Metro-Rooter

Scott D.

My septic alarm started going off last Thursday. I called Metro Rooter because I have used them in the past. They came out on Saturday to do a pump out and find the problem. The sump pump that they installed 2 years ago had stopped. I have tried for over a week to get them to come back a fix the pump. I have been hung up on by customer service and stood up after telling me someone would be here. They didn't even do a complete pump out because they never pulled the filter and cleaned it. I'm shocked and how bad this company is. They did manage to bill me very quickly.

Jeffrey C.

I wish I had read the reviews first. This company is AWFUL. I called them because my lift station alarm was going off and a neighbor said they """"USED"""" to be good. They sent out two service guys. After almost an hour one of the gentlemen stated that he could not fix the problem but that he would disable the alarm and come back within 48 hours with a plumber and a camera. Three weeks have now passed. No one has returned to finish the repair. My alarm is still disabled so if there is a real problem I will not know until sewage has overflowed into my yard. Not one time have they called me to follow up. I have called them at least six times and received multiple excuses and two separate appointments which no one bothered to actually show up for. One customer service rep actually told me their company had a more important job that came up so they sent all their staff to that client. I was low priority. For THREE WEEKS??? Find another company.

Sherrie P.

While we were pleased with the septic pump out, we were told we needed a new tank and drain field to the tune of $11,500. We got the town inspection done and that was the last we EVER heard from Metro despite several phone calls and emails. I would never recommend this company. Now we have to start all over again and find another contractor.

John A.

Almost as if the right hand does not no what the led hand is doing. Called for a pump out, worked out fine. Called for a plumber worked out fine, had to call them back for the same thing went on a road trip. Had the same when we got home. Called for a plumber they said they do not send out plumbers. On hold for 25 minutes. Then I hung up. Found someone else to do the work.

W K.

We had an emergency back up at our home. Metro Rooter was able to get to our home within an hour. The plumber, Abdul, was extremely kind and professional. He found and cleared the clog that we knew about. He check the entire home for any additional clogs. The cost was reasonable - no hidden fees. We have a Metro Rooter magnet on our refrigerator door. We would not call anyone else. I recommend Metro Rooter to everyone.

Robin M.

We contacted metro rooter because it was the only place we could find that had a camera able to inspect the sewer line at a 1954 house we were trying to purchase on Amelia island . Donald came out within a day or two which was imperative for our short inspection period . He was courteous, knowledgeable and gave us an estimate for repairs should we decide to purchase. When we closed on the house he came back and got all our repairs done in a timely fashion . Would recommend him highly ! Thanks !

Joe V.

I have used Metro Rooter for nearly 20 years. Each time I concede defeat and have to call a pro, I rifle through the phone book and more recently online to find the best and most economical. I always end up recalling my last experience with Metro Rooter and calling them first (and last). They always arrive sooner than expected, worked feverishly and fixed the problem properly....and always at the minimum price. Metro Router continues to earn my trust and my respect.

Gail R.

We called at 6:30 this morning and were charged a premium for same day emergency service. There is something wrong with our septic and we cannot use any toilets. With 7 people in the house, that is rough. I never heard anything so I called at 2:30 and was told that they overbooked and couldn't come until tomorrow. I wish they could have at least had the courtesy to let me know earlier, so I could have tried somewhere else. I will never call them again.

Barbara P.

I seldom ever have plumbing problems at my home. But, today was a real exception, I have a septic with pump and float. Had no idea where my septic was, as I was not told when I purchased the house 2 years ago. I would give Juan 10 stars if they had 10. He went above and beyond, located the septic tank in just minutes, It was a very hot day and the sun boiling down. He just kept working like a machine. He was such a nice man, had an answer for every question I asked of him. Thank you Juan and Metro Rooter for your prompt service and handling my urgent plumbing needs.

susan s.

I need a pump out because my septic tank is overfull which means toilets won't flush, drains don't drain so I cant use my plumbing at all. These people were supposed to be at my house on Monday morning, they kept stringing me along all day and finally said they would be there the next morning. Next morning, they said they had an emergency with JEA and had to send ALL their people to help. turns out it was a scheduled tie in with JEA. Once again they kept stringing me along all day making me think someone was going to come. Tuesday afternoon I called and spoke to a man who told me they would be there the NEXT DAY AGAIN!!!! I told him not to bother and have called A1 septic. I was down all weekend and now thanks to this unresponsive, inept company I have been down another 2 days. thanks for nothing and may the fleas from 1,000 camels infest your crotches and your arms be too short to scratch.