Metro-Rooter

Kathryn L.

Called Metro Rooter to clear out my septic tank on a Saturday morning expecting to have an appointment days later. They sent a truck straight out and had everything pumped out by 10 am! The service specialist George was polite, friendly, and very professional. Price was right. All in all a very good experience considering.

Kristin H.

I've used Metro Rooter twice for my septic... no wait, three times. First was a septic inspection when we purchased the home, then a few years later to fix a malfunctioning item in the tank, then again a few years ago to make sure all was well (it was, they just needed to cut out some tree roots). I think most people forget about their septic system until it doesn't work, but we really try to be proactive around our home, so we've never had a big problem and Metro Rooter has always served us well. They responded promptly when we called, told us exactly what they were doing, and have always been professional. Wouldn't hesitate to recommend Metro Rooter!

Makesha J.

I'm a fool . . . hee-hee! April 21. Our commode was not always refilling after being flushed. Sometimes it did, sometimes it didn't. It had something to do with the flotation device within the tank. As a member of our family was having a birthday on the 23rd, I was concerned because guests were coming over, and at least one was spending the night. We called three plumbing companies that we had used before, but none was available. We called Metro Rooter. They sent someone over within a couple of hours. (Have you ever had misgivings when speaking to a repair man whom you've never met?) I showed him the problem and mentioned that we also had a leaking faucet in our other toilet. His labor quote was over $200.00 (I forget the exact amount). I also mentioned that the toilet that was not always flushing and needed to be plunged. He added an additional $75.00 to the $200.00 + for snaking the commode. After he had finished in the first bathroom, he told me that he could not repair the faucet in the second bathroom and that I needed to buy a new faucet. I said I would. He told me to let him know when I had purchased the faucet. He left after approximately forty-five minutes of his arrival. He had not billed me at this point. I went to Lowes and purchased an on-sale Pfister for approximately $120.00. When I came back home, I used the toilet that he had repaired, and the lever became stuck, which caused the commode to continue to run. I manually dealt with it and made note to inform the repairman. When the repairman came to install the faucet, I told him about the lever becoming stuck. He responded, """"You should have told me before."""" I told him, truthfully, that it hadn't happened before. He said it needed replacement parts to the lever, which he had in his truck. He installed the new parts. Then he installed the faucet. Total cost $393.25. Let me repeat that: $393.25. I paid while reprimanding myself for my foolishness. This is not over: Within five days of the service, I'm plunging the toilet. I get that . . . I'm a fool. Within seven days of the service, it's discovered that the sink is leaking. It appears to be the drain of the newly installed faucet. We remove everything from under the sink and call Metro Rooter. We asked for a different repair man to be sent. We are told -- led to believe -- that it will be repaired without charge. The new repair man arrives, examines the sink and says that the faucet is probably faulty, and that Metro Rooter is not the source of the warranty. I needed to return the faucet to Lowes and exchange it for a new one, which would be installed for $135.00. I said goodbye. (I still hoped Metro Rooter would reconsider, which is why this review may seem late.) The sink still drips. The toilet still must be plunged. We are saving for a different plumbing company to perform the repairs. I was a fool . . .

Tim C.

Called metro rooter to have septic pumped out and everyone I dealt with was friendly and understanding even though I rescheduled at the last minute. Keith was great! I had no clue where the septic was located. Keith found it pretty quickly but the lid was grown over with huge oak tree roots. Took him over an hour of digging and cutting roots just to access the lid. Hard work on a hot Florida day and he had a great attitude throughout.

Malorie R.

Terrible service!! Can't be trusted to complete the job they were paid to do!! Last year prior to buying a home, I had metro come out to inspect and empty the tank. This year I start having issues, and over $600 dollars later I find out they never emptied the solid tank. I call manager multiple times, and never receive a return call. I'm offered $50 off this last bill which was mostly labor, due to their poor job the first time!!! Extremely poor service!! Unacceptable!!

Elaina T.

Called to asked for a Quote on a repipe job and he shows up late then, quotes me double what everyone else in town quoted, then drops an """"Inspection Fee"""" on me for his time. I didn't need an inspection, I needed to know how much a repipe costs. Bunch of Crooks!!!

Bob G.

DON'T USE FOR EMERGENCY SERVICE!!! We had metro-rooter come out to our house Thursday night for an emergency call. I was out of town for work and my wife had a plumbing emergency so we paid for the emergency call. They came out and snaked our main drain outside the our house. The plumber was there for only about 5-10 minutes, he never came inside to inspect the drains. Thought the problem was fixed and next night same issue. Called metro-rooter again was told that tech would not be out till after midnight. Cancelled call till Saturday then was told no one could be out till Tuesday even though we paid for emergency call. Was told by lady who answered the phone that they don't come out in the dark to do service even though they came out the night before. She said sorry nothing they can do till Tuesday. Very disappointed and would never recommend.

Sarah S.

Just had Metro-Rooter come by and inspect my septic system since I found water (real smelly) running out of my drainfield. This is not good. Kyle came out and dug up parts of my septic and indicated I have problems. Bad drainfield. We discussed options - most of them expensive. Kyle suggested some possibilities to explore and was quite helpful. You should see the number of positive reviews on Google for these guys. I was not disappointed. We shall see where I go from here. Maybe I'll have to pee in the bushes!

Ed C.

I called Metro rooter and asked to have my tank emptied. I asked if after he emptied the tank if he could tell me if the elbow that comes off the pipe to the leach field was there since I just had this tanked emptied a few months ago. Also if he could mark the pipe with a stick in the ground. They said he would and that he would call me before he got there. None of this happened. He did empty the tank and cracked my lid in half while doing it. I called and complained. They said there was nothing they could do about it. But they would sell me a new lid if needed. Worst customer service.

Jerry Y.

Been doing business with Metro Rooter for 13 years thru 3 companies. They used to be top notch & unmatched. The past year has seen them dwindle off. The Customer Service has gone away. I feel that they think they are doing me a favor by servicing my commercial buildings. I know them and have spoken with each of them over the years and have to say my last conversation with John the Service Manager has left me cold. I have been waiting a week for a repair to a hot water heater. Was told the parts were overnighted. Saturday the plumber working on my water heater told me """"he could not repair it"""". Now here I am going to work tomorrow morning in a medical office building a week later having to explain to Drs and medical staff that we still do not have hot water. John I hope you learn to treat your customers with a little more respect. Especially a customer of 13 years.