Metro Plumbing Heating & Air

Linda B.

Very disappointed in Metro. Called because we had a clogged toilet that was pouring into our garage. Sent someone to check it out and all he did was try to sell us a product for toilet. Also quoted other jobs we had asked about. We questioned about the repair to the toilet only to be told that someone else would have to come out the next day. Needless to say we called another company and repair was made same day. Watch out for their charges. They are insanely high.

Richard H.

Did my HVAC and plumbing. Very combative when the work wasn't completed/ wasn't right. WAYYYY overpriced. They have a few good guys who want to do right, but management that's hell bent on screwing people.

Sherry P.

I would never recommend metro to anyone! They were going to charge my elderly mother $3,700 to change out her water heater and regulator. OUTRAGEOUS! When they were asked to leave, they said that their hourly rate is $500! Absolutely ridiculous!

Joe R.

$$$$$ EXPENSIVE! $$$$$ This is a premium membership repair company that can get work done ASAP but you WILL pay 3-5 times the average price. You may be advised to replace something that isn't broken or buy a whole new unit when you don't need to. You are paying for the advertising and a company to post fake account 5 star reviews.

Case in point: our A/C unit started failing in +95° heat in Chattanooga during August 2023. I suspected it just needed to be topped off on refrigerant and checked for leaks. The first tech unplugged the drain hose but didn't bring any refrigerant or equipment to service the unit. He did recommend and scheduled a cleaning. The house was hot within 24 hours and they were called again.

The second tech quoted us 1K to recharge the unit and do a leak test. Our house didn't cool down at all and they recommended replacing the compressor at $5700, which might work, or replace the whole unit.

A salesman named Tommy arrived the same day at 530 during dinner and does his sales pitch to price out a new unit and didn't leave until 930. We tell him our budget and he goes to his vehicle to work numbers. His first of six bids was almost 20K. His lowest bid was 13K. He didn't mention brands. We thanked him for his time. (Constructive Criticism: When the customers tell the salesman that the husband is a full time student and the wife works for NASA, don't ignore the wife and only speak to the husband.)

Knowing this is high we called a couple other companies for estimates. A tech with almost 20 years of experience arrives and does the diagnostic. Our A/C unit is in great shape and only 5 years old. There is nothing wrong with the compressor. He installs refrigerant and the house immediately starts cooling. The test he performed clearly showed a leak in the interior evaporator coil. The bid to replace that was less than 4K. The cost for the labor and refrigerant was $319. The cost to replace the unit with a Maytag was under $9K

Buyer beware. Do your research and understand that upselling to replace rather than fixing the problem can be common.

Bill L.

We scheduled our annual air-conditioning check up. Jeremiah was the technician who came out Jeremiah was the technician who was who came out to provide the service. during his inspection, he found a gas leak. He was able to call for assistance and a change the valve preventing any further damage. he was on time and courteous and professional. It was a pleasure working with him.

Missy C.

I joined the monthly program and really wanted an HVAC checkup and the guys, Roman and Carlos, were very thorough and super nice. They checked the units in attic, basement, and tested everything for proper working condition, and they even changed my filters. I'm very impressed and the monthly plan I got is an amazing deal. I get two HVAC checkups and a plumbing check-up too. it also includes discounts on service and low price service calls. You can't beat that...

Carla S.

We wanted a brand new mini split put in our retirement home, and a friend recommended Matt at Metro... So to start out everything was great, good price and wonderful technician named Matt sold us the unit. THE FIRST INSTALL with a crew of 3 showed up, and it didn't go good with how they incorrectly installed the unit ... placed to low on the wall. I called Matt very upset, in tears with where the unit had been placed. Matt immediately calmed me down and reassured me that the situation would be handled to our satisfaction. The entire situation was handled to perfection! Matt and Maddox came out and did a OUTSTANDING JOB getting everything taken care of! A huge THANK YOU to them both! Matt is WONDERFUL at customer service!!

Carolyn B.

this company charged me for work they didn't do. they gave me a detailed invoice for the work they charged me for and I paid it in full. it was underground so it was easy to hide. several months later and more damage I am told by their own tech that the repair was never done. it's difficult to believe that companies actually do this kind of thing and get away with it. now months later and a lot of time, money and additional damage to repair... they did get away with it. look elsewhere for a trustworthy and reputable company.

Carol R.

I called because I needed my septic tank pumped. I was told they would give me a free estimate, and would pump the tank if the price was agreeable to me.
The first thing they did was try to sell me a maintenence plan. I knew where the tank was so that was easy. They checked on the depth of the tank, it was 11/12 inches deep. Then they told me they couldn't give me a estimate because the tank was over 6 inches deep. They would have to send a ""field line tech"" out, who would give me a estimate then. I've had this tank pumped many times, without a ""field line tech"". The other folks come out pump it and leave, pretty simple procedure. I took the day off for Metro, if the person that answered the phone had told me about the 6 inch rule I wouldn't have bothered with them. Complete waste of my time.

Ray M.

I paid top dollar for a tech who was very unskilled. He kept trying to make small talk about things that had nothing to do with me. As the plumber and his helper completed a ""inspection"" they failied to notice they were talking infront of my cameras. I overheard them calling a ""manager to discuss what options they were going to offer me. Then the most appalling thing i have ever heard said by a service company was said. ""Remember your training on ethical persuasion"" i denied all options from them. I was a little upset so i call another plumbing company had them check out these options and if i needed them. Guess what they had just left another metro customer who had the same thing happen. None of the recommended repairs were needed. Beware of unskilled techs just trying to sell you something.