Metro Plumbing Heating & Air

Leah M. M.

2023.
Overpriced. They did not itemize the bill. Charged me more than reasonable for changing a valve that was max 230 dollars. Then told me to replace the pressure valve or they would not be responsible if the problem persisted. Sold me a useless insurance that supposedly brought the bill down but was a scam to probably come 2 a year to make money of me. When checking the bill, I realized that they charged for 2 hours 750 dollars approximately and other fees that came out two 2 valves replaced for 1450. I called my previous plumber in another city, and he told me that should not have cost more than $500. They justified the bill sating that they charge one amount no matter how long they take. Good news if your problem is only 1 hour and minor, they will still charge you that fee. They also told me that they charged me all that money because the supervisor was helping the worker. Ok I was paying for the training. I guess. It took them 1 month to reimburse me that useless insurance and I had to go in person. They also gave my neighbor an estimate of $22,000 for two new outside air conditioning systems and another company in Ringold, GA did it Dec 2023 for 12,321 both units. Definitely I would really recommend checking around with other companies as well.

Fred S.

Metro is THE BEST! They did a great job on a plumbing issue a couple moths back and today we had to replace an interior air handler. It was a tricky job because we had to match an existing compressor. Team Skrent took care of us, they went above and beyond and did not leave until everything was 100% right, they were the nicest most courteous guys on the planet and even made friends with our dog and kiddo. And on top of that, AFTER the whole install was done we found out they had saved us money off the estimate, a significant and welcome amount. Don't call anyone but these Metro. *****

(Hate to read about some bad experiences here, but it doesn't reflect ours.)

Anthony A.

After using the descaling unit they sold us, we found out it did not soften the water like we thought it would. They replaced it with a water softener/ filter and now it works great!! They did not charge us for the swap! Very nice people to work with on this project.

Alayna B.

Called them for a clog in my kitchen sink drain... they came out on Monday, 2/12/2024. A technician named Zach came out and tried to snake the drain with their ""$93 or free"" promotion with no success. Zach was very kind and I was happy at that point with the service he provided, and he was apologetic that he was unable to fix my problem. Metro then called a supervisor named Cody out the same day to give an estimate on a more full-scale repair. Cody came out and wrote me up an estimate a drain replacement, plus a bunch of things I didn't really need, totaling $26k. He planned out the financing for me at $395 per month for 10 years. With their interest on financing, that comes to over $47k. When all I needed was a kitchen drain repair.
I called a different plumber for a second opinion, who came out today, 2/14/2024, and he snaked the drain apparently better than Metro did and fixed it for an easy $188.
Not sure if Metro intentionally tried to scam me or if they're just incompetent, but I won't be calling them again either way.

Bonnie H.

Very pleased with Metro Plumbing for my a/c needs. Ben Stewart was our technician and he did an exceptional job and had fabulous customer service skills. I will continue to use Metro for my a/c and plumbing needs,

Kelly S.

Don't even think about it. call someone else.
There pricing is total price gouging.
Call just about anyone else

Kensington N.

We called Metro to come look at our encapsulation and patch some holes. Our technician, Jeremiah, was a pleasure to work with from the moment he arrived (on time - which is so appreciated!). Jeremiah was quick to find the issue and was diligent to make sure it was fully resolved before he left. Having to make a home service call is never ideal, but Metro made it a seamless and enjoyable process!

Linda C.

What a disappointment our whole interaction with Metro Plumbing turned out to be. Contacted them to install a handicapped toilet and a new kitchen faucet a week ago. We obtained all parts for their installation time that they indicated would be on this past Monday. They set the time and date... Monday at 9:00AM. We are in the midst of moving and time matters as there is much going on. No show at 9:00 AM. No call. We finally reached out to the office at 10:15 AM only to be told they were short techs and needed to reschedule. OKAY... no call made to us to let us know that? They rescheduled for this past Wednesday at 9:45 to 10:00 AM. Again... no call and no show. We called at 11:15 AM only to be told they would be there at NOON. No explanation as to the late arrival. At 12:50 PM we decided that enough is enough. Again, no call and no show and it's going on 1:00PM. I don't understand the total disregard of a customer and the uncaring attitude displayed by all we had contact with.

Stacie P.

Overpriced. $500 an hour is ridiculous. That's to replace hot water heater in garage.

Linda B.

Very disappointed in Metro. Called because we had a clogged toilet that was pouring into our garage. Sent someone to check it out and all he did was try to sell us a product for toilet. Also quoted other jobs we had asked about. We questioned about the repair to the toilet only to be told that someone else would have to come out the next day. Needless to say we called another company and repair was made same day. Watch out for their charges. They are insanely high.