Metro Flow Plumbing - Dallas Emergency Plumbers

Beth K.

I hate to report this kind of thing but I feel like I have to.

We had one of the Metroflow service contracts. Metroflow did some expensive work for us that leaked badly in a big thunderstorm about 8 months ago. That in and of itself wasn't a problem; it was that we had a video of the leak, which we sent to them and followed up with voicemail, with no reply. (It's still on my YouTube and I have all the emails and contacts) We were busy, it would be a lot of trouble to follow through, and we let it go.

After many months, we had our free yearly contract inspection this morning.

All is well until an under sink leak is found in the bathroom; lots of water underneath. I had been in that cabinet not ten minutes before and it was dry as a bone. Either something in the process of checking caused the leak (and all that water) or the leak was created; it does not really matter which. Can't trust them. Canceled.

Cindy M.

I simply was looking for a competitive quote on replacing my water heaters. They wanted to charge a dispatch fee of $85 to give me a quote. All other vendors I contacted have free in-home estimates. Their reasoning was there is cost to send out a truck and person... I explained there is a "sales cost" of doing business... he disagreed. I prefer to do business with someone who cares about doing business with me.

Thad S.

This is the most overpriced plumber I've ever seen in my life.
$384 to snake the drain under my bathroom sink. took them 20 minutes.
If it's something fairly simple, find a handyman. I will never use this company again, and I've already told a neighbor to avoid them

Howard P.

The plumbers were very efficient, professional and informative. However, the costs were incredibly high. They charged $800 just to clear a drain in record time. Granted the service call was on a Sunday and I expected a slightly higher charge due to it being on a weekend, the $200 plus for the service call was way more than I expected. I found out later that if I had just waited until Monday, the service call would be 60% less. Call other companies before you contract with this one.

G B.

Great service, clean techs. Prompt service. Daryl and Jesus both excellent people. A bit expensive but most plumbers are.

Christina M.

This company is an awful joke!! They are over priced completely, they are very rude and unprofessional!! They do not honor their work so I'm not sure why anyone would call this service!!! We paid over 14000 to them and that means nothing to them....poor customer service obviously....will never recommend!!! If I could give negative stars I would!!

John F.

NEVER AGAIN!

Called them up, first wanted to come out 6 days later for a leak. I said it was not an emergency but come on I need it done sooner, then it's ok we can come out tomorrow. Great, why not give me that slot to start with???
Then they come out, $85 trip charge, ok.... but they call when they get there and say it will $299 to take toilet up and reset . Ummmm, what?? Then they say $700 if we have to replace the flange. I'm guessing they were going to replace the flange whether it needed it or not which I don't think it does. Told them to get out ! I can replace the wax ring with a perfect fit $20 and stop and leaks above the floor. CRAZY expensive ! CRAZY!

Todd G.

Daryl is a pro that solves problems quickly and offers solutions that our family can chose with confidence. Big problems or little problems; we always get the same great service! Thanks !

Paul M.

My wife and I won't call anyone else. Metro-flow is professional, timely, honest. They stand behind their work and treat you like family. On our last job, we had to have the city folks come also and even they were complimentary of the "above and beyond" work that was done. I used to look for the lowest price, but usually found the work quality matched the price. We value the quality and the integrity!

Tee M.

Don't use this company, classic bait and switch. They're not honest. I used them for a small job. They failed to tell me all pricing before cining out so that they could make money on the service fee or drive to my home. I told the sales rep what I needed and they crew that was sent out arrived 3 hours late, I missed time frim work and they wouldn't tell me the problem unless I paid an additional fee which I was never told about prior to booking that morning. DO NOT USE THIS COMPANY. Classic bait and switch. I plan to use Drain Doctor now.