of mud and dirt behind on the sidewalks for me to wash off. I know I sound like the crabby lady down the street--and maybe I am? But I just think if a large crew of workers are going to be in a neighborhood for an extended period of time they should be more aware of the neighbors, and also clean up better when they leave for the day. End of cranky complaint.

Reid S.

Metropolitan Sewer Service saved us from a huge unnecessary expense! We had hired another company to add a clean out access pipe to the main sewer line. That other company made a video of the main sewer line and then used the video to try to convince us to add a liner.

We paid $8,000 for the first job. The (nameless) other company quoted $13,000 for the second job.

We told them we wanted to get another bid. Then they pressured us, saying they would be filling up the excavation hole the next day if we did not accept their bid and took the video of the sewer line with them when they left for the day!

We quickly called other plumbing companies and, very fortunately,one of those we called was Metropolitan Sewer Service. They came immediately. Without charge, they made another video of the sewer line and showed us that the pipe was completely normal. Saving us from a completely unnecessary $13,000 job.

Thank you Metropolitan Sewer Service!

Brian A.

I am sure these guys are great at sewer repair, but I wouldn't call them for a plumbing issue.

When I called them it was unclear to me what kind of issue I had: Sewer or Plumbing, since it had to do with getting sewage pumped to the city system. It turns out it was a plumbing issue.

The guy they sent had never worked with plumbing before - he admitted it when he opened the cover and said ""This is out of my league"". By just pure luck the issue seemed to go away when he was here, but it was back within a few hours. I eventually had to get an experienced plumber to replace a burned out ejector pump and check valve.

They ended up charging me for the house call (equivalent of nearly $500/hour) even though the guy literally did nothing except look in the hole and spray some water. I understand I need to pay for someone's time - but when the person they sent admitted he didn't know what he was doing with a system like mine, I figured they cut a customer and yelper a break.

Two stars for friendliness...and because he said he felt bad for charging me when he left.

Saul C.

My insurance company sent their plumber to check out my toilet, which was backing up. That plumber said the sewer line needed to be re-dug and that the work wouldn't be covered by my insurance but that he could do it for $9k. I said no and called Metropolitan. Parnell answered the phone and came out in an hour to view the situation. He said he could get one of his guys to try clearing the sewer line out with blades. He said if it didn't work, they wouldn't charge us. He guessed that Metropolitan could do the work that the first plumber had described for approx $2.5k. Wow! A lot cheaper

The next day Parnell and his guy both came by. They had called ahead to let us know that the last job was taking more time which I really appreciated. They bladed the sewer and solved the problem in about 20 minutes and saved me a bucketload of money! They were professional, helpful, communicative, tidy and clean.

david d.

I contacted them on the phone for estimate of side sewer replacement. Some sewer services would not even return the call. Some howled how busy they were and I would be lucky to get anybody to do the job. They came in with a competitive bid. They did not give me the run around and added possibilities like some of their competitors. They gave me a date, they were very professional, right on time, did a great job, cleaned up after themselves, and everything looks like they were never there. I highly recommend them and would use them again in a split second. Thanks to Parnell, Jason and Scott. You guys are the best.

Sierra L.

Great company, great service, great value!

Our main line backed-up into the basement, we had to call an emergency plumber to get water to start flowing again. Turns out, there was a break in the main line, about 4ft out from our house. The emergency plumber quoted us over $4000 to fix the break! I called a couple more companies when I came across Metropolitan Sewer, they were quick to come out and give us a quote (in fact, they were a little early for their schedule time slot), very friendly and definitely knew what they were talking about. Their quote was less than half the quote from the other guys!

I was especially concerned because the break was very close to our Japanese Maple tree and I really did not want the tree to get hurt. The other companies (including the original plumbers) did not seem to care about the tree. I was about ready to dig it up myself! Metropolitan Sewer was very understanding about the tree and said they would work around it.

Metropolitan Sewer did a great job! You can hardly tell they dug a huge hole in our front yard, the ground looked so undisturbed! I will always recommend these guys to our friends, family and neighbors now!