Metro-Rooter

W K.

We had an emergency back up at our home. Metro Rooter was able to get to our home within an hour. The plumber, Abdul, was extremely kind and professional. He found and cleared the clog that we knew about. He check the entire home for any additional clogs. The cost was reasonable - no hidden fees. We have a Metro Rooter magnet on our refrigerator door. We would not call anyone else. I recommend Metro Rooter to everyone.

Robin M.

We contacted metro rooter because it was the only place we could find that had a camera able to inspect the sewer line at a 1954 house we were trying to purchase on Amelia island . Donald came out within a day or two which was imperative for our short inspection period . He was courteous, knowledgeable and gave us an estimate for repairs should we decide to purchase. When we closed on the house he came back and got all our repairs done in a timely fashion . Would recommend him highly ! Thanks !

Joe V.

I have used Metro Rooter for nearly 20 years. Each time I concede defeat and have to call a pro, I rifle through the phone book and more recently online to find the best and most economical. I always end up recalling my last experience with Metro Rooter and calling them first (and last). They always arrive sooner than expected, worked feverishly and fixed the problem properly....and always at the minimum price. Metro Router continues to earn my trust and my respect.

Gail R.

We called at 6:30 this morning and were charged a premium for same day emergency service. There is something wrong with our septic and we cannot use any toilets. With 7 people in the house, that is rough. I never heard anything so I called at 2:30 and was told that they overbooked and couldn't come until tomorrow. I wish they could have at least had the courtesy to let me know earlier, so I could have tried somewhere else. I will never call them again.

Barbara P.

I seldom ever have plumbing problems at my home. But, today was a real exception, I have a septic with pump and float. Had no idea where my septic was, as I was not told when I purchased the house 2 years ago. I would give Juan 10 stars if they had 10. He went above and beyond, located the septic tank in just minutes, It was a very hot day and the sun boiling down. He just kept working like a machine. He was such a nice man, had an answer for every question I asked of him. Thank you Juan and Metro Rooter for your prompt service and handling my urgent plumbing needs.

susan s.

I need a pump out because my septic tank is overfull which means toilets won't flush, drains don't drain so I cant use my plumbing at all. These people were supposed to be at my house on Monday morning, they kept stringing me along all day and finally said they would be there the next morning. Next morning, they said they had an emergency with JEA and had to send ALL their people to help. turns out it was a scheduled tie in with JEA. Once again they kept stringing me along all day making me think someone was going to come. Tuesday afternoon I called and spoke to a man who told me they would be there the NEXT DAY AGAIN!!!! I told him not to bother and have called A1 septic. I was down all weekend and now thanks to this unresponsive, inept company I have been down another 2 days. thanks for nothing and may the fleas from 1,000 camels infest your crotches and your arms be too short to scratch.

Rita G.

I used to love this company. They would come out to pump my septic tank and sometimes send a plumber with the tank guys to handle any other issues I had to save me an extra service charge. They were purchased by Wind River Environmental recently and must have some serious communication problems. I have tried for 3 weeks to get my roof vents snaked and new screens installed as I am selling my home. The first time nobody showed in the morning as promised, I called them mid-day and was told they had a tough morning but would be out in the afternoon. I called them at noon the next day and cancelled as I had a realtor showing the house that afternoon and didn't want the plumbers to show up while that was occurring. A week later I called to reschedule and they did so with an apology. That appointment day came and went and they didn't show. I called them back the next day (Friday) and found out that nobody at dispatch had put me on the schedule. They apologized and promised to come out on Monday. It is Wednesday and nobody has come by or called me to let me know if there was a problem. Three strikes and they're out. I shouldn't have to call them and play """"Where's Waldo?"""" with them. I have another plumber now.

Renee S.

I contacted this company to give me an estimate based on the findings of American Leak. They didn't show up, and called an hour after the scheduled time to inform me they didn't need to come into the home for a slab leak. The problem was it wasn't a slab leak, but a very tricky leak between a portion of the home that was both on and off grade. The house is approaching 100 years old, and has been remodeled many times. The report from American Leak was e-mailed to them.

Twankay ..

DON'T USE FOR EMERGENCY SERVICE!!! We had metro-rooter come out to our house Thursday night for an emergency call. I was out of town for work and my wife had a plumbing emergency so we paid for the emergency call. They came out and snaked our main drain outside the our house. The plumber was there for only about 5-10 minutes, he never came inside to inspect the drains. Thought the problem was fixed and next night same issue. Called metro-rooter again was told that tech would not be out till after midnight. Cancelled call till Saturday then was told no one could be out till Tuesday even though we paid for emergency call. Was told by lady who answered the phone that they don't come out in the dark to do service even though they came out the night before. She said sorry nothing they can do till Tuesday. Very disappointed and would never recommend.

April J.

Metro Rooter technicians are amazing. Very professional, friendly and knowledgeable. Had an issue at the job and they came right away to help. The technician was very honest about the work that was needed to complete the job and did not try to offer anything extra or withhold any information in an effort to get more money out of us. They were able to get the job done and also offer us tips to prevent future issues. I highly recommend Metro Rooter for all of your plumbing needs!